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Additional steps required on your 2013 'F' Range

After a recent software update, you may see the message "Smart Hub is being updated. Please try again later" constantly displayed when the SmartHub button is pressed. You may also find that the Apps Panel is not populated.

Follow the below instructions to resolve the issue. You can find a list of the model numbers for the F range below these instructions.

1 Power the TV off at the mains

2 Wait for 10 seconds

3 Power the TV back on

4 Wait for 5 minutes. During this time DO NOT press the Smart Hub button

5 After 5 minutes press the Smart Hub button

6 Do not try to launch any App from the Recent section

Do not launch any app in the Recent section

7 Navigate to Featured

8 Click on the Apps tile

9 Launch Apps from the Mains Apps panel

Please note: to complete these instructions, Apps must be launched from the Mains Apps panel in this instance

10 You can now launch Apps from the Recent section

11 If the Main Apps panel is still not populated, please wait for 5 minutes before trying these steps again

12 If you have followed the steps again but the Main Apps panel is still not populated, exit Smart Hub

13 Press the Menu button, then navigate to Smart Features

14 Navigate to Reset Smart Hub

15 Follow the on-screen instructions to reset your Smart Hub

16 Power the TV off at the Mains for 10 seconds before powering it back on

17 Press the Smart Hub button on your remote control and follow the on-screen instructions to set up your Smart Hub

18 Once completed, the Main Apps panel will populate by downloading all the default Apps

Model numbers for the F range
Model number	Software Label	BBC iPlayer update version
UE40F7000STXXU	T-FXPDEUC	1136.0
UE40F8000STXXU	T-FXPDEUC	1136.0
UE46F7000STXXU	T-FXPDEUC	1136.0
PS51F8500STXXU	T-FXPDEUC	1136.0
UE46F8000STXXU	T-FXPDEUC	1136.0
UE46F8500STXXU	T-FXPDEUC	1136.0
UE55F7000STXXU	T-FXPDEUC	1136.0
PS64F8500STXXU	T-FXPDEUC	1136.0
UE55F8000STXXU	T-FXPDEUC	1136.0
UE55F8500STXXU	T-FXPDEUC	1136.0
UE60F7000STXXU	T-FXPDEUC	1136.0
UE65F8000STXXU	T-FXPDEUC	1136.0
UE75F8000STXXU	T-FXPDEUC	1136.0
UE85S9STXXU	T-FXP9DEUC	2237.0
UE55F9000STXXU	T-FXP9DEUC	2237.0
UE65F9000STXXU	T-FXP9DEUC	2237.0
UE32F6510SBXXU	T-MST12DEUC	2127.0
UE40F6510SBXXU	T-MST12DEUC	2127.0
UE32F6800SBXXU	T-MST12DEUC	2127.0
UE40F6500SBXXU	T-MST12DEUC	2127.0
UE40F6640SBXXU	T-MST12DEUC	2127.0
UE40F6650SBXXU	T-MST12DEUC	2127.0
UE40F6670SBXXU	T-MST12DEUC	2127.0
UE40F6740SBXXU	T-MST12DEUC	2127.0
UE40F6750SBXXU	T-MST12DEUC	2127.0
UE40F6770SBXXU	T-MST12DEUC	2127.0
UE40F6800SBXXU	T-MST12DEUC	2127.0
UE46F6500SBXXU	T-MST12DEUC	2127.0
UE46F6510SBXXU	T-MST12DEUC	2127.0
UE46F6640SBXXU	T-MST12DEUC	2127.0
UE46F6650SBXXU	T-MST12DEUC	2127.0
UE46F6670SBXXU	T-MST12DEUC	2127.0
UE46F6740SBXXU	T-MST12DEUC	2127.0
UE46F6750SBXXU	T-MST12DEUC	2127.0
UE46F6770SBXXU	T-MST12DEUC	2127.0
UE46F6800SBXXU	T-MST12DEUC	2127.0
UE50F6500SBXXU	T-MST12DEUC	2127.0
UE50F6640SBXXU	T-MST12DEUC	2127.0
UE50F6650SBXXU	T-MST12DEUC	2127.0
UE50F6670SBXXU	T-MST12DEUC	2127.0
UE50F6740SBXXU	T-MST12DEUC	2127.0
UE50F6750SBXXU	T-MST12DEUC	2127.0
UE50F6770SBXXU	T-MST12DEUC	2127.0
UE50F6800SBXXU	T-MST12DEUC	2127.0
UE55F6500SBXXU	T-MST12DEUC	2127.0
UE55F6510SBXXU	T-MST12DEUC	2127.0
UE55F6640SBXXU	T-MST12DEUC	2127.0
UE55F6650SBXXU	T-MST12DEUC	2127.0
UE55F6670SBXXU	T-MST12DEUC	2127.0
UE55F6740SBXXU	T-MST12DEUC	2127.0
UE55F6750SBXXU	T-MST12DEUC	2127.0
UE55F6770SBXXU	T-MST12DEUC	2127.0
UE55F6800SBXXU	T-MST12DEUC	2127.0

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