What to do if your USB type C earphones are not working properly with Galaxy S24

Intermittent sound, lock up or sound lag may occur when using some older Samsung USB type C earphones with Galaxy S24 devices. If this occurs, it can be easily resolved by updating your earphones firmware.

Image of wired earphones.

How to update USB type-c earphones firmware with your Galaxy device

View of main screen with earphone icon. View of main screen with earphone icon.

Step 1. Check the main screen has an earphone icon.

View of swipe down action to reveal notifications. View of swipe down action to reveal notifications.

Step 2. Swipe down on the main screen to reveal devices notifications.

View of notifications. View of notifications.

Step 3. Tap Checking firmware version.

View of firmware update option highlighted. View of firmware update option highlighted.

Step 4. Tap Update.

View of firmware update in progress. View of firmware update in progress.

Step 5. Your earphone firmware will update.

View of firmware update complete. View of firmware update complete.

Step 6. The notification will change to update completed once complete.

Please note: A screen notification does not appear when plugging in type c headphones, instead a headphones option will appear when increasing or decreasing the sound volume.

Make the most of your Galaxy S24 with how-to video guides, useful tips, apps and services, accessories, offers and support. Learn more here.

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