Galaxy Note pro (12.2, Wi-Fi)
Common Topics
Galaxy Note pro (12.2, Wi-Fi)
SM-P900Solutions & Tips
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What does the Unified Daemon app do?
FAQ for Samsung Mobile Device. Find more about 'What does the Unified Daemon app do?' with Samsung
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Network & WiFi
How do I set up my Google account on my Samsung Galaxy device?
Find out how to set up a Google account on a Samsung Galaxy device.
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Application
How do I get the WhatsApp Messenger app on my Samsung Galaxy device?
Learn how to download and install WhatsApp Messenger for your Samsung Galaxy phone or tablet with our easy guide and instructions.
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Application
How do I get the Facebook Messenger app on my Samsung Galaxy device?
FAQ for Samsung Mobile Device. Find more about 'How do I get the Facebook Messenger app on my Samsung Galaxy device?' with Samsung
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Setting
How do I use the Smart Manager application?
Find out more about Smart Manager with Samsung Support
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Power
How do I restart Galaxy Tab if it appears to be frozen or not responding?
FAQ for Samsung mobile phones. Find more about How do I restart a Galaxy Tab if it appears to be frozen or not responding? with Samsung Support.
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Software Upgrade
How to update the software on a Galaxy smartphone or tablet
Find out how to update the Android or operating system version on your Samsung Galaxy phone or tablet with our easy guide and instructions.
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How to use
I smashed my screen and can't use the touchscreen. Is there any way to access my data?
Find out how to access, recover or transfer your Samsung Galaxy phone data if the screen is broken or smashed with our easy guide and instructions.
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Power
My device is charging slowly, not switching on or keeps restarting
FAQ for Samsung mobile phones. Find more about "My device is charging slowly, not switching on or keeps restarting" with Samsung Support.
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Multimedia
Why are there ads on my lock screen and how can I get rid of them?
Find out how to remove lock screen or home screen ads on your Samsung Galaxy smartphone with our easy guide and instructions.
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Network & WiFi
How do I change the name of my device?
Your device has a name that is visible when you connect to other devices. Learn how to change the Bluetooth name for your Samsung Android device.
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Application
What is NFC and how do I use it?
Find out more What is NFC and how do I use it? with samsung suport.
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Application
How do I get Fortnite on my Samsung Galaxy device?
Find out how to download, install, and play Fortnite on your Samsung Galaxy smartphone or tablet.
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Lock
I can't unlock my Samsung Galaxy device
FAQ for Samsung mobile phones. Find more about How to unlock your device with Samsung Support.
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Message
Customer Warning - Samsung Lottery and Samsung Job Offer Scams
Find out more about "Customer Warning - Samsung Lottery and Samsung Job Offer scams" with Samsung Support.
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Application
What is Samsung Pass and how do I use it?
Find out what Samsung Pass is and how to use secure password manager on your Galaxy phone with our easy guide and instructions.
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Battery
Charging your smartphone or tablet
Find out more about charging your mobile device including Fast Charging, Wireless Charging and Wireless PowerShare.
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Backup & Restore
How do I transfer my data from my old Android phone to my new one?
Find out more about switching your Android device with Samsung Support
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Backup & Restore
How do I transfer my data from my iOS device to my new Samsung Galaxy?
Learn how to transfer your data from an iPhone to a Samsung Galaxy smartphone with our easy video guide, instructions, and Smart Switch App.
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How to use
What is Device Care and how do I use it?
FAQ for Samsung Mobile Devices. Find more about 'What is Device Care and how do I use it?' with Samsung Support.
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Setting
Connecting your Galaxy tablet to other devices
Find out how to connect, sync, or link your Samsung Galaxy Tablet to a mobile phone with our easy guide and instructions.
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Samsung Apps
What is Link to Windows?
FAQ for Samsung mobile phones. Find more about What is Link to Windows? with Samsung Support.
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How to use
How to locate your Galaxy devices
Learn how to find your Samsung Galaxy phone, tablet, buds or smart watch with the Find My Mobile feature using our easy guide and instructions.
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How to use
How do I add additional user accounts to my Galaxy tablet?
Find out more about 'How do I add additional user accounts to my Galaxy tablet?' with Samsung Support
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Bluetooth
How to pair Galaxy devices via Bluetooth
FAQ for Samsung mobile devices. Find out more about "How to pair Galaxy devices via Bluetooth" with Samsung Support.
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How to use
Different methods to unlock the Galaxy Tab
FAQ for Samsung mobile devices. Find more about "Different ways to unlock the Galaxy Tab" with Samsung Support.
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Setting
How to start my Galaxy device in Safe mode
Learn how to start or reboot your Samsung Galaxy android phone or tablet in Safe Mode with our easy guide and instructions.
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How to use
How do I use the Samsung reminder app?
Find out how to use the Reminder App and learn how to set a reminder or use the widget on your Samsung Galaxy phone with our guide and instructions.
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How to use
How do I connect to Wi-FI?
Find out how to connect your Samsung Galaxy phone or tablet to Wi-Fi or internet with our easy guide and instructions.
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How to use
How can I connect and use my device with a computer or tablet?
FAQ for Samsung Mobile Devices. Find more about 'How can i connect and use my device with a computer or tablet?' with Samsung Support.
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Hardware
How to check the battery of the S Pen
FAQ for Samsung mobile phones. Find more about "How to check the battery of the S Pen" with Samsung Support.
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Hardware
What to do if the screen on your device is flickering
Find out what you can do if the screen of your Samsung Galaxy device is flickering
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Battery
Which charger should I use for my Galaxy phone or tablet?
You can charge your device using any Samsung travel adapter, but there are a lot of different factors to take into consideration. Learn what kind of charger you should use with your phone or tablet.
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Hardware
What size memory card does my Galaxy tablet accept?
Find out which size memory card your device accepts and the maximum external memory size for your Galaxy tablet.
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Samsung Apps
I cant access my Yahoo email account through the Samsung Email app
FAQ for Samsung mobile device. Find more about I cant access my Yahoo email account through the Samsung Email app with Samsung Support
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How to use
what to do if your tablet is not charging
FAQ for Samsung tablets. Find more about 'What to do if your tablet is not charging' with Samsung Support.
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How to use
Samsung Smart Switch
FAQ for Samsung mobile devices. Find out more about 'Samsung Smart Switch' with Samsung Support.
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Power
What to do if the battery of my new phone seems to be draining faster?
FAQ for Samsung Mobile. Find more about what to do if the battery of a new phone seems to be drained faster with Samsung Support
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How to use
Registering your Samsung product
Registering your Samsung Device is quick & easy. Simply complete this online form to register your device or read our FAQs to get your questions answered.
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Bluetooth
How to fix Bluetooth connection problems with your phone or tablet
FAQ for Samsung mobile. Find more about How to fix Bluetooth connection problems with your Galaxy phone or tablet with Samsung Support.
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How to use
How to scan QR code on your Galaxy phone or tablet
Learn how to scan a QR code on your Samsung Galaxy phone or tablet with our easy guide and instructions.
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How to use
How to stop your Galaxy phone or tablet screen going dark & timing out?
Find out how to stop your Samsung Galaxy phone or tablet screen from going dark. Learn how to adjust the timer settings with our guide and instructions.
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Samsung Apps
How to change your Samsung Account mobile number using two-step phone verification
Find out how you can change the mobile number of your Samsung Account using two-step phone verification.
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How to use
How to activate or deactivate auto rotate on you Galaxy smartphone or tablet
Find out how to adjust the screen rotation settings on your Samsung Galaxy smartphone or tablet.
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How to use
What is Samsung Care+ and how does it work?
Find out about Samsung Care+, Samsung’s extra care package for your Galaxy devices.
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How to use
Navigate your Galaxy phone and Galaxy tablet using Multi control
Find out how to use Samsung Multi Control on your Galaxy phone or tablet with our easy guide and instructions.
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Samsung Apps
Use the Samsung Find app to share your location with your friends, child, family, and other contacts
Find out how to share your location with friends, family and other contacts using the Samsung Find App. Learn more with our easy guide.
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Samsung Apps
Use the Samsung Find app to locate a lost device
Learn how to use the Samsung Find app to locate lost devices and track Samsung SmartTags.
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How to Set Up Curve Card on Samsung Pay+
Find out what Samsung Pay Plus is and how to use it with your Curve Card. Browse our various FAQs to get the help you need.
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How to use
Connecting a 3.5mm headphone jack via USB-C to your Samsung Galaxy device
Find out what to do If you are having problems connecting your Samsung device to a 3.5mm audio jack via USB-C.
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Software Upgrade
How to update your Samsung Galaxy phone or tablet
Learn how to keep your Galaxy phone or tablet up-to-date.
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Power
What to do if your Samsung Galaxy device turns off unexpectedly
Find out what to do if your Samsung Galaxy phone turns or powers off unexpectedly by itself with our easy guide and instructions.
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Setting
How do I change the wallpaper on my Samsung Galaxy smartphone?
Personalise your Galaxy smartphone by setting your own wallpaper. Choose from a selection of available wallpapers to download or use a photo or video you have taken yourself.
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How to use
How can I personalise and turn predictive text on and off on my Samsung Galaxy device?
Predictive text suggests words as you type on your Samsung Galaxy device. Learn how to turn it on and off as well as how to personalise it here.
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Bluetooth
How do I connect a Bluetooth headset to my Samsung Galaxy smartphone or tablet?
Learn how to connect or pair Bluetooth wireless headphones or earbuds to your Samsung Galaxy phone or tablet with our guide and instructions.
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How do I download the Outlook app for my Samsung Galaxy device?
FAQ for Samsung Mobile Device. Find more about 'How do I download the Outlook app for my Samsung Galaxy device?' with Samsung
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How to use
How do I get ready for a Mobile & Tablet Remote Management session?
FAQ for Samsung mobile devices. Find more about How do I get ready for a Mobile & Tablet Remote Management session (Smart Switch)? with Samsung Support.
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Application
How do I stop my children from making in-app purchases on my Samsung Galaxy device?
FAQ for Samsung Mobile Device. Find more about 'How do I stop my children from making in-app purchases on my Samsung Galaxy device?' with Samsung Support.
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How do I back up data such as photos and videos to Dropbox from my Samsung Galaxy device?
FAQ for Samsung Mobile Device. Find more about 'How do I back up data such as photos and videos to Dropbox from my Samsung Galaxy device?' with Samsung
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How can I use the Smart Tutor app to get support for my device?
FAQ for Samsung Mobile Device. Find more about 'How can I use the Smart Tutor app to get support for my device?' with Samsung
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Setting
How do I use the Do not Disturb feature
FAQ for Samsung smartphones. Find more about 'How do I use the Do not Disturb feature?' with Samsung Support.
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How to use
Dolby Atmos on the Galaxy Fold
FAQ for Samsung mobile devices. Find more about 'Customising sound settings on the Galaxy Fold' with Samsung Support.
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How to use
What is Call & Message Continuity and how do I use it?
FAQ for Samsung smartphones. Find more about 'What is Call & Message Continuity and how do I use it?' with Samsung Support.
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Power
What to do if your water-resistant phone or tablet detects moisture in the charging port
A phone or tablet that has been exposed to water may not charge or power on. In this case, you should remove the moisture and use a wireless charger if possible.
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Software Upgrade
Why are some Android apps crashing
There have been reports of certain Android apps crashing after they are launched. Find out how to resolve this issue on your Samsung Galaxy Device
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How to use
What to do if S Pen isn't working with Galaxy phone screen
If the S Pen isn't working with your Galaxy phone on the bottom part of the screen, try these steps to solve the problem.
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How to use
How to play sound in both speakers and solve mute problems
FAQ for Mobile & Devices. Find more about How to play sound in both speakers and solve mute problems with Samsung Support.
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How to use
How to use a second screen on your Tablet
FAQ for Mobile & Devices. Find more about How to use a second screen on your Tablet with Samsung Support.
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How to use
Safety precautions when using a Galaxy device
FAQ for Mobile Devices. Find more about Safety precautions when using a Galaxy device with Samsung Support.
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Network & WiFi
5G Network Carriers for Galaxy phones & tablets
Find out which network carriers support 5G for your Samsung Galaxy phone or tablet in your location.
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How to use
How to download and use the Netflix app on your Samsung Galaxy smartphone or tablet
Find out how to download and use the Netflix app on your Galaxy smartphone or tablet.
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How to use
Use two hands with your Samsung Galaxy devices for maximum productivity
Find out how to use 2 handed mode on your Samsung Galaxy Z Flip 5, Fold 5 & Tab S9 with our easy guide & instructions.
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Power
Causes and solutions for when your Samsung Galaxy device gets warm
Find out why you Samsung Galaxy phone or tablet is feeling hot and how to fix the issue with our easy guide and instructions.
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How to use
How to clean your Samsung Galaxy device
Find out how to clean your Samsung Galaxy phone, tablet or watch with our easy guide and instructions.
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Software Upgrade
Simplified app names in Galaxy One UI 6
Find out how to shorten and simplify app names on your Samsung Galaxy smartphone with Galaxy One UI 6.
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How to use
Protect your Galaxy device with the Auto Blocker feature
Find out how to protect and secure your Samsung Galaxy phone with the Auto Blocker feature using our easy guide and instructions.
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Samsung Apps
Features of the Samsung Find app
Discover the various features of the Samsung Find app.
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How to Use Samsung Pay+
Find out what Samsung Pay Plus is and how to use it with your Curve Card. Browse our various FAQs to get the help you need.
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Cashback with Samsung Pay+
Find out what Samsung Pay Plus is and how to use it with your Curve Card. Browse our various FAQs to get the help you need.
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How to use
How to set Generative wallpaper on Galaxy devices
Learn how to use generative wallpaper on the Galaxy S24.
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Multimedia
How to use Quick Share to share a file between phones
Learn how to use the Quick Share feature on your Galaxy S24.
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How to use
How to use One-handed mode and One Hand Operation +
Learn more about One-handed mode and One Hand Operation + on your Galaxy device with Samsung support.
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Hardware
Solid foreign object and water resistance rating (IP ratings) guide
Discover the features and meanings behind Ingress Protection (IP) ratings, which indicate a product's resistance to dust and water, helping you make informed decisions.
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Software Upgrade
About the updated Edge Panel and accessing the Smart select feature
Discover how the redesigned Edge Panel has made accessing the Smart select feature more convenient.
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Battery
How to set the display of charging information on your Samsung Galaxy device
Find out how to display or show charging information on your Samsung Galaxy phone screen with our easy guide and instructions.
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Audio
Sounds, vibrations, and notifications on your Samsung Galaxy devices
Find out how to turn on sounds, vibrations and customise notifications on your Samsung Galaxy phone or tablet with our easy guide and instructions.
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Power
How to fix unexpected shutdowns on the Samsung Galaxy Tab
This guide provides steps to help you identify and troubleshoot issues when your Galaxy Tab unexpectedly shuts down, ensuring it stays powered on when you need it most.
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Battery
What to do if your Samsung Galaxy Tab is not charging
Learn how to fix common charging issues like a faulty charging port, damaged cables, or slow charging. Follow these troubleshooting tips to resolve Galaxy Tab charging problems.
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How to use
What to do if your Samsung Galaxy device is not responding to S Pen Air actions
Learn how to troubleshoot your Galaxy device if S Pen air actions are not responding.
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How to use
How to remove accounts from your Galaxy phone or tablet
Find out how to remove accounts from that you're no longer using to free up space on your Galaxy device.
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Samsung Apps
How to use Samsung TV Plus Mobile
Find out how to access and use Samsung TV Plus Mobile, where you can stream live TV along with video-on-demand content on your smartphone or tablet
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How to use
Using Wireless Powershare on the Galaxy Fold
FAQ for Samsung Galaxy Smartphones. Find more about 'Using Wireless Powershare on the Galaxy Fold' with Samsung Support.
Manuals & Downloads
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User Manual (Lollipop)
- ver 1.0
- 8.48 MB
- 26.06.2015
ENGLISH -
User Manual
- ver 1.0
- 8.36 MB
- 25.02.2014
ENGLISH, GERMAN(SWISS), PORTUGUESE(European), ARABIC, CROATIAN, DUTCH, DUTCH(BEL), ESTONIAN, FINNISH, FRENCH, FRENCH(FRANCE), GERMAN, GREEK, HEBREW, HUNGARIAN, INDONESIAN, IRISH, ITALIAN, KAZAKH, LATIN, LITHUANIAN, MACEDONIAN, NORWEGIAN, PERSIAN, POLISH, PORTUGUESE, ROMANIAN, RUSSIAN, SERBIAN, SLOVAK, SLOVENIAN, SPANISH, SWEDISH, TURKISH, UKRAINIAN, URDU, UZBEK -
User Manual
- ver 1.0
- 11.1 MB
- 03.02.2014
ENGLISH
Useful links
Other software tools and services
Troubleshoot and book a repair
Need help with your device? Troubleshoot the issue or book a repair with an Authorised Service Centre
Read More
Doorstep mobile screen repairs at your location
The Samsung mobile workshops will come to you to fix your phone or tablet screen at your doorstep in selected locations across the country
Read More
Samsung Account
Stay connected with Samsung Account.
Your gateway to all things Samsung
Your gateway to all things Samsung
