How to change your Samsung Account mobile number using two-step phone verification

Samsung account page on laptop and mobile

Your Samsung account may contain vital information, so it is important to be protected with two-step verification. When it’s set up, you'll get a prompt or text message on a mobile device to confirm that it is you logging in. If you want to update your phone number, you can do so via your smartphone, tablet or laptop/PC.

1 Go to Settings
Settings app icon
2 Tap on Accounts and backup
Accounts and backup selected in Settings
3 Tap on Manage accounts
Manage accounts selected in Accounts and backup
4 Select Samsung Account
Samsung Account selected in Manage accounts
5 Tap on My profile
My profile selected in Samsung account settings
6 Tap on Security and privacy
Security and privacy selected in Samsung account profile
7 Tap on Two-step verification, then enter your password
Two-step verification selected in security and privacy settings of Samsung Account
8 Under Verification methods, tap Text message
Text message selected under Verification methods in Two-step verification menu
9 Tap Add
Add selected in Text messages menu of two-step verification options
10 Enter your phone number, then tap Send code
Send code selected in Add phone number menu
10 Enter the code in the space provided, then tap Verify

PC

2 Click Sign in and enter your login details
Sign in selected on home page of Samsung Account website
3 Click on Security then enter your password
Security selected on My Account section of Samsung Account website
4 Under Password and security click Two-step verification
Two-step verification selected in Security section of Samsung Account website
5 Click Text message
Text message selected in Two-step verification section of Samsung Account website
6 Click Edit personal information
Edit personal information selected in Text message section of Samsung Account website
7 Click Add phone number
Add phone number selected in Personal info section of Samsung Account website
8 Enter your phone number and click Send code
17Send code selected in Register your phone number section of Samsung Account website
9 Once you receive the code, click Verify

If you can’t log into your Samsung Account because you have a new phone number, please try the following:

1 Check to see if you have another Galaxy device on which you are already logged into your Samsung Account. If you do, select Verify with Galaxy device.
2 If you don’t have another device logged into a Samsung Account, you can authorise the login using the codes shared when you first set up your Samsung Account.
3 If the above options are unavailable, please contact Samsung Support for further support.

Remove previous number

1 To remove your previous number, tap on Settings (3 dots) in the top right corner
Tap on Settings (3 dots) in the top-right corner
2 Tap Delete
tap the delete pop-up button
3 Select the previous number you’d like to remove and tap Delete
Select a number to remove and tap Delete
4 Your previous number will now be removed from two-step verification with your current number remaining
Phone number removed from two-step verification

Please note: To delete a number on your PC, go to Profile > Edit personal information > Click Delete next to the phone number you’d like to remove from your account.

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