Features of the Samsung Find app

People tab: Share your location with family and friends

You can share your location with your family and contacts who use the app as well as set a time limit for how long they can see your location. The person you share your location with can also share their location with you.

Q. Is Samsung Find the same as SmartThings Find?

A. Samsung Find provides similar functions to SmartThings Find, but is a separate different app.

 

Q. What's the difference, if both apps are for finding lost devices?

A. The existing SmartThings Find app provides device location and other information. It can also share children’s’ device locations that are registered in the Samsung account family group, and SmartThings place-based members.
The Samsung Find app also offers a People option in tabs for more convenient usage. You can easily share and check family devices and locations through the Samsung account family group.

 

Q. Which countries support the Samsung Find app?

A. Samsung Find app is available in all countries, except mainland China.

 

Q. Is the “Find my device” service I used with SmartThings Find no longer available?

A. The “Find my device” service in SmartThings Find is still available and functional.

 

Q. What type of devices appear on the Devices tab?

A. Devices such as Galaxy phones, Galaxy tablets, Galaxy Books, and standalone watches, that you can use by logging in directly to the device with your Samsung account, and other BLE (Bluetooth low energy) connected devices such as Buds, watches, and S Pens.

 

Q. The location shown in the People tab is the same as the Device tab, what’s the difference?

A. The People tab shows the location of the user's main device, as selected in Samsung account. If there are multiple devices, the user's current device location is clearly indicated.

 

Q. How is the Items tab different from the Devices tab?

A. The Items tab includes tracker devices, like SmartTags, and other items that require device registration through the SmartThings app. The Devices tab includes devices linked to a Samsung account (phones, tablets, Galaxy Books, etc.), as well as items connected to the parent device using BLE (Buds, watches, S Pens, etc.).

 

Q. When I enter the Items tab, why does it ask me to download the SmartThings app?

A. In order to use a tracker, such as a SmartTag, it must first be registered in SmartThings. SmartTag registration and management functions are provided through SmartThings, and Samsung Find can then provide the location and sharing functions of any registered SmartTags.

 

Q. The People, Devices, and Items tabs location doesn’t update automatically.

A. The Samsung Find app does not automatically update the location when entering the Device or People tab.
To manually update the location, follow these steps when you open Samsung Find:

• Select the Devices tab > Tap Refresh (by title).
• Select the People tab > Tap Refresh (by title).
  
• Select the Items tab > Select the desired item to update > Tap Refresh (by title).

 

Q. In the Samsung Find settings, I can only select Google Maps under "Navigation App". My other navigation apps (Waze and AmiGO) are not displayed?

A. Samsung Find currently only supports the Google Maps navigation app.

 

Q. Where is the SmartTags battery level displayed?

A. You can find the battery level in the SmartTag information detail page when you select the Tag more menu in the app.

 

Q. Where is the remaining phone battery percentage in the People tab?

A. The People tab offers a location sharing function with family and friends (people) registered on your Samsung account. The remaining battery percentage and other information can be found on the Devices tab.

 

Q. I can’t locate my watch in the Samsung Find app when I'm on Bluetooth, or the same Wi-Fi network. I can locate all my other devices. Everything is registered in my Samsung account, all permissions are granted, and all settings completed. Searching nearby doesn't work either. What’s causing the issue?

A. Please check if your watch is shown in your Samsung Account device list (Settings > Samsung account > Devices). If it is not on the list, please check the device registration again. If it is not found in other places, as well as the Samsung Find app, then additional information may be required.

 

Q. Can I selectively hide my location, or my device location without telling anyone? I have a device that I want to keep private, including from my family.

A. If you have multiple devices registered using the same Samsung account, it is not possible to accept or reject sharing on a device-by-device basis once family location and device information sharing is activated in Samsung Find. Sharing can only be accepted or rejected for all devices registered to your Samsung account.

 

Q. Is my location available to others? Can anyone monitor my location? Can my location be continuously monitored by shared members?

A. Your location is only shared if you accept a request to share your location information with another party. If you do not accept location sharing requests directly, your location information will not be shared with family members.

When accepting location sharing, you can choose the duration (1 hour / 24 hours / Indefinitely (until turned off)). Additionally, whenever another party checks your location, you will receive a location inquiry notification, which you can terminate immediately if desired.

 

Q. Are there age restrictions for children? Are there different usage options for different family accounts?

A. Both parent and child accounts are available. Children need parental permission to run the app, and may be restricted from using some features (such as location sharing).

 

Q. Can children share their device location or information with others?

A. Only family members registered as family groups on your Samsung account can access children’s location and device information.

 

Q. I previously used SmartThings Find, do my listed devices and SmartTags automatically transfer to the Samsung Find app?

A. No, the two apps are based on two different services. SmartThings Find device and SmartTag sharing is SmartThings members based, while Samsung Find’s sharing services are based on Samsung accounts.

 

Q. Is it possible to locate a device even if its location is disabled? Can it be activated remotely?

A. Consent to use location information must first be enabled on the device you want to locate. Consent cannot be set remotely, if consent to use the location is disabled, you cannot use Samsung Find app to locate your device.
If the device has been registered in your Samsung account, and the Allow this phone to be found option is activated in the Settings > Find My Mobile, then you can find your device location with the help of a another Galaxy device.

 

Q. Can I use SmartTags without installing Samsung Find?

A. No, SmartTags much be registered with SmartThings first to use SmartTags directly, or share with other family members.

 

Q. Do you provide web services?

A.  Samsung Find web services are available on the on the app website https://samsungfind.samsung.com

 

Q. My phone was lost/stolen, and I want to delete all my personal data (photos, documents and contacts). It is not connected to Wi-Fi, is there any way to be notified once it is so I can delete my data?

A. You can erase the data on your lost/stolen phone via the Samsung Find website (https://samsungfind.samsung.com - hyperlink). If you have previously enabled the “Allow this phone to be found” option in your lost phone, you can log into the Samsung Find website with the same Samsung account and erase the data from the lost device through the “Erase data” feature.

 

Q. Are the same Samsung Find app features available on the web?

A. The main purpose of the web service is to help you and your family find your device without the Samsung Find app. The People tab, feature for sharing and viewing the current location of family and friends within the Samsung Find app, is not available online. Also, some device functions on the Devices tab and Items tab may be limited, except for locating a lost device, locking the device to prevent unauthorised use, and functions to protect the owner’s rights and interests.

 

Q. What's different about the Samsung Find website compared to the old SmartThings Find website?

A. The SmartThings Find website only offered device location for you and and your child. The Samsung Find website allows you to check your device location, as well as the location of all family account devices that have been set up for location sharing. You can also ring shared family account devices to help find them (the ringing feature is not supported for SmartTag devices).
Please note that some SmartThings Find website features are still in development and will be updated regularly.