What are serial, model and IMEI numbers?

All of these numbers are used to identify a product, however each serves a slightly different purpose.

Model Number: This number is used to differentiate between models in a company’s line of devices or appliances. Many devices or appliances can share a model number, indicating they are the same model.

Serial number: Often abbreviated to S/N, this number is a unique hardware identification number chosen by a company and given to each device or appliance produced. The number is used to match a product to its customer, so that the company has a record of possession. This number is only used by the original producer of the product.

IMEI number: The IMEI stands for International Mobile Equipment Identity and is used to distinguish a mobile phone across all companies worldwide. The number can be used to identify and track a device that might be stolen or compromised. 

Mobile devices and accessories

Through the Samsung Members app

If you have previously registered your product through Samsung Members, information about your phone’s model, serial and IMEI number can be found in the “Support” section.

1 Launch the Samsung Members app
Samsung members icon
2 Tap Support
Support selected in Samsung Members app
3 Tap My products
My products selected in Members app
4 Tap the i next to the product you need the IMEI number for
model number, serial number and IMEI displayed on samsung members app

Through SmartThings Find

2 Log in using your Samsung Account details
3 Click the more options symbol (three dots) next to your device
4 Click on IMEI information
5 You may be required to enter a verification code
6 Your IMEI number will be displayed on the screen

On the box your product came in

You can find the IMEI and serial number on the box your smartphone came in. It will be above a barcode. 

Printed on the device

Depending on your device, your IMEI, serial number and model number may be printed on the back or beneath the removable battery. For devices with a removable battery, the IMEI number will be in different places depending on your model. It is usually under the battery, printed on the phone near the bottom of the device. The numbers printed on your device are quite small and are sometimes difficult to read. 

Please note: most newer devices do not have a removable battery. If your device does not have a removable battery, do not attempt to remove it as this may damage the device and void the warranty.

Smartphone reference label

Dial *#06#

You can also find your IMEI and serial number through the phone app.

1 Open the Phone app
2 Dial *#06# on the keypad
3 Details about the IMEI and serial number for your device will appear on screen

Through the settings

1 Open the Settings app
Settings icon
2 Tap About phone or About device
About phone selected
3 Details about your phone number, IMEI, model number and serial number will be displayed on-screen

Please note: On older devices you may need to tap "Status" to view this information.

About phone information displayed

How to find your IMEI, model and serial number if your phone screen is broken

If your touchscreen is broken or nothing is visible on your screen, you can still access the settings menu of your device by connecting your device to a USB mouse or TV. Follow the steps in our FAQ “I smashed my screen and can’t use the touchscreen. Is there any way to access my data?"

Use Google Find My Device

If your device is signed into a Google account, then you can use Google’s Find My Device service to locate the IMEI.

2 If you are not already signed in, sign in to your Google account
3 If you have multiple devices select the device you want to find more information about
4 Once your phone has loaded on the page, click on the ‘i' icon next to your phone to see your IMEI

Through the Samsung Members app

If you have previously registered your product through Samsung Members, information about your phone’s model, serial and IMEI number can be found in the “Get help” section.

1 Launch the Samsung Members app
Samsung members icon
2 Tap Support
Get help selected in Samsung Members app
3 Tap My products
Phone model number displayed
4 Tap the i next to the product you need the IMEI number for
model number, serial number and IMEI displayed on samsung members app

Through SmartThings Find

2 Log in using your Samsung Account details
3 Click the more options symbol (three dots) next to your device
4 Click on IMEI information
5 You may be required to enter a verification code
6 Your IMEI number will be displayed on the screen

On the box your product came in

You can find the IMEI and serial number on the box your smartphone came in. It will be above a barcode. 

Printed on the device

You may be able to find the IMEI, serial and model number printed on the back of your tablet.

Tablet reference label

Through the settings

You can also find out details about your tablet through the settings app.

1 Open the Settings app
Settings icon
2 Tap About tablet
3 Details about the IMEI, model and serial number for your device will appear on screen

Through the Samsung Members app

If you have previously registered your product through Samsung Members, information about your phone’s model, serial and IMEI number can be found in the “Get help” section.

1 Launch the Samsung Members app
Samsung members icon
2 Tap Support
Get help selected in Samsung Members app
3 Tap My products
Phone model number displayed
4 Tap the i next to the product you need the IMEI number for
model number, serial number and IMEI displayed on samsung members app

Through SmartThings Find

2 Log in using your Samsung Account details
3 Click the more options symbol (three dots) next to your device
4 Click on IMEI information
5 You may be required to enter a verification code
6 Your IMEI number will be displayed on the screen

Through Galaxy Wearable

1 Open the Galaxy Wearable app
2 Tap Watch settings
3 Tap About Watch
4 The serial number and model number will be displayed

Printed on the device

You can find the model number and serial number on the underside of your watch.

Smartwatch reference label

Through the settings

You can also find out details about your watch through the settings.

1 Open the Settings app on your watch
2 Tap About watch
3 The model number and serial number for your watch will be displayed

You can find the serial number and model number for your Galaxy Buds on a sticker on the box. If you can't find the box, you can also find these details through the Galaxy Wearable app.

1 Connect your Galaxy Buds to your mobile device
2 Open the Galaxy Wearable app
Wearables icon
3 Tap Earbuds settings
Earbuds settings selected
4 Tap About Galaxy Buds
About earbuds selected
5 The model number and serial number for your Buds will be displayed
Galaxy buds serial number and IMEI displayed

The model and serial number for your Gear VR can be found on the inside of the headset. 

Gear VR reference label

Please note: Samsung Gear VR headsets are no longer compatible with newer devices, including current models:

Galaxy S20/S21/S22/S23/S24 Series

Note 10 & Note 20 Series

TV, audio and video

Printed on the device

Your TV product codes are located on a label on the back panel of your TV. 

TV reference label

If you have a smart TV, you can also find the model code and serial number through the settings menu. Visit our FAQs for more information on TV model and serial numbers.

Through the settings

1 Open the Settings menu
Select Settings menu on Samsung QLED TV
2 Select Support
Select Support in Settings menu on Samsung QLED TV
3 Select About This TV
Select About This TV in Support menu on Samsung QLED TV
4 Your Model Code, Serial Number and Software Version of your TV will be displayed on-screen
Samsung QLED TV model number and software version is displayed on-screen

The serial and model number are printed on a sticker on the back of the soundbar.

Blu-ray reference label

The model number and serial number can be found on the back of the loudspeaker.

Home cinema reference label

The model and serial number information is located on a sticker on the back of the Blu-Ray player.

Soundbar reference label

For devices with a removable battery, the model and serial number information can be found under the device's battery.

MP3 reference label

For devices with an integrated battery, all product codes can be found at the bottom of the rear panel of the device.

MP3 reference label

Home appliances

The serial number and model are printed on a label which can be found inside the refrigerator at the top on the left hand side. They can also be found on a second label attached to the outside of the refrigerator on the bottom left hand side.

French door

French door fridge reference label

Side By Side

Side by side fridge reference label

Double door

Double door fridge reference label

Combi

Combi fridge reference label

Single door

Single door fridge reference label

The location of this information will depend on whether you have a top loading or front loading washer.

Front-loading machines

The serial number and model number are printed on a label on the inside of the washing machine door.

Front-loading washing machine reference label

Top-loading washing machines

You can find the serial number and model number by looking on the back of the washing machine.

Top-loading washing machine reference label

Dryers

Samsung front-loading and top loading dryers feature their serial number and model number in the same places as the washing machines. Either check the inside door or back of the appliance.

Front-loading washing machine reference label

Ovens

Oven reference label

Hobs

Hob reference label

Hoods

Cooker hood reference label

Microwaves

The serial number is printed on a label located on the back of the microwave.

Microwave reference label

The serial and model number for your dishwasher will be on a sticker when you open the dishwasher door. The sticker can be found on the side of the dishwasher door, the top of the dishwasher door, or on the inside edge of the dishwasher.

Dishwasher reference label

The details about your model and serial number can be found on a sticker on the underside of the vacuum.

Vacuum cleaner reference label

Single or multi-room units

The serial number is printed on the label on the right side of the unit.

Air conditioner reference label

Outdoor units

The serial number is located on the outer right side of the unit.

Air conditioner reference label

Information technology

Laptop and Ultra-Mobile

The serial and model numbers are located on the underside of the keyboard.

Computer reference label

LCD Monitors

The model code and serial number are printed on a label on the back of the monitor stand.

LCD monitor reference label

Camera and video cameras

High and standard definition

On most video cameras, the model name and serial number are located inside the battery compartment cover or near the battery cover.

Video camera reference label

NX, GX and Compact

The model name is indicated on the top or front of the camera.

Digital camera reference label

The serial number is indicated on the battery lock lever on the underside of the camera.

Digital camera reference label

Troubleshoot your issue and book a repair

Troubleshoot your issue and book a repair

Need help with your product? Try our online troubleshooter to resolve the problem. If it hasn’t solved the issue you’re experiencing, you can book a repair online too.