Galaxy Z Premier Service

Galaxy Z Premier Service

Experience dedicated service for your Galaxy Z Fold7 & Galaxy Z Flip7 device, from our team of Samsung Experts.

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Fast-track Support
We're here to help

Whether it’s over the phone or online chat, our team is ready to support you and your Galaxy Z Fold7 or Flip7.

Should you need to contact us, you will receive fast tracked, dedicated support from our Samsung Experts.


In-store Priority
Use the fast lane when you visit us in-store

For in-store support, Galaxy Z Fold7 or Flip7 owners can go straight to a dedicated help desk in selected Samsung Stores1.
Free screen protectors replacements are available to customers with a Galaxy Z Fold7 or Flip72.


Doorstep Repair
'We come to you' Galaxy smartphone support

With our Doorstep Repair Service, a mobile engineer will come to you at your preferred location and repair your device3.

If you have a Galaxy Z Fold7 or Flip7 and your device is in warranty, your Doorstep repair will be free of charge4.

What our customers are saying...

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Loan Device Service
Stay connected without the wait

Can’t be without a phone? We will provide you with a Galaxy smartphone whilst your Galaxy Z Fold7 or Flip7 is being repaired5.


FAQs
Got questions? We’ve got answers

Have a quick question about your device? Explore our FAQs to get instant answers to the most common issues and features—no waiting required.


Samsung Community
Get ready to unfold your world

Discover real-world tips and answers from fellow Galaxy Z Fold and Z Flip users. Explore the Galaxy Z Fold | Z Flip board to connect, learn, and share.

SMART SWITCH

Switching made easy

It's never been easier to switch to a Galaxy Z device. See how you can move everything to your new smartphone in a matter of moments.
Two Galaxy smartphones with arrows between them. Two Galaxy smartphones with arrows between them.
TRADE-IN

Trade in and trade up

Trade up to the latest Galaxy Z and get a discount when you trade in your old device.
Two foldables being held Two foldables being held

1Only available in certain store locations in the UK.
2Free screen protector replacements offered twice a year, for the duration of the warranty period.
3Only Available in selected locations only.
4Out of warranty customers will not need to pay the ‘call out fee’ charge for the engineer but will be charged the price of a repair.
5Only applicable for in-warranty customers. Repair time must exceed 24 hours for a loan device to be offered. Subject to availability. Terms & Conditions Apply.