How do I book my PC, Office or Storage product for repair?
Please note: ensure you retain proof of purchase of your product as you will need this when requesting a refund or exchange directly with a retailer.
You have different options for the repair of your Samsung PC, Office or Storage product. Some products will need to be returned to your place of purchase, while others may be eligible for a home or pick-up repair service. Check below to determine the most appropriate repair option for your product.
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PC and Office product repairs
Eligible for on-site repair or exchange service
Please contact us to arrange a time and date to repair your Samsung Large Format Display.
Warranty period: 36 months
Eligible for home or Pick-up repair service
Please contact us to arrange a time and date to repair your Samsung Set Back Box.
Ensure your device is running the latest software update and back up your device before a repair.
Warranty period: 36 months
Eligible for Pick-up repair service
Please contact us to arrange a time and date to repair your Samsung Monitor (consumers)
Warranty period: 24 months
Eligible for Pick-up repair service
Please contact us to arrange a time and date to repair your Samsung monitor (business).
Warranty period: 36 months
Eligible for home or Pick-up repair service
Please contact us to arrange a time and date to repair your Samsung Hospitality TV.
Ensure your device is running the latest software update and back up your device before a repair.
Warranty period: 36 months
Eligible for home or Pick-up repair service
Please contact us to arrange a time and date to repair your Samsung Cloud Product.
Ensure your device is running the latest software update and back up your device before a repair.
Warranty period: 36 months
Eligible for Pick-up repair service
Please contact us to arrange a time and date to repair your Samsung Note PC.
Ensure your device is running the latest software update and back up your device before a repair.
Warranty period: 12 months
Eligible for Pick-up repair service
Please contact us to arrange a time and date to repair your Samsung accessory.
This will cover any accessory in the box at point of sale.
Warranty period: 12 months
Return to place of purchase
Please return your accessory to the point of purchase if purchased separately
Warranty period: 12 months
Storage product repairs
Return to partner
Please contact Seagate for more information
Warranty period: 24 months
Return to place of purchase
Warranty period varies by model, with 5 years as standard and selected models up to 10 years. Refer to your sales documentation for further detail.
Return to partner
SSDs are repaired with our partner Hanaro. Please contact them directly via email at samsungmemory@hanaro.eu or call 0800-8010-8011
The warranty period varies by model. Find out more about your SSD warranty
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