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You will be provided with prepaid return packaging materials to allow for the safe provision of your Existing Handset to us. You must ensure that the hand-set is provided to us within 7 days of receiving your New Handset. Failure to provide your Existing Handset within this time period will mean that you will be required to return your New Handset to us or pay back the discount you received on your New Handset. Please ensure that you back up any photos, files and other data which you have stored on the Existing Handset, and remove the sim card and memory cards before providing the Existing Handset to us.
Thank you. Please confirm your phone meets all of the following conditions.
Phone powers on & holds charge
Normal wear & tear
Functioning display & no cracked screen
Not blacklisted
Factory reset & no software locks
No signs of screen burn, ghost imaging, discolouration, coloured hues or image retention
Phone powers on & holds charge
Normal wear & tear
No outstanding finance or credit
Factory reset & no software locks
* Required field
We will use your personal data in accordance with our Privacy policyYou will be provided with prepaid return packaging materials to allow for the safe provision of your Existing Handset to us. You must ensure that the hand-set is provided to us within 7 days of receiving your New Handset. Failure to provide your Existing Handset within this time period will mean that you will be required to return your New Handset to us or pay back the discount you received on your New Handset. Please ensure that you back up any photos, files and other data which you have stored on the Existing Handset, and remove the sim card and memory cards before providing the Existing Handset to us.
Phone powers on & holds charge
Normal wear & tear
Functioning display & no cracked screen
Not blacklisted
Factory reset & no software locks
Samsung Electronics, and its partners, use cookies and similar technologies (collectively “technologies”) to store and access information on your device. Some of these technologies are technically essential to provide you with a secure, well-functioning and reliable website. We would also like to set optional/non-essential technologies to give you the best user experience. Optional technologies make it possible to measure the audience of our website, to display personalized advertising on third-party sites based on your profile, to track your location, to carry out targeted marketing campaigns and to personalize the content of our website depending on your usage. Through these technologies, we will collect information such as your interaction with our website, your preferences and your browsing habits.
If you are happy for technologies to be used for these purposes, click on "Accept All" to accept all of the technologies. Alternatively, you may click "Continue without accepting" to refuse all non-essential technologies. You can also make a choice by category by clicking "Configure". You can withdraw your consent and modify your choices at any time by clicking on the "Cookie Preferences" button located at the bottom of our website. Further information is also available in our Cookie Policy and our Privacy Policy.
Here’s what’s covered
Get fast, convenient repairs using genuine Samsung parts, from our authorized technicians.
If your device isn’t running smoothly, we’ll check and fix the issue.
Stay powered up with hassle-free battery replacements.
Make up to 4 claims for repair or replacement within 2 years, and save with a low deductible per claim.
Cover your new Samsung from the unexpected
What would you do if you damaged your Galaxy? How long could you cope without it? With Samsung Care+ there’s no need to worry. You’re covered from accidental damage anywhere in the world.
IMPORTANT: If paying with finance, you will need to provide card details separately to set up your Samsung Care+ monthly plan.
EXTENDED WARRANTY
Samsung Care+ provides additional peace of mind, with 3 years of international theft and accidental damage cover, in addition to the standard 2-year warranty.
Key details of your policy can be found in the Insurance Product Information Document (IPID)
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