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Will I receive a full refund?
To receive a full refund for a returned product, you must return it in ‘as new’ condition, together with all original packaging, accessories and free of charge items.
Please note: If you have changed your mind, you will be required to pay the cost of returning the item(s) to us. You can find out more about this here and any further information in our Returns Policy.
Products that are returned damaged will not be accepted, unless you reported them as having arrived damaged or the product is faulty.
If you believe your product is faulty, you have up to 30 days from delivery to confirm whether you require a repair, replacement or refund. After 30 days, please contact us to discuss your options.
If you are returning a product(s) because you changed your mind during the 14 day cooling-off period, we will apply a minimum of 20% reduction if you have handled the product more than if you were reviewing it in a retail store before purchase (e.g. you have used it more than is necessary to establish its nature, characteristics and functioning). This reflects the minimum reduction in the value of the product caused by this handling.
We may also reduce the refund amount to reflect the value of any accessories or free of charge products not returned.
An example of reductions that may apply:
|
Reason |
Partial Refund Amount |
|---|---|
|
Free of charge item is not returned |
You will receive your refund minus the free of charge item value. |
|
Installed the product |
Minimum 20% reduction from your refund if you have installed the product(s), or connected the product(s) to services such as water or gas. |
|
Used the product |
Minimum 20% reduction from your refund if you have inputted any data, installed software onto the product or if earbuds/earphones have been used. |
If you return your product(s) because you changed your mind during the 14 day cooling-off period, you are responsible for the cost of returning the product(s) to us. We will reduce the refund amount to reflect any return costs passed onto you. Please see our Returns Policy for more information.
We will notify you of your refund via e-mail within a reasonable period of time, usually within five to ten working days of receiving your return, and refunds are made to the same payment method you used for purchase.
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