If I am to post an item back, do I have to pay for the postage?
Smaller items
e.g. Phones, Tablets, Watches, TVs and Monitors 43” or under, Microwaves, Vacuums and Soundbars etc.
If you are returning the item(s) because you cancelled the contract between us within the 14-day cooling off period, you are responsible for the cost of returning the item(s) to us.
We can provide you with a returns label for you to affix to the package and you can take the package to your nearest DPD drop-off point (“Drop-off Return”). The cost of the Drop-off Return will be passed onto you at the following rate (“Drop-off Return Costs”):
|
Product |
Drop-off Return Costs |
|---|---|
|
Smaller items (e.g. Phones, Tablets, Watches, TVs and Monitors 43” or under, Microwaves, Vacuums and Soundbars etc) |
£5.99 |
Larger items
(e.g. TVs and monitors over 43”, Fridges, Washing Machines etc.)
For large items, where you cancel your contract because you have changed your mind during the 14 day cooling-off period, our customer service team can arrange for our courier to come and collect the large item(s) from you. We will pass the collection costs onto you at the following rate (“Collection Costs”):
Collection costs by location
|
From address in UK (Excluding Northern Ireland and Isle of Man) |
From address in Northern Ireland or Isle of Man |
|---|---|
|
£50 |
£100 |
Please note, collection will only be available from the original delivery address.
If you paid for your product(s) using a debit/credit card, PayPal, PayPal Credit, or Klarna finance, the Collection Costs or Drop-off Return Costs (as applicable) will be deducted from your refund automatically. If you paid using Samsung Finance, we will send you a link to make payment of the Collection Costs or Drop-off Return Costs (as applicable).
You must send back the products (or, where you have arranged with us to collect the product(s), make them available for collection) no later than 14 days after you contact us to cancel your contract.
If you believe your product is faulty, you have up to 30 days from delivery to confirm whether you require a repair, replacement or refund. After 30 days, please contact us to discuss your options. You will not be charged for the collection or return of a faulty product, unless when tested no defect is found with the product(s).