I informed you that I wanted to return an item during the 14-day returns period, but was unable to send it during this time. Am I still able to return it?
Yes. In cases where exceptional circumstances prevented you from returning your product(s) within 14 days, you can still return it, as long as you let us know during that time.
If you believe your product is faulty, you have up to 30 days from delivery to confirm whether you require a repair, replacement or refund. After 30 days, please contact us to discuss your options.
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