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Can I track the progress of my order?

How to track your order

Provided your order was through Samsung.com then yes, you can. A tracking link can be found in both the order confirmation email and the dispatch confirmation email sent to the address you supplied when you placed your order. Alternatively, you can find your order details and track your order on our website, by following the steps below:

1. Click on the person icon in the top right corner

2. Select 'Orders‘ or go to our Orders Lookup page

3. Enter the Order ID. If you are a guest user, you will need to enter the email address used at checkout

4. Click on the ‘Send Code‘ button

5. Check your inbox for a One-Time Passcode and enter it in the text box

6. Select the ‘Search’ button

7. Your order details will appear. Click ‘View here for more options’ to see full order information

Still need help? We’ve got you

Still need help? We’ve got you

We’re still here to help get you the answers you need, whether that’s how to track the delivery of your product, troubleshooting or just some useful tips. And, if that’s not what you need, you can find other ways to talk to us too.