The TV Upgrade Programme has been discontinued.
Why have you discontinued the TV Upgrade Programme?
Unfortunately, after reviewing our operating procedures as a result of COVID-19, we have decided to discontinue the TV Upgrade Programme, as it is not currently possible to offer this service and maintain safe social distancing measures, owing to the number of people required for the collection and removal of old TVs.
Will you be reinstating the TV Upgrade Programme in the future?
We currently have no plans to reinstate the TV Upgrade Programme, but we may review the situation, once COVID-19 is no longer a threat to public health.
Are you cancelling the Mobile Upgrade Programme as well?
No, Samsung Mobile Upgrade Programme is not affected and will continue to operate as usual.
I have already finished paying off my loan. Will I still be refunded?
Yes, if you received an email informing you of the refund, then you will be refunded.
I don’t think I have received my refund. What should I do?
You will only be able to see your refund on your annual loan statement from Klarna, which you will receive every 12 months, on the same day you took out the loan (i.e. 12, 24 and 36 months, followed by a closing letter). Please look out for a negative value on your statement (credit), labelled ‘Samsung TV gesture of goodwill'. If your next annual statement does not include this credit, then please contact Klarna customer service.
Are Samsung paying off two months of my loan for me?
No. We will credit the equivalent of two monthly instalments to the loan agreement you took out when you joined the TV Upgrade Programme. If you have outstanding payments to make to Klarna on your loan, these will continue as normal. You are still responsible for ensuring there are adequate funds in your account to cover any outstanding payments to Klarna.