If you're not at home when DPD or our courier partners attempt delivery, your parcel will be returned to their depot or sorting office. A card will be left to inform you of the time and date of the attempted delivery.

At this point, you would need to coordinate to our courier partners DPD or AIT Home Delivery. You will have the option to arrange an alternative delivery time or arrange to collect yourself - contact information will be provided on the attempted delivery notification so you can do this at your convenience.

If you receive an attempted delivery notification card and do not respond, 2 further attempts to deliver your item will be made (an attempted delivery notification will be left upon each occasion). After this, the goods will be returned to our warehouse and the refund process automatically triggered.

AIT Home Delivery - You will receive an email and SMS informing you of an unsuccessful delivery attempt. AIT Home Delivery will contact you within 24 hours to re-book delivery. Alternatively, you can contact AIT Home Delivery on their email, Live Chat, Facebook page; or you can call 01604 215000 between 8am and 10pm, Monday to Friday, or 9am and 5pm, Saturday and Sunday.