Live advice from the people who know them best
Whether you’re looking for a new phone, TV or appliance, there’s nowhere better to buy than at samsung.com. And with Samsung People, you can get live advice whenever you need it.
Live video chat
It's like having a showroom in your living room.
Private
product demo
product demo
Advice from
real experts
real experts
One-way
video option
video option
Support to
suit you
suit you
Ready to try it out?
Great, just choose what area you need help with so we can connect you to the right person.
Choosing a new Android?
Talk to a humanoid.
Phones, tablets, watches or laptops
Our Samsung People are ready to help you make the right choice.
QLED or OLED?
we'll help
you find clarity.
TVs and Soundbars
Shopping for TVs can be confusing. Which is why it helps to talk to a real person.
Home appliances without
leaving home comforts
Home Appliances
Washing machine, fridge or ovens, our Samsung People are ready to help
Ready to shop?
Great, choose your category below. You can chat to our Samsung People at any time on your journey.
Just look out for the widget at the bottom left hand corner of your browser.
New
Galaxy S21
Meet Galaxy S21 5G and S21+ 5G. Designed to revolutionise video and photography, with beyond cinematic 8K resolution so you can snap epic photos right out of video. It has it all in two sizes: 64MP, our fastest chip and a massive battery. Things just got epic.
Need support for a
mobile product you own?
mobile product you own?
If you're experiencing a problem with a Samsung mobile product
such as phone, tablet or wearable, we'd be happy to take a look.
Just book a support video chat at a time that suits you, and we'll get it sorted.
such as phone, tablet or wearable, we'd be happy to take a look.
Just book a support video chat at a time that suits you, and we'll get it sorted.
FAQ
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How can video chat help me?Video chat gives you the safety of seeing products in real life so you do not have to visit a Samsung store. Perfect for the current climate. You can ask all the questions you want about the product whether that is more information or dissecting some of the content you’ve found onsite. For those who want support with an existing product, you can show our Samsung People the problem you’re experiencing at a convenient time and get the expert advice or next steps you need.
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Will I have to share my details?If you want to see one of your Samsung People right away, you won’t need to share any details. If you’d like to book a specific time slot with our Samsung People then you’ll need to enter your name, email address and mobile number so we can send you details of your appointment. Samsung People will never ask for you payment details.
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Will the Samsung People be able to see me?For an instant appointment, video is only one-way so you’ll only be able to see our Samsung People and they won’t be able to see you. For a booked appointment you’ll have the option to share your video if required.
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How do I turn on my sound?Click the speaker or microphone icon on your keyboard, phone or tablet. Note a line through the icon will mean it is disabled.
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If I purchase, how will I pay?Once you’re done and have all the information you need, we can help you checkout or simply hang up, add to basket and proceed as you would normally.
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I have poor connection. What can I do?Stay close to the router if possible. If you have any issues, try to close any browsers windows that might be using additional bandwidth. We understand poor connection can be an issue and will do our best to cater for it.
Other ways we can help
How to
contact us
contact us
Product help
and support
and support
The support keeps coming
Free fast
delivery
delivery
with free delivery, anywhere in the UK.
Finance options
available
available
0% interest up to 36 months.*
Free 28-day
returns
returns
days to return your product for free.
*Representative example without 0% offer: Representative 18.9% APR (variable) Purchase interest rate 18.9% p.a. (variable) Assumed credit limit £1200