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Frequently asked questions
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Which products can I register in my Samsung Account?All Samsung products are eligible for registration, excluding memory and storage devices, accessories, and product components. To find out more, visit our product registration help page.
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Why does my serial number, IMEI, or Model code appear to be invalid?There could be a number of reasons why your Serial Number, IMEI or Model Code is not valid:
•If your product is a storage device, accessory or product component, you will be unable to register your product.
•It is easy to mistake characters that look alike. Check that you have inputted the correct letters and/or digits. The letter "O" can look like the number zero "0" or the letter "S" can look like the number five "5."
•Make sure you have input the correct amount of digits.
o IMEI: 15 digits
o Mobile/Tablet/Wearable device S/N: 11 digits
o Other products S/N: 15 digits
•Please enter the serial number located on the product itself, not the one on the package.
If you are still experiencing issues, please view our guide here. -
How can I find the IMEI/Serial Number for my product?During the registration process you will be prompted to enter your IMEI / Serial Number. At this stage, you will see a link on how to find this code. Simply click on the "How to find Serial Number or IMEI" button when prompted.
* Go to Product Registration → Click 'Register' → Click 'Enter serial number/IMEI' → Click 'How to find your Serial Number or IMEI'
If you are still experiencing issues, please view our guide here. -
How do I use the QR code to register my Samsung device?Use the camera app on your Samsung device to scan the QR code, and follow the prompted instructions for registration. This feature only supports Samsung home appliances and non-smart B2C monitors. Make sure not to confuse the QR code for SmartThings.
If you are still experiencing issues, please view our guide here. -
How can I register using the SmartThings app?When you connect your Samsung smart home appliances to the SmartThings app, they will automatically appear in the ‘Unregistered Products’ section of My Products. You can then register the product by clicking 'Register'. Please note that OEM products (e.g. Harman soundbar) may not automatically appear in My Products when you connect them to the SmartThings.
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How do I register my product with Samsung Members?You can register your Samsung Product using the Samsung Members App by following these steps:
1) Open the Samsung Members app, and tap ‘Support’
2) Select ‘Register’
3) Choose your preferred registration method: scan QR code, scan Wi-Fi, or use barcode
4) To complete the registration on Samsung.com, click the 'Register' button for the product listed in Unregistered Products section on My Products.
* Please note, products registered on this website may not be visible in the Samsung Members app. -
How can I register my Smart TV on TV itself?Samsung TV models produced from 2020 have a convenient feature that allows you to register through your TV. This means that you do not have to find your serial number, making the process quick and easy. Follow the steps below to register your TV.
1) Press the home button on your remote control, then select Samsung Account
2) Log into your Samsung Account. If you have a Samsung mobile device, you can use the same account details.
3) Select TV Registration.
4) Read the on-screen terms and conditions, then select Agree & Register.
5) Once the registration has completed, select Close. -
Are you still encountering difficulties with product registration?Please note:
• If you are using a VPN, try switching this off during the registration process as this can cause connection issues.
• If you are experiencing issues while trying to register your product using the Samsung Members app, uninstall and reinstall the app, then try again. -
Where can I see my registered products?Once you sign into My Page using your Samsung Account, you can view your list of registered products under the ‘My Products' section.
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What are the benefits of registering My Products in Samsung Account?Enjoy faster support and access to all the services for your registered products in one place:
• Product details are immediately available to our Samsung Experts, making it easier to find documents and process your queries more efficiently.
• Download the latest manuals, FAQs and instructions specific to the products you have registered.
• Track the status of your repair and order online.
• Check your product warranty term.
• Enjoy expanded experiences with recommended products based on My Products. -
What is the difference between the terms ‘Manufacturer’s Warranty’ and ‘Confirmed Warranty’?All Samsung products come with a manufacturer’s warranty; further details about the warranties that come with our products can be found on our support page: www.samsung.com/uk/support/warranty. When it comes to working out the length of your warranty period, if you do not have information regarding the date of purchase of your product, we can calculate this based on the serial number or IMEI of your device.
Where you have provided us with proof of purchase information relating to your product, we will refer to a ‘Confirmed Warranty’, we are able to calculate the warranty period from the date on which you actually purchased your product. -
How can I get support from Samsung?No one knows your Samsung better than our Samsung Support Experts. Should you ever need to repair your Samsung device, you can easily book a repair online at www.samsung.com/uk/support/repair or directly in your My Page account.
To book a repair in your My Page account, product registration is required to ensure a quick and easy online experience. To do begin your repair journey, click ‘Get Support’ next to your registered product in ‘My Products’. -
For what purpose is customer information used in My Page?Personal information collected via Samsung Account on My Page is used for the following purposes:
• Should you ever need to get in touch with us, the Samsung Customer Support team will be able to access the information you used to register your product, as well as device information, in order assist you in the most effective way possible.
• The Customer Support team will also be able to view the status of your repair requests.
With the information you provide us on Samsung Account, we can:
• Provide information and guidance about the device logged or purchased to make product registration and potential repair processes easier.
• Monitor the status updates of product repair requests.
• Provide you with product information related to your current purchased or logged products.
For more information on the collection and usage of personal data, please refer to the Privacy Notices below:
• Samsung Account: https://account.samsung.com/membership/terms/privacypolicy
• Samsung.com: https://samsung.com/uk/info/privacy
