Samsung Marketplace FAQs
Welcome to Samsung Marketplace where our registered third-party sellers offer a range of compatible products.
Registered Sellers
Vyper Industries Limited
VAT number: GB996774829
Registered address: Unit 92, The Grid, 92 Lockfield Avenue, Enfield, EN3 7PY, United Kingdom
Need help with your order? Email this seller at talkenquiries@vypind.co.uk
Frequently Asked Questions
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What is a Samsung Marketplace product?Products sold on Samsung Marketplace are all manufactured by third parties, and sold by third-party sellers. All products sold through Samsung Marketplace are clearly labelled “Sold and sent by [seller name]”.
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How can I find Samsung Marketplace products?All Samsung Marketplace products are located within the SmartThings section of samsung.com.
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What happens if I order both Samsung branded and Samsung Marketplace products?When you purchase a Samsung Marketplace product, your order is shipped by one of our third-party sellers. This means you will receive two separate deliveries with your item, and correspondence from each of the courier partners being used.
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How do I know who is selling a product?All products sold on Samsung Marketplace include a label ‘Sold and sent by [seller name]’. You can also see this information at checkout.
Help with an existing order
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When will I receive my order from Samsung Marketplace?Orders from Samsung Marketplace are dispatched by third-party sellers, and usually delivered within 5 working days. You’ll receive an email when your order is on its way.
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How can I track my order?Order tracking details, if available, will be sent to you when your item is on its way. If you have any questions, please contact the seller for support. Seller contact details can be found above in the Registered Sellers section.
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How do I cancel my Samsung Marketplace order?Please contact the seller to confirm next steps. You’ll find all seller contact details above in the Registered Sellers section.
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Who should I contact for help with my order?Please contact the seller for support. You’ll find all seller contact details above in the Registered Sellers section.
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How do I return my Samsung Marketplace items?Please contact the seller for all returns information and their returns policy. You’ll find all seller contact details above in the Registered Sellers section.
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Who do I contact for product support?Please contact the seller for product support. You’ll find all seller contact details above in the Registered Sellers section.
