Service Partners
Samsung Accredited Service Centres (ASCs)
Our ASCs enter into a contract with Samsung Electronics (UK) Limited and we ensure that they meet our strict standards for quality and assurance. This is done through ongoing training on new products and escalated technical support and regular auditing. For warranty repairs, the ASCs’ costs are met by Samsung (as part of our obligations to you under the standard manufacturer’s warranty). Operating to defined performance metrics, our ASCs can be used by our full range of channel and end customer partners with full confidence.
We’re pleased to announce that they also provide services on Samsung products in addition to in-warranty repairs. This support is provided and invoiced to whichever party requests it, whether this is the end business or a Samsung channel partner.
Mobile & Computing Partners
MTR
MTR is a longstanding third party service provider who are able to provide various additional services on top of in warranty repair work. MTR provide our B2B customers single use and bulk repair on the full range of our Mobility and Computing products. MTR also provides our Next Business Day ‘Doorstep Exchange’ service, which is built into our Enhance service packs and our Mobile Enterprise edition range.
Supports for our UK Government contracts and UK Home Office requirements for quality and security are also met. For B2B MTR provides a number of direct services including:
• Non warranty repair (e.g., screen smash repair)
• Trade in
• FRP/Google unlock
• Certified data wipe and destruction
• Battery diagnosis and replacement
• Dedicated secure logistics
• Accredited premises including
• ISO 9001 Quality
• ISO14001 Environmental
• ICO Data Protection
• Environmental Agency Registered Waste Carrier
• ADISA Asset Disposal & Information Security
Visit MTR for more information*
*By clicking this link you will be redirected to the MTR website. Any services ordered within the MTR website will be provided directly from MTR to you; Samsung Electronics (UK) Limited) is not party to any such contract.
TMT
TMT First has been leading the way in mobile device repairs for nearly 20 years. Whether you are a Telecoms Reseller or manage a Corporate Fleet of Samsung devices – we support your business.
From 1 unit to 1,000, our highly skilled device technicians are accredited by Samsung to repair Mobile Phones, Wearables, Tablets and Laptops. At TMT First we cover both in warranty and out of warranty repairs.
Got a Samsung Galaxy Flip or Fold? At TMT First we are authorised to fit replacement Screen Protectors, which preserve your device warranty and keep your phone looking like new. We also do component level repairs – which can significantly reduce your out of warranty costs.
At TMT First we offer award winning and flexible service, highly competitive pricing, reinstated and extended warranty terms and can arrange collection and drop off from anywhere in the UK.
Please contact the Business Team at TMT First to learn about our full range of services. We’re here to help.
Telephone: 01782 576934
Email: businessteam@tmtfirst.co.uk
Website: https://www.tmtfirst.co.uk/samsung-smartphone-repairs/
