Appliances
in business
Our on-shore Business Services Centre provides support to all Samsung’s channel and end-business customers who choose our appliance products in their businesses. Our Customer Success model provides day-to-day operational support on warranty repairs for partner escalation all the way through to full partnership plans for retailers, installers, builders, property renters and many more with shared customer journeys tailored to both your and your customer’s needs.
Product guidance and troubleshooting
We know that it’s often the case that you want to drive your own customer journey and occasionally you may need a bit of help to do that. Our support includes a range of ‘how to’ advice across our entire product range and we add more each time new products are launched. You can access all of this great material by simply clicking here.
Warranty and repairs *
If you have a device issue and need a repair for you or your customers, you can easily book this online via https://www.samsung.com/uk/support/repair/. If you need to escalate a problem regarding an existing customer repair, or need our help within your own CX department please contact our Business Services Centre who will be happy to help.
Early life support
Replacing older devices can often seem a bit daunting, especially when it comes to the physical installation and de-installation planning. That’s why we’re here to help make it simple. We’ll also give you advice on how the new product functions, how to deal with cabling and plumbing and the green disposal of the outgoing equipment. In the cases where a device problem isn’t because of a fault, but more of the many complexities of installation and set-up, we’ll operate an Early Life Strategy in this market space. By having a particular focus on those early-day problems and supporting retailers, installers and end customers we know we can help overcome those worries and avoid a properly-working device being returned. We’ll also be there to assist if there’s been a bit of damage during delivery or installation as we want our customers to really enjoy their new acquisition – after all, it’s been quite an investment!
Partner success
We team up with leading brands to enhance their own business proposition. If you are a retailer we can help make your Samsung brand experience a standout product offering for you. If you want to ensure your Samsung customers can be supported by Samsung directly and you wish to optimise that journey, just give us a call. We’re also happy to support the network of installers, designers, architects and builders who want to give their customers the very best experience, whether that’s through them or direct to the device owner.
Managed service
End customer experience is a great way to win new customers and retain the loyal ones too. Where appliance supply is part of your business model, it’s important that any problems are dealt with swiftly and successfully. Our Managed Service offering enables property businesses to use Samsung products throughout, and have a direct support model as part of your own go to market proposition. No-one knows your Samsung like we do, and as a result, we can tailor a direct support proposition to underpin your differentiating market proposition.
Showroom and sales assistance
Refreshing your Samsung showroom and need a professional de-install and new device install by a Samsung specialist? You can get in touch through our contact page and we’ll get back to you as soon as possible.
If you need product data sheets, configuration or model advice, just pop us a note. Your sales channels will be able to tell you much of what you need to know. Got a query about a bit of technical detail or just not quite sure who to ask? Contact us and we’ll get the right person on it to help support you.
Samsung provides a single support service across all of our B2B and B2B2C channels and products. If you have or are planning a multi-product customer environment combining appliances, display, mobile or any combination of Samsung products please visit https://www.samsung.com/uk/business/support/service-solutions/ to learn more about how we can support you and your end customers.
If you simply wish to book a device repair on behalf of the end customer or wish to pass Samsung’s support details to them please visit https://www.samsung.com/uk/support/repair.
*Please note the terms of the warranty will be applied by Samsung at its discretion. In particular, please be aware that the use of products intended for domestic use only in a commercial or business environment may breach the terms and conditions of our warranty and void the warranty entitlement. Further information can be found at https://www.samsung.com/uk/support/warranty or within the warranty card included with your product.
