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- Option 1 Dial *#06# to find your IMEI.
- Option 2 Go to Settings > General > About to display IMEI.
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You will be provided with prepaid return packaging materials to allow for the safe provision of your Existing Handset to us. You must ensure that the hand-set is provided to us within 7 days of receiving your New Handset. Failure to provide your Existing Handset within this time period will mean that you will be required to return your New Handset to us or pay back the discount you received on your New Handset. Please ensure that you back up any photos, files and other data which you have stored on the Existing Handset, and remove the sim card and memory cards before providing the Existing Handset to us.
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![alternative text]()
Phone powers on & Holds charge
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![alternative text]()
Normal wear & Tear
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![alternative text]()
Functioning display & No cracked screen
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![alternative text]()
Not blacklisted
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![alternative text]()
Factory reset & No software locks
You will be provided with prepaid return packaging materials to allow for the safe provision of your Existing Handset to us. You must ensure that the hand-set is provided to us within 7 days of receiving your New Handset. Failure to provide your Existing Handset within this time period will mean that you will be required to return your New Handset to us or pay back the discount you received on your New Handset. Please ensure that you back up any photos, files and other data which you have stored on the Existing Handset, and remove the sim card and memory cards before providing the Existing Handset to us.
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![condition image]()
Phone powers on & Holds charge
-
![condition image]()
Normal wear & Tear
-
![condition image]()
Functioning display & No cracked screen
-
![condition image]()
Not blacklisted
-
![condition image]()
Factory reset & No software locks
Here’s what’s covered
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Hardware repairs
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Get fast, convenient repairs using genuine Samsung parts, from our authorized technicians.
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Software coverage
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If your device isn’t running smoothly, we’ll check and fix the issue.
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Battery replacement
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Stay powered up with hassle-free battery replacements.
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4 claims within
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Make up to 4 claims for repair or replacement within 2 years, and save with a low deductible per claim.
Protects your device from accidental damage for up to two years.
Extended Warranty
Protects your device from accidental damage for up to two years.
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