Samsung Gift Redemption Guide

This page provides step-by-step guides on how you can redeem your gifts after purchasing your new Samsung product.

Step 1. Visit the Mobile Gift Redemption Portal. Select the Category and your Date of Purchase and tap Search. 

Mobile and tablet gift redemption steps

Step 2. Select your purchased product series e.g. Galaxy Z Fold6.

Mobile and tablet gift redemption steps

Step 3. Scroll to find your product and click on the 'Redeem now' beside it.

Mobile and tablet gift redemption steps

Step 4. Log in to your Samsung Account in order to start the redemption. You will need to create a Samsung Account if you do not have one. 

sign in to samsung account to redeem

Step 5. On the landing page, accept the Terms and Conditions to click 'Continue' to proceed.

Terms and Conditions for Gift redemption

Step 6. Upload required Receipt/Invoice and IMEI/Serial Number images. Upon clicking 'Continue',  the system should capture the required fields automatically.

Purchase information screenshot

Step 7. The system will automatically populate Date of Purchase, IMEI/Serial Number and Retailer from your uploaded receipt. If there are any fields that were not captured, please fill them in before proceeding to the next step.

Mobile redemption

Step 8. Select the gifts for your redemption (For most scenarios, the gifts would have been predetermined). Then click 'Continue'.

Mobile redemption

Step 9. Fill in your delivery address information and click 'Continue'.

Mobile redemption

Step 10. Review and submit the information and documents. 

Mobile redemption

Step 11. You will be informed of the expected processing time via an email. Once the order has been processed with our delivery vendor, you will receive an SMS. You will receive another SMS one day prior to day of delivery.

Mobile redemption

Step 1. Visit the Television and Soundbar Redemption Portal. Select your Date of Purchase, Place of Purchase, Category, Model of your purchased item and click on 'Search'.

Tv and soundbar gift redemption steps

Step 2. Double check your model number and promotion before tapping on ‘Redeem Now’.

Tv and soundbar gift redemption steps

Step 3. Log in to your Samsung Account in order to start the redemption. You will need to create a Samsung Account if you do not have one. 

tv gift redemption

Step 4. On the landing page, accept the Terms and Conditions to proceed.

tv gift redemption

Step 5. Upload the required Receipt/Invoice and IMEI/Serial Number images. Upon clicking 'Continue',  the system should capture the required fields automatically.

tv gift redemption

Step 6. The system will automatically populate Date of Purchase, IMEI/Serial Number and Retailer from your uploaded receipt. If there are any fields that were not captured, please fill them in before proceeding to the next step.

tv gift redemption

Step 7. Select the gifts for your redemption (For most scenarios, the gifts would have been predetermined). Then click ’Continue'.

tv gift redemption

Step 8. Fill in your delivery address information and click 'Continue'.

tv gift redemption

Step 9. Review and submit the information and documents. 

tv gift redemption

Step 10. You will be informed of the expected processing time via an email. Once the order has been processed with our delivery vendor, you will receive an SMS. You will receive another SMS one day prior to day of delivery.

tv gift redemption

Step 1. Visit the Home Appliances Online Gift Redemption Portal. If you are eligible for Brand Fair Promotion, please submit via Brand Fair Gift Redemption Portal.

home appliance gift redemption

Step 2. You may add more than one purchased item. Add a product by selecting its Category, followed by Model and clicking 'Add Product'. 

home appliance gift redemption

Step 3. After adding the model number of your purchased products, select Date of Purchase and select Invoice Amount. Once done, click on 'Search'.

home appliance gift redemption

Step 4. Double check that the model number matches your purchases, and click on 'Redeem Now'.

home appliance gift redemption

Step 5. Log in to your Samsung Account in order to start the redemption. You will need to create a Samsung Account if you do not have one. 

home appliance gift redemption

Step 6. On the landing page, accept the Terms and Conditions to proceed.

home appliance gift redemption

Step 7. Upload the required Receipt/Invoice and IMEI/Serial Number images. Upon clicking 'Continue',  the system should capture the required fields automatically.

home appliance gift redemption

Step 8. The system will automatically populate Date of Purchase, IMEI/Serial Number and Retailer from your uploaded receipt. If there are any fields that were not captured, please fill them in before proceeding to the next step.

home appliance gift redemption

Step 9. Select the gifts for your redemption (For most scenarios, the gifts would have been predetermined). Then click ’Continue'.

home appliance gift redemption

Step 10. Fill in your delivery address information and click 'Continue'.

home appliance gift redemption

Step 11. Review and submit the information and documents.

home appliance gift redemption

Step 12. You will be informed of the expected processing time via an email. Once the order has been processed with our delivery vendor, you will receive an SMS. You will receive another SMS one day prior to day of delivery.

 

home appliance gift redemption

If your issue is still unresolved, you may contact us via our hotline at 1800-7267864 (1800 SAMSUNG) or via our Live Chat. We are available 24/7.