samsung care plus
Certified care by
Samsung experts
Samsung Care+ is provided by Samsung authorized technicians who are
trained to repair Samsung Galaxy devices.
Accidents happen but Samsung Care+ has you covered
Enjoy peace of mind with Samsung Care+, a wide-ranging mobile care plan for your new Galaxy device. You’ll stay worry-free beyond the standard warranty, with complete protection for all accidental breakage and breakdown for up to 2 years. Whatever happens, our Galaxy experts will work to help get you back on track.
Here's what's covered
50% savings on out-of-warranty repairs1
Get 50% savings on an out-of-warranty repair such as cracked screen, liquid damage, cosmetic repair, and more
Pickup & Delivery service 1, 3
Receive personalised assistance.
Extended warranty
Protect your phone with a 2nd year warranty when you sign up the Samsung Care+ (24-months) plan
24/7 remote support
Enjoy always-on service care 24/7 via Samsung Hotline and Live Chat
Free Screen Protective Film replacement1
Enjoy complimentary Screen Protective film replacement exclusively for Galaxy Z Fold6 | Z Flip6 | Z Fold5 | Z Flip5.
Enjoy complimentary Screen Protective film application exclusively for Galaxy S24 Series.
One-time Screen Replacement
Enjoy one-time Screen Replacement at only $100 for either your cover screen or main screen under Samsung Care+ Screen Care for Galaxy Z Fold6 | Z Flip6, and Z Fold5 | Z Flip5 purchased after 15th September 2023.
Enjoy one-time Screen Repair at only $50 under Samsung Care+ Screen Care exclusively for Galaxy S24 Series.
|
Smartphones |
12 Months | 24 Months | |
|---|---|---|---|
| Usual Retail Price | Usual Retail Price | ||
| Samsung Care+ Screen Care | Z Fold6, Z Fold5 | $180 | $360 |
| Z Flip6, Z Flip5 | $125 | $250 | |
| Samsung Care+ | |||
| S24 Series | $105 | $210 | |
| S23 Series | |||
| S24 FE, S23 FE | $71 | $142 | |
| A55, A35 | $51 | $102 | |
| A25, A16, A15 | $31 | $62 | |
| Tablets | 12 Months | 24 Months | |
| Usual Retail Price | Usual Retail Price | ||
| Samsung Care+ | Tab S10 Series, Tab S9 Series, Tab S8 Series | $105 | $210 |
| Tab S9 FE Series | $71 | $142 | |
| Tab A9 Series | $51 | $102 |
- Please refer to approximate service fees here
- Samsung Care+ prices are subject to change without notice.
- Samsung Care+ coverage may vary by country, model and deductibles may apply.
How is our service comparable to competitors and basic warranty?
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Basic manufacturer warranty covers :Read about our basic warranty here.
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Samsung Care+ covers:Services include:
- 50% savings on out-of-warranty repairs (up to 2 times for 24M policy)1
- Pickup & Delivery service (up to 2 times for 24M policy) 1, 3
- Diagnostic device checks
- 24/7 remote support (via Samsung Hotline and Live Chat)
- 12 months extended warranty for SC+ (24 months)
- 1 time complimentary screen protective film replacement (up to 2 times for 24M)* ,1
- 1 time complimentary application of screen protective film at Service Centre (up to 2 times for 24M)**** ,1
- 1 time screen repair at $50 for main screen (within SC+ coverage duration)****
- 1 time screen replacement at $100 for cover screen or main screen (within SC+ coverage duration )**
- 1 time complimentary screen replacement for cover screen or main screen (within SC+ coverage duration)***
** Exclusively for Galaxy Z Fold6 | Z Flip6, Z Fold5 | Z Flip5 purchased after 15th Sep 2023, Z Fold4 | Z Flip4.
*** Exclusively for Galaxy Z Fold5 | Z Flip5 5G purchased between 26 July 2023 to 15 September 2023.
****Exclusively for Galaxy S24 Series purchased between 18 Jan to 31 Dec 2024. -
What Samsung Care+ does not cover:
- Loss of the product
- Deliberate damage
- Cosmetic damage
- Pickpocketing or theft of any kind
- Lack of reasonable care
- Damages resulting from normal wear and tear
How and where to buy
Getting covered is easy. You can buy Samsung Care+ with your new Galaxy device or within 60 days of your device activation. Just choose one of the online or offline options below.
Get 50% off Samsung Care+! Applicable for Galaxy Z Fold6 | Z Flip6, Z Fold5 | Z Flip5, S24 Series, S23 Series, S24 FE, S23 FE, A54, A34, A16, Tab S10 Series*
*Promotion valid till 31st Dec 2024.
1. Buy Samsung Care+ with your new purchase
From our samsung.com, select the Samsung Care+ plan for your new Galaxy and add it to your cart. Head to the checkout to buy your device and Samsung Care+ plan at the same time.
2. Add Samsung Care+ within 60 days of your purchase
Log in and input your IMEI number and select the Samsung Care+ plan for your device. Go to checkout to purchase your Samsung Care+ plan.
3. Visit Samsung Experience Store near you to buy Samsung Care+
A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Experience Store. Head to checkout to purchase your Samsung Care+ plan. Our sales expert will register your device through our retail portal.
How to claim your benefits
with Samsung Care+
A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Customer Service.
Step 1
Oops! You’ve dropped your device on your way to work- and to your dismay, the screen seems to be shattered. What should you do?
Step 2
If you are already a Samsung Care+ member, rest easy. We can restore your device quick and easy.
Step 3
Visit your nearest Samsung Customer Service for authorized, convenient repair services provided by our trained professional.
Step 4
Your 50% discount is applied on-site after the repair is finished without additional paperwork required. You can get going right back on track.
Contact us here.
Call 1800-7267864 (1800 SAMSUNG) or email sg.customerservice@samsung.com
Make a claim or check your coverage.
For more information, go to www.samsung.com/sg/support/
It’s easy to find your IMEI number
To make a claim or check your coverage, you'll need your 15-digit IMEI number ready. Here’s how to find it:
Method 1
Dial *#06# from your phone. Your IMEI number will appear on your screen.
Method 2
On your phone, go to Settings and then tap "About phone". Look for your IMEI number on the screen. Press and hold your finger on the IMEI number to copy it to your clipboard.
Method 3 (tablets only)
Your IMEI, serial number and model number may be printed on the back of your tablet.
Start here.
Discover the right Galaxy for you
Galaxy Z Fold6
Galaxy Z Flip6
Galaxy Watch Ultra
Frequently Asked Questions
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1. What is Samsung Care+?Samsung Care+ aims to provide you with a suite of premium value-added services so that your Samsung Galaxy device can stay in tip-top condition at your convenience.
Services include:
• 50% savings on out-of-warranty repairs (up to 2 times for 24M policy)
• Pickup & Delivery service (up to 2 times for 24M policy 1, 3
• Diagnostic device checks
• 24/7 remote support (via Samsung Hotline and Live Chat)
• 12 months extended warranty for SC+ (24 months)
• 1 time complimentary screen protective film replacement (up to 2 times for 24M)* ,1
• 1 time screen replacement at $100 for cover screen or main screen (within SC+ coverage duration)**
• 1 time complimentary screen replacement for cover screen or main screen (within SC+ coverage duration)***
* Exclusively for Galaxy Z Fold6 | Z Flip6, Z Fold5 | Z Flip5, Z Fold4 | Z Flip4.
** Exclusively for Galaxy Z Fold6 | Z Flip6, Z Fold5 | Z Flip5 purchased after 15th Sep 2023, Z Fold4 | Z Flip4.
*** Exclusively for Galaxy Z Fold5 | Z Flip5 purchased between 26 July 2023 to 15 September 2023. -
2. I have recently purchased other Samsung Galaxy devices other than the mentioned eligible devices. Can I purchase Samsung Care+?No. Samsung Care+ will not be available for other Samsung Galaxy devices besides the eligible devices mentioned.
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3. I bought an eligible Samsung Galaxy device from the Telecommunication Operator or MVNO. Can I sign up for Samsung Care+ at Samsung Experience Store or Authorised Samsung Customer Service Centre?Yes. You can purchase the Samsung Care+ with a valid proof of purchase. Eligible Samsung Galaxy device users may sign up for Samsung Care+ at the following locations within the grace period of 60 days of your device activation:
To purchase Samsung Care+, please bring along your eligible Samsung Galaxy device in good working condition and proof of purchase to any Samsung Experience Store or Authorised Samsung Customer Service Centre. Samsung reserves the right to assess the eligibility and condition of your device, and refuse sale of Samsung Care+ Pack to you in the event that it finds that your device is not eligible or not in good working condition.
Please note that Samsung Care+ is only available for local sets, purchased from Samsung Electronics Singapore Ptd. Ltd or its authorised Singapore telecommunication operators, dealers, or resellers. -
4. Is there a grace period to subscribe for Samsung Care+ after I purchased an eligible Samsung Galaxy device?You have within 60 days of your device activation of an eligible Samsung Galaxy device to purchase Samsung Care+.
To purchase Samsung Care+, please bring along your eligible Samsung Galaxy device in good working condition and proof of purchase to Samsung Experience Store or Authorised Samsung Customer Service Centre. Samsung reserves the right to assess the eligibility and condition of your device, and refuse sale of Samsung Care+ to you in the event that it finds that your device is not eligible or not in good working condition.
Please note that Samsung Care+ is only available for local sets, purchased from Samsung Electronics Singapore Ptd. Ltd or its authorised Singapore dealers or resellers. -
5. What will happen to my Samsung Care+ in the event that I lose my registered Samsung Galaxy device?Samsung Care+ is a premium value-added service that is tied to the IMEI number of your registered Samsung Galaxy device. In the event you lose your registered Samsung Galaxy device, we will not be able to deliver the services to your registered Samsung Galaxy device.
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6. I lost my registered Samsung Galaxy device, and in replacement bought another eligible Samsung Galaxy device. Will the Samsung Care+ I bought earlier cover my new Samsung Galaxy device?No. Samsung Care+ is tied to the IMEI number of your registered Samsung Galaxy device and is non-transferable. We encourage you to purchase a new Samsung Care+ for your new eligible Samsung Galaxy device.
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7. Will I get a refund if I did not use any of the services offered under Samsung Care+?No refund will be provided.
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8. Can I terminate my Samsung Care+?No. You may choose not to utilise any services offered under Samsung Care+, but no refund will be provided.
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9. Customers are given 60 days to purchase the Samsung Care+. Is there a possibility for extension if I was not aware of this service?No. There will not be an extension of the 60-day period for purchase of Samsung Care+.
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10. Can I use the services under Samsung Care+ for another Samsung Galaxy device?No. Samsung Care+ is tied to the IMEI number of your registered Samsung Galaxy device and is non-transferable. You can only use the Samsung Concierge service for the registered Samsung Galaxy device.
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11. How do I submit a request for repair?You can visit any of our 5 Samsung service centres. For more information, please visit this link: https://www.samsung.com/sg/support/service-centre/. Alternatively, you may call 1800-7267864 (1800 SAMSUNG) to arrange for a free Pickup & Delivery service (up to 2 times for 24M policy).
- 1 Limited to one-time for Samsung Care+ (12-months) and two-time for Samsung Care+ (24-months).
- 2 Discount off out-of-warranty repair cost (One-time/Two-time) based on Samsung Care+ (12 months/24 months) Plans respectively.
- 3 Pickup & Delivery service is applicable to both smartphones and tablets.
