For any technical difficulties on our website, please call ☎ 1800-7267864 (1800 Samsung) and select option 8 for assistance or start a live chat with us here. (https://www.samsung.com/sg/support/contact/#start-chat).

a) Add your desired device to your Cart and request to Trade In.
b) Fill in the details of your Trade In device brand, model and capacity.
c) Answer the diagnostic questionnaire based on the condition of the Trade In device to obtain the Trade In value.
d) Trade-in value and Token value (if any) is deducted from the new device value.
e) Proceed with ‘Checkout’ and make payment.
f) Your order has been placed and your new device will be delivered to you shortly using our courier service.
g) Upon one (1) working day after receiving new device, Customer Support shall contact you to verify your details and schedule a pick-up of your Trade In device. You are required to hand over your Trade In device within three (3) business days upon receiving new device.
h) Final verification is carried out during device pick up. Should the courier staff find any major mismatch between the actual and declared condition of the device, the courier staff will not proceed with the collection of the old device. You will be charged back the Trade In value and Token value (if any). Find out more information at https://www.samsung.com/sg/shop-faq/trade-in/

Enjoy interest-free monthly instalment options during checkout when the value is above $500, using:
- UOB & OCBC credit cards: 6, 12, 24, 36 months' tenure
- DBS credit cards: 3, 6, 12 months' tenure
- Standard Chartered Bank VISA credit cards: 3, 6, 9, 12 months' tenure

Find out more information at https://www.samsung.com/sg/shop-faq/payment-and-financing/what-are-the-available-financing-programs/