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Frequently Asked Questions
More questions? Check out the FAQs below.
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How do I buy the Galaxy Z SeriesGo to https://www.samsung.com/sg/smartphones/galaxy-z-fold6/buy/ and https://www.samsung.com/sg/smartphones/galaxy-z-flip6/buy/ and select the product you wish to purchase and click on “Buy now".
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What should I do if I'm having trouble placing an order?For any technical difficulties on our website, please call ☎ 1800-7267864 (1800 Samsung) and select option 8 for assistance. Our Customer Care Team is available 24 hours daily.
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How to trade in my old device and save on my new Galaxy?a) Add your desired device to your Cart and request to Trade In.
b) Fill in the details of your Trade In device brand, model and capacity.
c) Answer the diagnostic questionnaire based on the condition of the Trade In device to obtain the Trade In value.
d) Trade-in value and Token value (if any) is deducted from the new device value.
e) Proceed with ‘Checkout’ and make payment.
f) Your order has been placed and your new device will be delivered to you shortly using our courier service.
g) Upon one (1) working day after receiving new device, Customer Support shall contact you to verify your details and schedule a pick-up of your Trade In device. You are required to hand over your Trade In device within three (3) business days upon receiving new device.
h) Final verification is carried out during device pick up. Should the courier staff find any major mismatch between the actual and declared condition of the device, the courier staff will not proceed with the collection of the old device. You will be charged back the Trade In value and Token value (if any). Find out more information at https://www.samsung.com/sg/shop-faq/trade-in/ -
How to enjoy 0% instalments payment option?Enjoy interest-free monthly instalment options during checkout when the value is above $500, using:
- UOB & OCBC credit cards: 6, 12, 24, 36 months' tenure. Find out more information at https://www.samsung.com/sg/shop-faq/payment-and-financing/what-are-the-available-financing-programs/
~ Promo valid from 7 Dec 2024 – 10 Jan 2025. Design and colours will be given at random. While stocks last. T&Cs apply.
Samsung Trade-in: Trade-in value may vary depending on model & device condition. Unless otherwise stated, specified trade-in values are valid between 7 Dec 2024 – 10 Jan 2025. Samsung reserves the right to amend the list of eligible devices & trade-in values at any time without prior notice
Samsung Care+ and Samsung Care+ Screen Care: Samsung Care+ and Samsung Care+ Screen Care prices are subject to change without notice. Samsung Care+ and Samsung Care+ Screen Care coverage, service type and redemption may vary by country. For further information, please visit https://www.samsung.com/sg/offer/samsung-care-plus/. T&Cs apply.
