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Register your product for personalised services. If your product isn't under Registered/Unregistered products, you may manually register it here.
Unregistered products
Why should I register my products?
Repair Support
User Manuals and Product Tips
Check your warranty
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Troubleshoot the issue
Enter post code
Please enter your postcode for your current location.
Fields marked with an asterisk * are required.
Please enter a postcode
Select support option
Contact Support
eMail
Need help with our products? Just fill out the form and we’ll get back to you as soon as possible.
Callback Request
Leave your contact detail and issue and our Customer Care team will call you back.
App inquiry
Ask your question about Apps & Services and we will give you a detailed answer.
Live Chat
Get support from Samsung Experts with chatting service.
Sorry to inform you that there are no options available for 'Contact' support in the given location.
Repair Support
Book an Appointment
Make an appointment at your nearest Samsung service centre to repair your product.
Smart Repair Service
Do you prefer that we collect your device at your home or leave it at a point of convenience?
Smart Repair allows you to get your Galaxy device back as new quickly and easily.
Pickup Repair Service
You can request for Pickup Repair Service. Our Call center will contact you for it.
Bring it in
Visit a Samsung Authorized Service Centre for quick and easy repair for your device. * Some locations may offer the option to schedule an appointment
Door to Door Service
Only for selected models with Display Issues
Visit Service
We would like to provide you with Visit Service for TVs, Refrigerators, and Washing Machines. Samsung Engineers will contact you the next day of repair request for confirming visit date.
Technical Repair Visit
Request for a home visit from one of our technicians for personalised support. We'll reach out to arrange a convenient appointment time.
Van Service
repair mobile devices in Samsung Van
Smart Locker Service
Store repair mobile devices in Samsung box
Call 1800-7267864 to book an appointment.
Sorry, some services are currently unavailable as your request is being processed. They will be reactivated once the process is complete.
Callback request
Please enter your contact details and a samsung expert will reach out to you via e-mail in the next 24-48 hours
Fields marked with an asterisk * are required.
Register purchase receipt
For accurate warranty period, please submit a warranty dispute for review.
Please upload a copy of your purchase receipt (tax invoice) in PDF or image format (only .jpg and .png are accepted). Maximum file size allowed is 5MB.
Please check the Receipt File.
Please select a purchase date
This is not a mandatory step. You can skip this step if you don’t have a receipt and proceed on to the next step.
Book an Appointment
Make an appointment at your nearest Samsung service centre to repair your product.
Please select a date
Select an available date and enter your location to receive product services.
Contact us
Please provide us with your details and we will get back to you.
Your walk-in service request successfully scheduled.
*To ensure the safety of your personal data, please activate Maintenance mode on your mobile device before sending it in for repair. When Maintenance mode is enabled, access to your data within the mobile device is restricted.
Ticket Number
Contact Information
My Support Request
We will send a confirmation email shortly.
If you have any questions or concerns, please call our customer care at 1800-7267864 (1800 SAMSUNG) and select option 8 and refer to the ticket number above.
Is it possible to register all products without any restriction?
Only Samsung products are eligible for registration. Storage devices(SSD etc.), accessories, and components that constitute the product cannot be registered even if they are Samsung products.
Why does my serial number, IMEI, or Model code appear to be invalid?
1) Characters Please pay close attention. The letter ‘O’ may resemble the number 0, and the letter ‘S’ may resemble the number 5.
2) Serial number location Please enter the serial number located on the product itself, not the one on the package.
How can I use a QR code to register?
Scan the QR code using the camera app on your Samsung device and follow the prompted instructions for registration. This feature is only supported on Samsung home appliances and non-smart B2C monitors. Make sure not to confuse the QR code for SmartThings.
Are you still encountering difficulties with product registration?
Using a VPN can cause connection issues. We recommend not using a VPN while registering.
*Register on the SmartThings or Samsung Members App. See
FAQs
for details.
Enter your Serial Number/IMEI
Use serial number found on your product itself and not the packaging. Your IMEI/Serial number will either be 11 or 15 characters/digits.
Please enter the 11 or 15- digit number.
This product is already registered. Make sure you entered the right serial number or IMEI.
Type
Sub Type
Category
Why does my serial number, IMEI, or Model code appear to be invalid?
1) Characters Please pay close attention. The letter ‘O’ may resemble the number 0, and the letter ‘S’ may resemble the number 5.
2) Serial number location Please enter the serial number located on the product itself, not the one on the package.
Is it possible to register all products without any restriction?
Only Samsung products are eligible for registration. Storage devices(SSD etc.), accessories, and components that constitute the product cannot be registered even if they are Samsung products.
How can I find the IMEI/Serial number for my product?
We have provided "How to find Serial Number or IMEI" information at the S/N or IMEI input stage.
*Register on the SmartThings or Samsung Members App. See
FAQs
for details.
Product registration is almost complete!
You've entered a valid S/N or IMEI. Now select the model of your product.
