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Frequently asked questions
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Is it possible to register all products without any restriction?Only Samsung products are eligible for registration. Storage devices(SSD etc.), accessories, and components that constitute the product cannot be registered even if they are Samsung products.
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Why does my serial number, IMEI, or Model code appear to be invalid?1) Characters
Please check that you are entering the correct characters. The letter ‘O’ may resemble the number 0, and the letter 'S’ may resemble the number 5.
2) Serial number location
Please enter the serial number located on the product itself and not the one on the packaging. -
How can I find the IMEI/Serial number for my product?We have provided "How to find Serial Number or IMEI" information at the S/N or IMEI input stage.
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What are the benefits of registering my products?Registering your products gives you faster support and access to all the services for your registered products in one place.
• Product details are immediately available to Samsung Customer Service making it easier to find documents and queries can be processed more quickly.
• Download the latest manuals, FAQs and instructions without having to search for your product.
• Track your service status online.
• Enjoy expanded experiences with recommended products based on My Products -
How can I use a QR code to register?Scan the QR code using the camera app on your Samsung device and follow the instructions provided for registration. This feature is only supported on Samsung home appliances and non-smart B2C monitors. Do note that this QR code is different from the SmartThings QR code.
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How can I get support from Samsung Customer Service?Product registration is required for Samsung repair services online. Register your product under My Products and click on the Get Support button.
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Where can I see my registered products?You can access your list of registered products under the 'My Products' tab.
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How do I register my product using Samsung Members?
You can register your Samsung Product using the Samsung Members App by following these steps:
1) Open the Samsung Members app, and tap 'Support'
2) Select ‘Register'
3) Choose your preferred registration method: scan QR code, scan Wi-Fi, or use barcode
4) To complete the registration on Samsung.com, click the 'Register' button for the product listed in Unregistered Products section on My Products.*Please note, products registered on this website may not be visible in the Samsung Members app.
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How can I register using SmartThings app?
When you connect your Samsung Smart Home compatible appliance to the SmartThings app, some of devices will be automatically added to the 'Registered Products' section on your My Products page.
To register your product to the SmartThings app, you can utilize 'QR Code Scan', 'Scan nearby device' or 'Add device' manually.
Please note : some of products like TVs, Speakers may not be automatically listed on My Products page when you connect them to SmartThings.
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How can I register my Smart TV on TV itself?Samsung TV models produced from 2020 have a convenient feature that allows you to register through your TV. This means that you don't have to find your serial number, making the process quick and easy. Follow the steps below to register your TV.
1) Press the Home button on your remote control, then select Samsung Account.
2) Log into your Samsung account. If you have a Samsung mobile device, you can use the same account details.
3) Select 'TV Registration' in My Account.
4) Read the on-screen terms and conditions, then select 'Agree & Register'.
5) Once the registration has been completed, select 'Close'. -
Are you still encountering difficulties with product registration?Using a VPN can cause connection issues. We recommend not using a VPN while registering.
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What is my personal information used for in My Page?The personal information collected via the Samsung Account on My Page is used as follows:
• We provide the information of the device that the customer has logged in or purchased while logged in to make product registration and repair request process easier.
• Simplify the process of monitoring the status of product repair requests.
• Make it easier to find information about new products related to the products that the customer owns.
Samsung Electronics is committed to earning users' trust by lawfully using personal information for its intended purpose and guaranteeing users' rights and choices regarding the provided personal information. To earn users' trust, we transparently disclose how personal information is used and protected. Also, we inform users about their rights and how they can exercise them in detail. For more information on the collection and usage of data, please refer to the Privacy Notice below:
• Samsung Account: https://v3.account.samsung.com/policy/privacy
• Samsung.com: https://www.samsung.com/sg/info/privacy/
