why do i get an error when signing into my samsung account

Last Update date : Sep 05. 2022

Occasionally you may encounter an issue that prevents you from signing into your Samsung account. Below, find out what to do if this unlikely scenario happens. 

View of the Samsung account sign in screen with an error symbol.

If you cannot sign in, first check to make sure your Android™ version and Samsung account version is up to date.
Check the Samsung Account status website. Sometimes, sign-in problems can be caused by temporary system issues.

1 If you encounter an error message such as "An error occurred during an SSL connection" or "Sign in failed due to difference between current time and device", check the date and time settings on your device. For security reasons, Samsung accounts require the date and time settings to match the actual date and time.
2 If you still have problems signing in, please contact Customer Support on the Samsung Account official website.
1 Execute your Phone.
2 Type *#9900# into the phone number field.
3 Go to Debug level and select High (If high does not exist, press MID). After you change the Debug level, the phone will automatically reboot.

Please check your spam folder if you can't find the Samsung-sent verification email. The following procedures can be used to get another verification email if you're still having trouble finding it:

  • Get a second confirmation email on your phone or tablet: Open Settings, then select Accounts and backup from the menu. After selecting Manage accounts, select Add account. Choose Samsung Account, then enter your login information. A fresh email will be sent to your linked email address if you want to resend the verification email.

 

  • Receive another verification email via website: Navigate to and open the Samsung account website. Sign in using your account credentials and select Resend the verification email. A new email will be sent to your associated email address.

Make sure you have a reliable Wi-Fi or mobile data connection and that the number is not blacklisted on your device if you are not receiving a verification code through text message.

 

 

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