What is your return policy?

The customer has the right to return the purchased product subject to the following conditions:


1. The product has a manufacturing defect or does not meet the described ordered product (e.g. different model or color/different specs).

2. In case of return due to defected products, all items and elements in the product box must be returned, otherwise Samsung has the right to reject the return.

3. Change of mind returns only apply within 7 days from the delivery date and for unopened and sealed products (in its original condition).

4. The product has been purchased as a standalone product not bundled or discounted.

5. In case of returning products purchased with discounted prices, the refunded amount will be the same amount it was purchased for.

6. In case of returning products purchased bundled (whether as discounted prices or free promotional item) all bundle products must be returned together and the customer cannot select specific items of the bundle to return.

7. In case of not returning all the products/items included in promotional offer (whether as discounted prices or free promotional item), Samsung will not give a refund.

8. The customer has the right to return the purchased products and the customer cannot select specific items of the order or bundle or gift to return as the return request cannot be shortened.