How to contact Samsung Customer Support

If you need assistance with your Samsung products or any service offerings, there are several convenient ways to contact Samsung customer support. Whether you need help with troubleshooting, product inquiries, or warranty service, the following methods can connect you to a representative.

Samsung Members app is a mobile app that enhances your Samsung experience by offering device diagnostics, customer support, community forums, and offers.

Key Features

  • Diagnostics: run tests to check the battery, storage,  quick troubleshooting, and device performance.
  • Customer Support: access live chat, FAQs, remote support, and book an appointment.
  • Community Forum: engage with other users and share tips and solutions

 

Don't have Samsung Members yet? Download here: spr.ly/SamsungMembersApp-GooglePlay

Before you start the chat, prepare the following information:

  • Complete Name
  • Complete Address (including Zip Code)
  • Contact Number
  • Model number
  • Serial number
  • Date of purchase
  • Place of purchase
  • Preferred date and time of our appointment

Note: Live Chat Support is available 24/7 for all products.

Live chat Live chat

Step 1. Click this Live Chat link to start the chat.

Step 2. Before connecting to an agent, read and agree to the privacy policy, then click Submit.

Step 3. A set of options will appear. Click on the option that matches your concern. If your issue is product-related, select "Product Support".

Follow these steps to connect with the representative and get your issue resolved

Step 4. Select the relevant product category.

Step 5. Enter the details in the form provided. Click Submit

Step 6. A representative will reach out to assist you shortly. 

You can send an email through the contact form to get help and support on all your Samsung queries. We'll respond within 24 hours of your request.

Before your call, prepare the following information:

  • Complete Name
  • Complete Address (including Zip Code)
  • Contact Number
  • Model number
  • Serial number
  • Date of purchase
  • Place of purchase
  • Preferred date and time of our appointment

Follow these steps to connect with the representative and get your issue resolved.

1

Dial the Samsung Support hotline. Samsung has dedicated phone numbers you can contact, depending on what kind of help you need.
2 Listen to the prompts and press the corresponding numbers based on your concern.
3 Wait for a representative to assist you with your concern.

Find a nearby service center for in-person support. Visit the service center locator page for addresses and operating hours. 

You can also book a repair and skip the queue. For more information about how to book an appointment, you can find the guide at 'How to book a repair for your Samsung products'.

Contact Info

Online

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Call

Get product support via our hotlines.


Face to face Support

Whether your product is in or out of warranty, our authorized service centers are ready to help.
Find a service center Book a repair service
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