Certified care by Samsung experts
Samsung Care+ is provided by Samsung authorized technicians who are trained to repair Samsung Galaxy devices.
Galaxy S24 FE
Buy now and get up to 60% off Samsung Care+ plan 1-year.
Redeem here within 30 days of purchase to start your coverage.
Limited time only*
*Terms and conditions apply. To be eligible for Samsung Care+ promotion benefit, registration may be required. Deductible (service fee) applies.
Galaxy Tab S10+ | Tab S10 Ultra
Buy now and get up to 60% off Samsung Care+ plan 1-year.
Redeem here within 30 days of purchase to start your coverage.
Limited time only*
*Terms and conditions apply. To be eligible for Samsung Care+ promotion benefit, registration may be required. Deductible (service fee) applies.
Galaxy Z Fold6 and Z Flip6
Register now and protect your new device up to 2-year!
Deductible (service fee) applies.
Galaxy Watch7 and Watch Ultra
Register now and protect your new device up to 2-year!
Deductible (service fee) applies.
Accidents happen but Samsung Care+ has you covered
Enjoy peace of mind with Samsung Care+, a wide-ranging mobile care plan for your new Galaxy device. You’ll stay worry-free beyond the standard warranty, with complete protection for all accidental breakage and breakdown for up to 2 years. Whatever happens, our Galaxy experts will work to help get you back on track.
Here's what's covered
Device repairs
Covers accidental breakage due to handling and damages that may be caused by liquids; additional service fees apply for Galaxy Z Fold6 and Z Flip6.
Device replacement
Device replacement service when the device can no longer be repaired; additional service fees apply.
Authentic parts and service
Get fast, convenient repairs using genuine Samsung parts, from our authorized technicians.
Free pick up & delivery
Be where you need to be. We’ll pick up, repair and deliver your device back to you- absolutely FREE!
Select your device to find out your coverage details
MOBILE
TABLET
WATCH
- Please refer to approximate service fees at https://www.samsung.com/ph/support/mobile-devices/
- *Samsung Care+ prices are subject to change without notice.
- *Samsung Care+ coverage may vary by country, model and deductibles may apply.
How is our service comparable to competitors and basic warranty?
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Basic manufacturer warranty covers :
- Device Breakdown
- Remote diagnostics and setup
- Walk-in at 15 national locations for same-day repair
- Free doorstep collection for repair within 5 working days
- 1-Year battery warranty
- Device health check and lifetime customer support
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Samsung Care+ covers:
- Repair service for unintentional breakage which may involve liquid/water damages.
- Extended warranty (additional 1-year); applicable only for the 24-months Samsung Care+ coverage.
- You may request for multiple repairs up to the worth of your device’s purchase price; for 24-months coverage, multiple repairs up to 2x of your device’s purchase price.
- Like-for-like replacement of damaged phone if your device is already beyond economic repair (BER); Minimal fees apply.
- Free door-to-door pick-up and delivery service nationwide.
- Repairs are performed only by Samsung’s Authorized Service Centers (ASC).
- Guarantees genuine Samsung parts are used for repair requests.
For the new Samsung Galaxy Z Fold6 and Galaxy Z Flip6
- Repair service for unintentional breakage which may involve liquid/water damages.
- Extended warranty (additional 1-year); applicable only for the 24-months Samsung Care+ coverage.
- You may request for unlimited repairs within contract duration; minimal fees apply.
- Like-for-like replacement of damaged phone if your device is already beyond economic repair (BER); up to 2x replacement for 24-months coverage. Minimal fees apply.
- Free door-to-door pick-up and delivery service nationwide.
- Repairs are performed only by Samsung’s Authorized Service Centers (ASC).
- Guarantees genuine Samsung parts are used for repair requests.
*For more information, read on FAQs
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What Samsung Care+ does not cover:
- Loss of the product
- Deliberate damage
- Cosmetic damage
- Pickpocketing or theft of any kind
- Lack of reasonable care
- Damages resulting from normal wear and tear
How and where to buy
Getting covered is easy. You can buy Samsung Care+ with your new Galaxy device or within
30 days of your device activation. Just choose one of the online or offline options below.
1. Buy Samsung Care+ with your new Galaxy device
From our samsung.com, select the Samsung Care+ plan for your new Galaxy device and add it to your cart. Head to the checkout to buy your device and Samsung Care+ plan at the same time.
2. Add Samsung Care+ within 30 days of your purchase
Log in and input your IMEI number and select the Samsung Care+ plan for your device. Go to checkout to purchase your Samsung Care+ plan.
3. Visit a Samsung Experience Store near you to buy Samsung Care+
A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Experience Store. Head to checkout to purchase your Samsung Care+ plan. Our sales expert will register your device through our retail portal.
How to claim your benefits
with Samsung Care+
A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Customer Service.
1
Accidents happen
Oops! You’ve dropped your phone on your way to work – and to your dismay, the screen seems to be shattered. What should you do?
2
We have you covered
If you are already a Samsung Care+ member, rest easy. We can restore your device quick and easy.
3
No hassle, no worries
File a request online, call the Samsung Care+ Hotline or visit your nearest Samsung service center within 14 days of occurrence for authorized and convenient repair service.
4
Relax
Have your device picked up and delivered to your doorstep for free.
Contact us here.
Website: https://careplus.co
Call Samsung Care+ Hotline
02-7792-2680 Monday to Sunday
09:00-20:00 Including Public Holidays
Make a claim or check your coverage.
For more information, go to samsung.com/support
It’s easy to find your IMEI number
To make a claim or check your coverage, you'll need your 15-digit IMEI number ready. Here’s how to find it:
Method 1
Dial *#06# from your phone. Your IMEI number will appear on your screen.
Method 2
On your phone, go to Settings and then tap "About phone". Look for your IMEI number on the screen. Press and hold your finger on the IMEI number to copy it to your clipboard.
Method 3*
Your IMEI, serial number and model number may be printed on the back of your tablet.
Start here.
Discover the right Galaxy for you
Galaxy Z Fold6
Galaxy Z Flip6
Galaxy S24 Ultra
Galaxy Tab S9 Ultra
Galaxy Watch Ultra
Galaxy Buds3 Pro
* Device and screen images simulated for illustrative purposes.
Frequently Asked Questions
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1. What is Samsung Care+?Samsung Care+ is a repair service exclusively for Samsung customers who have purchased a new Samsung device. There 3 service coverage plans available for you to choose from: the 6-month, 12-month, or 24-month period.
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2. What is the difference between Samsung Care+ and Samsung Manufacturer’s Warranty?
- Samsung Care+ provides enhanced coverage including accidental breakage due to handling as well as damages from liquid.
- Samsung Manufacturer’s Warranty covers defective material and manufacturing faults.
-
3. What are the benefits of Samsung Care+?
- Repair service for unintentional breakage which may involve liquid/water damages.
- Extended warranty (additional 1-year); applicable only for the 24-months Samsung Care+ coverage.
- You may request for multiple repairs up to the worth of your device’s purchase price; for 24-months coverage, multiple repairs up to 2x of your device’s purchase price.
- Like-for-like replacement of damaged phone if your device is already beyond economic repair (BER); Minimal fees apply.
- Free door-to-door pick-up and delivery service nationwide.
- Repairs are performed only by Samsung’s Authorized Service Centers (ASC).
- Guarantees genuine Samsung parts are used for repair requests.
For the new Samsung Galaxy Z Fold6 and Galaxy Z Flip6
- Repair service for unintentional breakage which may involve liquid/water damages.
- Extended warranty (additional 1-year); applicable only for the 24-months Samsung Care+ coverage.
- You may request for unlimited repairs within contract duration; minimal fees apply.
- Like-for-like replacement of damaged phone if your device is already beyond economic repair (BER); up to 2x replacement for 24-months coverage. Minimal fees apply.
- Free door-to-door pick-up and delivery service nationwide.
- Repairs are performed only by Samsung’s Authorized Service Centers (ASC).
- Guarantees genuine Samsung parts are used for repair requests.
-
4. What is not covered by Samsung Care+?We advise you to read the full terms and conditions of our service plans before purchasing. Some of the key exclusions to our service plans are:
- Theft or loss of your device.
- Malicious breaks.
- Breakage caused by anyone else besides you or your immediate family members.
- Wear-and-tear from daily use.
- Cosmetic damage.
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5. How do I request for a repair?Requesting for repair is easy and simple.
1. There are 3 ways you can opt to file a repair request: a. Visit our website (https://careplus.co/) b. Call our hotline at 02-7792-2680 c. Walk-in at any Authorized Service Centers (appointment must be made before hand) 2. All repair requests must be done within 14 days of when the incident happened. 3. Once a repair request is filed, we will get your Samsung device repaired and deliver it back to you.
Estimated repair duration (pick up & delivery)— Metro Manila: 5 working days — Other areas: 8 working days
Additional service fees for repairs apply for Galaxy Z Fold6 and Galaxy Z Flip6. -
6. How can I track the status of my repair request?You can check status of your repair via the Samsung Care+ website (https://careplus.co/) or call the hotline +63 (2) 8-464-3434.
Otherwise, our Samsung Care+ service team will contact you via email, sms or phone call to:- Inform you that your repair request has been received.
- Confirm pick-up / self-delivery location of your damaged phone.
- Inform you when your phone has been repaired.
- Inform when your phone will be delivered to you or picked up from one of our service centers.
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7. When will my Samsung Care+ service plan expire?Your Samsung Care+ repair plan will expire at the end of the service coverage term that you have chosen; either 6 months, 12 months, or 24 months from the date of purchase or when you have exhausted the repair limit.
Repair Limit: 6 Months Service Plan
When the cost of repair has already reached your plan's coverage value (equivalent to your device's purchase price) or when (1) replacement device has been issued to you, whichever comes first.
Repair Limit: 12 Months Service Plan
When the cost of repair has already reached your plan's coverage value (equivalent to your device's purchase price) or when (1) replacement device has been issued to you, whichever comes first.
Repair Limit: 24 Months Service Plan
When the cost of repair has already reached your plan's coverage value (equivalent to 2x of your device's purchase price) or when replacement device has been issued to you (up to 2 replacement devices can be issued), whichever comes first.
Samsung will terminate your service plan if:- We detect fraud or attempted fraud.
- Your device's IMEI number has been tampered with.
- Your phone has been repaired by a 3rd party service center (not by a Samsung Authorized Service Center).
For the new Samsung Galaxy Z Fold6 and Galaxy Z Flip6
Your Samsung Care+ repair plan will expire at the end of the service coverage term that you have chosen; either 6 months, 12 months, or 24 months from the date of purchase.
Samsung will terminate your service plan if:- We detect fraud or attempted fraud.
- Your device's IMEI number has been tampered with.
- Your phone has been repaired by a 3rd party service center (not by a Samsung Authorized Service Center).
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8. I recently purchased a Samsung device other than the mentioned participating models. Can I purchase Samsung Care+ for my new device?No. Samsung Care+ will not be available for other Samsung Galaxy devices apart from the eligible devices mentioned.
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9. I am interested to purchase Samsung Care+ but my place of purchase does not offer this. Can I purchase Samsung Care+ for my device from stores that offer this product?Yes. You may purchase Samsung Care+ from select Samsung Authorized Stores within a 30-day purchase window or within 30-days upon your device activation.
Please note that your device must meet certain requirements to be eligible for Samsung Care+. This must be in good condition upon assessment by store personnel and must be purchased locally from authorized Samsung partners and/or dealers. -
10. Can I choose to terminate my Samsung Care+ plan or get a refund if I was not able to request for repair claims during my coverage duration?No. You may choose not to utilize any services offered under Samsung Care+; no refund will be provided.
