Transfer your chat history from

Information about products not manufactured by Samsung, or independent websites not controlled or tested by Samsung, is provided without recommendation or endorsement. Samsung assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Samsung makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

Google, Android and other Google marks are trademarks or registered trademarks of Google Inc.

iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

Wi-Fi® is a registered trademark or trademark of Wi-Fi Alliance.

The WhatsApp name and logos are trademarks of WhatsApp.

All other company, product and service names, trademarks, registered trademarks and service marks are the property of their respective owners. Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Samsung assumes no responsibility with regard to the performance or use of these products.

Wired transfer require at least Android™ 4.3, iOS 5, or Windows Mobile OS 8.1, or OS 10 on your old device. Devices with an older OS must use wireless transfer options. Data and content available for transfer may vary by OS.

Samsung Galaxy Z Fold3 5G, Galaxy Z Flip3 5G and Galaxy S21 Series 5G are 5G-capable and can be used to access 5G network in Singapore. SIM card upgrade and/or software update may be required. Data subscription fees apply.

All specifications and descriptions provided herein may be different from the actual specifications and descriptions for the product. Samsung reserves the right to make changes to this document and the product described herein, at any time, without obligation on Samsung to provide notification of such change. All functionality, features, specifications, GUI and other product information provided in this document including, but not limited to, the benefits, design, pricing, components, performance, availability, and capabilities of the product are subject to change without notice or obligation. The contents within the screen are simulated images and are for demonstration purposes only.

Actual time taken for transfer may vary and depends on size of files.

Samsung does not warrant that the transfer steps described in this document will work without disruption or will always be available to you.

Samsung respects third party intellectual property rights, and requests that you abide by all applicable laws and regulations by not transferring files in violation thereof. Samsung will not be responsible in such circumstances.

PLEASE SECURE AND BACKUP ALL YOUR DATA AND MATERIAL BEFORE PROCEEDING. Your use of the Smart Switch software/ Smart Switch Service (the "Service") provided is at your own risk. Samsung makes no guarantees or promises regarding the correctness nor accuracy of the Service and/or any information provided. The Service is provided "AS IS" WITHOUT WARRANTY OR LIABILITY OF ANY KIND. To the extent permissible by applicable law, Samsung shall not be liable to you or any business connected with you, whether in contract, tort (including negligence) or otherwise for any losses which are related to you or your business, including without limitation, loss, damage, destruction, alteration of data or information (or failure to maintain confidentiality of data or material), loss of profits, loss of revenue or business interruption, or any and all other losses whether or not reasonably foreseeable by Samsung. You undertake to use the Service as a careful and diligent user and you shall not use the Service in a manner which is contrary to any applicable laws and regulations. In particular, you are not allowed to use the Service and/or any information provided to violate third party rights/ intellectual property rights. You further agree not to for any reason, violate, circumvent, reverse-engineer, decompile, disassemble, or otherwise tamper with any security or digital rights management technology related to or embedded in your device or any content in that device.

Google, Android and other Google marks are trademarks or registered trademarks of Google Inc. Wi-Fi® is a registered trademark or trademark of Wi-Fi Alliance. All other company, product and service names, trademarks, registered trademarks and service marks are the property of their respective owners. Images are simulated and for illustration purposes only. © 2020 Samsung Electronics Co. Ltd.

NOTE: If you need additional help, please visit our Customer Support Page.