SM-T815Y
SM-T815YSolutions & Tips
-
Network & WiFi
Connecting devices using Wi-Fi Direct
FAQ for Samsung Mobile Device. Find more about 'Connecting devices using Wi-Fi Direct' with Samsung Support.
-
Bluetooth
What is an OTG cable and what is it used for?
FAQ for Samsung Mobile Device. Find more about 'What is an OTG cable and what is it used for?' with Samsung Support.
-
Application
How do I sync my Google account on my mobile device?
FAQ for Samsung Mobile Device. Find more about 'How do I sync my Google account on my mobile device?' with Samsung Support.
-
How to use
SideSync 3.0 – What do all the icons represent
FAQ for Samsung Mobile Device. Find more about 'SideSync 3.0 – What do all the icons represent' with Samsung Support.
-
How to use
Where can I find the serial number of my Smart Phone or Tablet?
FAQ for Samsung Mobile Device. Find more about 'Where can I find the serial number of my Smart Phone or Tablet?' with Samsung Support.
-
Application
What is the Smart Tutor?
FAQ for Samsung Mobile Device. Find more about 'What is the Smart Tutor?' with Samsung Support.
-
How to use
Samsung Galaxy Note 10.1: Get to know my Tablet
FAQ for Samsung Mobile Device. Find more about 'Samsung Galaxy Note 10.1: Get to know my Tablet' with Samsung Support.
-
How to use
What is the notification panel on Samsung Tab and how do I use it?
FAQ for Samsung Mobile Device. Find more about 'Notification Panel of my Galaxy Note tab' with Samsung Support.
-
Setting
Galaxy Tab 10.1 2015/16: Language and Input settings guide
FAQ for Samsung Mobile Device. Find more about 'Galaxy Note 10.1: Language and Input settings guide' with Samsung Support.
-
Setting
How to find phones model number, serial number or IMEI number
FAQ for Samsung Mobile Device. Find more about How to find phones model number, serial number or IMEI number with Samsung Support.
-
How to use
Troubleshooting a problem when using Smart View
FAQ for Samsung television. Find more about 'Troubleshooting a problem when using Smart View' with Samsung Support.
-
How to use
What to do if the battery of my new phone seems to be draining faster?
FAQ for Samsung mobile devices. Find more about 'What to do if the battery of my new phone seems to be draining faster?' with Samsung Support.
-
How to use
How to fix Bluetooth connection problems with your phone or tablet?
FAQ for Samsung mobile device. Find more about 'How to fix Bluetooth connection problems with your phone or tablet' with Samsung Support.
-
How to use
How to use a second screen on your Tablet
FAQ for Mobile & Devices. Find more about How to use a second screen on your Tablet with Samsung Support.
-
How to use
Safety precautions when using a Galaxy device
FAQ for Mobile Devices. Find more about Safety precautions when using a Galaxy device with Samsung Support.
-
How to use
How to change the language settings of each app in your Galaxy device
FAQ for Mobile Devices. Find more about How to change the language settings of each app in your Galaxy device with Samsung Support.
-
Network & WiFi
Network carriers that support 5G for Samsung Galaxy devices
With the power of 5G, enjoy lightning-fast speeds, reduced latency, and seamless connectivity. Discover if your area is covered by a 5G network.
-
How to use
Use two hands with your Samsung Galaxy devices for maximum productivity
Using two hands to navigate your Galaxy devices will increase your productivity throughout the day.
-
How to use
Navigate your Galaxy phone and Galaxy tablet using Multi control
Multi control lets you connect your Galaxy tablet to your Galaxy phone for convenient multitasking capabilities!
-
Software Upgrade
Simplified app names in Galaxy One UI 6
Discover the streamlined experience of Samsung Galaxy One UI 6.0, where app names are simplified for enhanced usability. Explore Samsung's latest user interface updates, making your Android device even more user-friendly.
-
How to use
Protect your Galaxy device with the Auto Blocker feature
A guide to discover effective strategies to safeguard your Samsung device with Auto Blocker. Learn how to prevent installing unauthorised apps, secure your device against malicious activity and enhance privacy and security.
-
Hardware
Third-party products causing paint to peel off Galaxy devices
Use this guide to discover how third-party products can cause cosmetic damage to your Samsung Galaxy device.
-
Galaxy Apps
Use the Samsung Find app to share your location with your friends, child, family, and other contacts
Learn how to use the Samsung Find app to share your location with friends, family, and other contacts.
-
Galaxy Apps
Use the Samsung Find app to locate a lost device
Learn how to use the Samsung Find app to locate lost devices and track Samsung SmartTags.
-
Galaxy Apps
Features of the Samsung Find app
Discover the various features of the Samsung Find app.
-
How to use
How to set Generative wallpaper on Galaxy devices
Learn how to use generative wallpaper on the Galaxy S24.
-
Multimedia
How to use Quick Share to share a file between phones
Learn how to use the Quick Share feature on your Galaxy S24.
-
Lock
Unlock Your Samsung Galaxy with a previous screen lock method
Discover how to unlock your Galaxy device with a previous screen lock method when you’ve forgotten your current PIN, password, or pattern.
-
Software Upgrade
How to update your Samsung Galaxy phone or tablet
Learn how to keep your Galaxy phone or tablet up-to-date.
-
Setting
About the updated Edge Panel and accessing the Smart select feature
Discover how the redesigned Edge Panel has made accessing the Smart select feature more convenient.
-
Audio
Sounds, vibrations, and notifications on your Samsung Galaxy devices
Personalise sounds, vibrations, and notification settings on your Samsung Galaxy devices to enhance your user experience.
-
Battery
How to set the display of charging information on your Samsung Galaxy device
Learn how to customise the display of charging notifications.
-
Power
What to do if your Samsung Galaxy device turns off unexpectedly
If your Galaxy device turns off suddenly, this guide offers troubleshooting steps to identify the cause and solutions to ensure that it stays powered on when you need it.
-
Power
How to use the Wireless power sharing feature on your Galaxy Device
Learn how to use the Wireless power sharing feature to charge your Galaxy phone and other devices.
-
Power
How to fix unexpected shutdowns on the Samsung Galaxy Tab
This guide provides steps to help you identify and troubleshoot issues when your Galaxy Tab unexpectedly shuts down, ensuring it stays powered on when you need it most.
-
Power
What to do if your Samsung Galaxy Tab is not charging
Learn how to fix common charging issues like a faulty charging port, damaged cables, or slow charging. Follow these troubleshooting tips to resolve Galaxy Tab charging problems.
-
How to use
What to do if your Samsung Galaxy device is not responding to S Pen Air actions
Learn how to troubleshoot your Galaxy device if S Pen air actions are not responding.
-
How to use
How to clean your Samsung Galaxy device
Considering how dirt and germs accumulate on the devices we use every day, it is wise to learn how to clean your Samsung Galaxy device.
-
Hardware
Solid foreign object and water resistance rating (IP ratings) guide
Discover the features and meanings behind Ingress Protection (IP) ratings, which indicate a product's resistance to dust and water, helping you make informed decisions.
-
Bluetooth
Walkaround of Galaxy Tab 2
Explore useful information about your Mobile, TV & AV, Home Appliance and other Samsung products or apps/solutions with the Support page at Samsung New Zealand!
Manuals & Downloads
-
User Manual
- ver 1.8.1
- 11.13 MB
- 21 June 2017
ENGLISH, SIMPLIFIED CHINESE(S.E Asia), ARABIC, PERSIAN, INDONESIAN, THAI, VIETNAMESE -
User Manual (Nougat)
- ver 1.0
- 7.27 MB
- 14 April 2017
SIMPLIFIED CHINESE(S.E Asia) -
User Manual (Nougat)
- ver 1.0
- 7.02 MB
- 12 April 2017
ENGLISH -
User Manual (Lollipop)
- ver 1.1
- 6.57 MB
- 08 December 2015
ENGLISH -
User Manual (Lollipop)
- ver 1.0
- 7.47 MB
- 08 December 2015
SIMPLIFIED CHINESE(S.E Asia) -
User Manual (Marshmallow)
- ver 1.0
- 7.17 MB
- 06 April 2017
ENGLISH -
User Manual (Marshmallow)
- ver 1.0
- 6.67 MB
- 06 April 2017
SIMPLIFIED CHINESE(S.E Asia)
Samsung Online Store
![]()
![]()
Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
Samsung Members
![]()
![]()
Set up, manage and optimise your device with the all-in-one app that offers customer care access as well as special privileges and promotional updates.
Mobile Phone & Tablet Repair
![]()
![]()
Book a repair for your screen damaged mobile and send via courier