My account has been temporarily / permanently locked. What can I do?

My account has been temporarily locked
Your Samsung account will be temporarily locked when you violate the Terms and Conditions of Purchase.

Samsung accounts that are temporarily locked will not be able to make purchases. At the same time, this account will not be able to receive incentives from Samsung's Special Sales Policies during the lockdown period. Therefore, please read the Terms and Conditions of Purchase carefully.

My account has been permanently locked
Your Samsung account will be permanently locked when you violate the Terms and Conditions of Purchase.

Samsung accounts that have been permanently locked will no longer be able to be used for making purchases. At the same time, this account will not be able to receive incentives from Samsung's Special Sales Policies. Therefore, please read the Terms and Conditions of Purchase carefully. For further assistance, please go to.

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