General delivery services, fees & coverage

The Samsung Online Store works with professional logistics partners to deliver your order directly. Small items such as mobile devices and accessories are shipped in parcel packages while large products such as washing machines and refrigerators are delivered to you by our delivery partners.

Delivery Estimates
The delivery timeframe includes shipment preparation and leadtime for delivery to the provided address.

- Small item delivery: Usually within 5 working days (except for pre-order period, holiday or out of stock situation)
- Big item delivery: Usually within 14 working days (except for pre-order period, holiday or out of stock situation). You will be contacted by our delivery partner to arrange a drop off time with you.

Shipping Cost
- Free standard delivery to your door within New Zealand

If the delivery of these items cannot proceed the delivery may be postponed or the item may be returned to Samsung New Zealand.

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