General delivery services, fees & coverage
The Samsung Online Store works with professional logistics partners to deliver your order directly. Small items such as mobile devices and accessories are shipped in parcel packages while large products such as washing machines and refrigerators are delivered to you by our delivery partners.
Delivery Estimates
The delivery timeframe includes shipment preparation and leadtime for delivery to the provided address.
- Small item delivery: Usually within 5 working days (except for pre-order period, holiday or out of stock situation)
- Big item delivery: Usually within 14 working days (except for pre-order period, holiday or out of stock situation). You will be contacted by our delivery partner to arrange a drop off time with you.
Next Day Delivery
If your order of a TV or home applicance product is placed before 2pm on a working day, and the delivery address you specify in your order is in an eligible Auckland postcode, then subject to stock availability at your location, we will take reasonable steps to offer you next working day delivery. If you are eligible for next working day delivery, you will receive a dispatch confirmation to the courier’s website for you to follow and select the available time for the next working day delivery. For more information please refer to our customer terms and conditions of sale.
Deliveries may be delayed due to a number of reasons including, but not limited to; our inventory status, logistics partner circumstances, natural disasters, global pandemics or other unforeseen situations.
Shipping Cost
- Free standard delivery to your door within New Zealand
If the delivery of these items cannot proceed the delivery may be postponed or the item may be returned to Samsung New Zealand.