What to do when a Samsung Galaxy Watch app crashes, freezes, or won’t respond
If an app on your Samsung Galaxy Watch crashes, freezes, or won’t respond, the steps provided below can effectively resolve the issue. Follow the instructions to ensure your watch functions properly again.
Galaxy Watch software updates help remove potential software issues that may have been causing your apps to malfunction.
* Make sure your watch is already charged before restarting it.
* Connect your watch to Wi-Fi or to your phone using Bluetooth before proceeding.
Step 1. Press and hold both buttons on your Galaxy Watch until the screen displays the Samsung logo.
Step 2. When the reboot is complete, swipe up and open Settings > Tap Software update.
Step 3. Tap Download and install.
* Turn on Auto update to automatically install future Galaxy Watch updates.
* The watch will notify you if it is up to date.
Apps can be removed from your Galaxy Watch by accessing the Galaxy Wearable app on the phone connected to your watch, or you can use your watch directly.
Use the connected phone to uninstall apps
* Before starting, make sure your phone and Galaxy Watch are connected.
Step 1. Open the Galaxy Wearable app on your phone > Tap Watch Settings.
Step 2. Select Apps > Tap the app you wish to uninstall.
Step 3. Tap the Uninstall icon > Select Uninstall in the pop up window.
* If you do not see the uninstall icon, the app cannot be removed.
Use your Samsung Galaxy Watch to uninstall apps
Step 1. From the home screen, swipe up > Locate the icon of the app you wish to uninstall> Touch and hold the icon of the app you wish to uninstall > Tap Uninstall on the pop-up window.
* Some apps cannot be deleted.
Step 2. Tap OK.
A factory reset may be necessary if your Galaxy Watch is not responding. Make sure to back up your data using the Galaxy Wearable app before performing a reset so the data can be reloaded to your watch after the reset is complete. Samsung is not responsible for any lost data.
Step 1. From your Galaxy Watch’s home screen, swipe up and open Settings > Select General.
Step 2. Select Reset.
Step 3. Review on screen information > Tap Reset.
* Once the factory reset is complete, you will need to reconnect your Galaxy Watch to your phone, which will then automatically reload your watch’s data if you backed it up before the reset.
* Perform a reset to restore your watch to its default settings. Make sure to back up your data using the Galaxy Wearable app before doing so. After the reset, all settings and states will revert to their initial configurations.
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