Certified care by Samsung technicians
Samsung Care+ is provided by Samsung authorized technicians who are trained to repair Samsung Galaxy devices.
RM10,000* Touch 'n Go
eWallet credits up for grabs!
Term and condition apply.
Valid until 30 June 2024
AWESOMELY worry-free
Enjoy 2 years¹ warranty when you purchase selected Galaxy A Series devices²
- • ¹Coverage includes 1 year manufacturing warranty + 1 year extended warranty by Samsung Care+ worth up to RM129.
- • ²Galaxy A series devices including A14, A14 5G, A34 5G, A54 5G, A24, A05, A05s, A15, A15 5G, A25 5G, A55 5G, M14 5G and M54 5G.
- • *All images simulated are for illustrative purpose.
- • Limited to 1,000 units of RM10 Touch’ n Go eWallet credits. Every 5th participant with the correct answer wins. Eligible for customers who purchased Samsung Care+ package within 30 days of device activation only. Not applicable for consumers who purchase device insurance only. Terms and conditions apply. While stocks last.
Life happens but Samsung Care+ has you covered
Enjoy peace of mind with Samsung Care+, a comprehensive one-stop device protection with extensive support services for your Galaxy device. You’ll stay worry-free beyond the standard warranty, with device insurance for accidental damage and extended warranty for your Galaxy device, plus support services for all Samsung devices in your home for up to 2 years. Whatever happens, our Galaxy technicians will work to help get you back on track.
Here's what's covered
Device support services
Free pick up & delivery
We pick up your damaged device to repair and deliver back to you
Repair concierge services
Express doorstep delivery service for your smart devices and home appliances
Technical support
24/7 access to smartphone diagnostic, troubleshooting support and user guides
Protective film replacement
Free protective film replacement redeemable along with repair concierge service.
+
Device insurance
Accidental damage
Covers accidental physical damage
Water damage
Covers accidental damage caused by water or other liquids
Cracked screen
Replaces your cracked screen
Device replacement
Replaces your device when it cannot be repaired
Extended warranty
Covers mechanical and electrical defects during the second year
Plans and fees
Smartphone
|
Smartphone model |
Accidental & liquid damage with device support service package |
Accidental & liquid damage and extended warranty with device support service package |
Excess fees |
||
|---|---|---|---|---|---|
|
1 year |
2 years |
Repair |
Replace |
||
| A04, A04s, A05, A05s, A14 LTE, A14 5G, A15 LTE, A15 5G, M14 |
RM 79 |
RM 99 |
RM 49 |
||
| A24 5G, A25 5G, A34 5G, A35 5G, M34 |
RM 129 |
RM 149 |
RM 79 |
||
| A54 5G, A55 5G, M54, S23 FE |
RM 249 |
RM 259 |
RM 119 |
||
| S23 5G, S23+ 5G, S23 Ultra 5G, S24 5G, S24+ 5G, S24 Ultra 5G |
RM 369 |
RM 409 |
RM 249 |
||
| Z Flip 4, Z Flip 5 |
RM 729 |
RM 759 |
RM 329 |
||
| Z Fold 4, Z Fold 5 |
RM 829 |
RM 919 |
RM 499 |
||
Tablet
|
Tablet Model |
Accidental & liquid damage with device support service package |
Accidental & liquid damage and extended warranty with device support service package |
Excess fees |
||
|---|---|---|---|---|---|
|
1 year |
2 years |
Repair |
Replace |
||
| Tab A7, Tab A7 Lite, Tab A9 |
RM 79 |
RM 99 |
RM 49 |
||
| Tab S6 Lite, Tab A8, Tab A9+ |
RM 129 |
RM 149 |
RM 79 |
||
| Tab S9 FE |
RM 249 |
RM 259 |
RM 119 |
||
| Tab S9 |
RM 369 |
RM 409 |
RM 249 |
||
Smartwatch
|
Smartwatch Model |
Accidental & liquid damage with device support service package |
Accidental & liquid damage and extended warranty with device support service package |
Excess fees |
||
|---|---|---|---|---|---|
|
1 year |
2 years |
Repair |
Replace |
||
| RRP: RM800-RM1,200 |
RM 99 |
RM 109 |
RM 49 |
RM 99 |
|
| RRP: RM1,201-RM1,600 |
RM 119 |
RM 139 |
RM 69 |
RM 139 |
|
| RRP: RM1,601-RM2,200 |
RM 149 |
RM 169 |
RM 99 |
RM 199 |
|
Notes: Samsung Care+ prices are subject to change without prior notice. All prices indicated are subjected to SST. Device insurance is underwritten and provided by Tune Insurance Malaysia Berhad (TIMB). Customer may also choose to purchase a standalone device insurance product only. Find out more at any Samsung Experience Store near you. Device replacement will be provided in the case where the damage cannot be repaired, subject to TIMB approval. For more information, contact Samsung Care+ Hotline 03 9078 4999.
How is Samsung Care+ compare to basic warranty?
|
Samsung Care+ |
Basic warranty |
|||
|---|---|---|---|---|
|
Accidental & liquid damage with device support service |
Accidental & liquid damage and extended warranty with device support service |
|||
|
Device insurance |
Accidental & liquid damage |
√ |
√ |
X |
|
Extended warranty* |
X |
√ |
X |
|
|
Device support service |
Pickup & delivery |
√ |
√ |
X |
|
Repair concierge service |
√ |
√ |
X |
|
|
Technical support |
√ |
√ |
X |
|
|
Protective film replacement |
√ |
√ |
X |
|
|
Samsung genuine parts |
√ |
√ |
√ |
|
|
Easy service request process |
√ |
√ |
√ |
|
|
Easy status check |
√ |
√ |
√ |
|
|
*Samsung Care+ extended warranty to commence upon expiry of the basic warranty. |
||||
How and where to buy
Getting covered is easy. You can buy Samsung Care+ with your new Galaxy device or within
30 days of your device activation. Just choose one of the online or offline options below.
1. Buy Samsung Care+ with your new purchase
From our samsung.com, select the Samsung Care+ plan for your new Galaxy and add it to your cart. Head to the checkout to buy your device and Samsung Care+ plan at the same time.
2. Add Samsung Care+ within 30 days of your purchase
Log in and input your IMEI number and select the Samsung Care+ plan for your device. Go to checkout to purchase your Samsung Care+ plan.
3. Visit Samsung Experience Store near you to buy Samsung Care+
A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Experience Store. Head to checkout to purchase your Samsung Care+ plan. Our sales expert will register your device through our retail portal.
How to claim your benefits
with Samsung Care+
A Samsung professional will help you find out your device status and purchase of Samsung Care+ at your nearest Samsung Authorized Service Center.
1
Accidents happen
Oops! You’ve dropped your phone on your way to work – and to your dismay, the screen seems to be shattered. What should you do?
2
We have you covered
If you are already a Samsung Care+ member, rest easy. We can restore your device quick and easy.
3
No hassle, no worries
Call Samsung Care+ Hotline 03 9078 4999 or visit your nearest Samsung Authorizes Service Centre within 14 days of occurrence or before Samsung Care+ plan expired, for authorized and convenient repair services provided by our trained professionals.
4
Relax
Have your device picked up and delivered to your doorstep for free.
Contact us here.
Tel. 03 9078 4999
Email. cs.my@careplus.co
Mon – Sun 9:00 – 18:00
(including public holiday)
Make a claim or check your plan, go to
https://my.careplus.co/
It’s easy to find your IMEI number
To submit a service request, you’ll need your 15-digit IMEI number ready. Here’s how to find it.
Method 1
Dial *#06# from your phone. Your IMEI number will appear on your screen.
Method 2
On your phone, go to Settings and then tap "About phone". Look for your IMEI number on the screen. Press and hold your finger on the IMEI number to copy it to your clipboard.
Method 3 (tablets only)
Your IMEI, serial number and model number may be printed on the back of your tablet.
Start here.
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Frequently Asked Questions
Answer to the most common questions about Samsung Care+
-
What is Samsung Care+ device group insurance and support package bundle?Samsung Care+ device group insurance and support package bundle is a comprehensive one-stop device protection for your insured Galaxy with support services provided, plus all your Samsung devices and appliances in your household for up to 2 years. You may choose one of the following:
• 1 Year accidental & liquid damage with device support package; or
• 2 Years accidental & liquid damage with device support package (selected models); or
• 2 Years accidental & liquid damage & 1 Year extended warranty with device support package.
This insurance is provided and underwritten by Tune Insurance Malaysia Berhad under group policy issued to Samsung Malaysia Electronics (SME) Sdn Bhd, assisted by Bolttech agent, Bolttech Device Protection Malaysia Sdn Bhd. -
What are the benefits of Samsung Care+?Samsung Care+ benefits include:
• Repairs for accidental and liquid damage while extended warranty covers inherent mechanical and electrical defects after manufacturer’s warranty expires.
• Device replacement in the case your broken device cannot be repaired.
• Repair concierge service for all Samsung smart devices in your home
• Free onsite pick-up and delivery for your damaged device. -
What is the difference between Samsung Care+ and Samsung Manufacturer’s Warranty?Samsung Care+ provides device insurance for accidental/liquid damage and extended warranty for your insured Galaxy plus support services for all Samsung devices in your home for up to 2 years. The extended warranty insurance is an extension of Samsung Manufacturer’s Warranty which is only available for the 2 year plan. Samsung manufacturer's warranty covers inherent mechanical and electrical defects only.
-
How do I purchase Samsung Care+?Getting covered is easy. You can buy Samsung Care+ upon purchasing your new Galaxy or within 30 days of your new Galaxy's activation. Just choose to buy it from:
• Samsung Care+ Online Portal if you have purchased your new Galaxy. [Buy Now]
• Samsung eStore, add your preferred Galaxy to cart and check out with Samsung Care+ at the same time. [Buy Now]
• Visit the nearest stores (Samsung Experience Store, Samsung Authorized Retailers, Urban Republic). Our sales expert will register Samsung Care+ for your new Galaxy through our retail portal upon payment made.
• For Galaxy with One UI 6.1 and above, simply navigate to About Phone under Phone Settings, select Samsung Care+ and you'll be redirected to Samsung Care+ Online Portal. Alternatively, you may click on the Suggestion section. -
Where can I check my Samsung Care+ coverage?To learn more about your device protection coverage and scope of support services, you may refer to the certificate of insurance and terms of service in your confirmation of cover, sent to your registered email upon registration.
Alternatively, you may check your coverage period via:
• Phone Settings > About Phone > Samsung Care+
• Samsung Members App > Support > Samsung Care+
For assistance, please email our customer service at cs.my@careplus.co or call 03 9078 4999. -
How do I make a Samsung Care+ claim?You can visit https://my.careplus.co or call 03 9078 4999.
• You can choose to have it picked up from your location or go to any Samsung Authorized Service Center to deliver your Galaxy.
• We will get your Galaxy repaired through our nationwide network of Samsung Authorized Service Center. -
How do I track the status of my claim?You can call 03 9078 4999 to track the status of your request. Otherwise, our Samsung Care+ service team will contact you via email, sms or phone call to keep you updated on the progress from time to time.
-
When will my Samsung Care+ expire?Your Samsung Care+ will expire at the end of the plan terms that you have chosen, either 1 year or 2 years from the date of purchase.
The Samsung Care+ will be terminated if:
• Your insured phone’s IMEI number has been removed or altered.
• Your insured phone has been repaired by a service center that is not a Samsung’s Authorized Service Center.
• You have exhausted the maximum claim limit available. -
What is not covered by Samsung Care+?We advise you to read the full terms and conditions before purchasing. Some of the key exclusions to our coverage are :
• Wear-and-tear from daily use
• Replacement / support for any data stored in the device
• Damage arising from unauthorized software / virus and software faults
• Failure of device to operate due to network infrastructure or subscription service issues