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One-click registration is available for unregistered products. If your product isn’t listed, please proceed with Manual Product Registration.
Unregistered products
Why should I register my products?
Repair Support
User Manuals and Product Tips
Check your warranty
Recommended products just for you
Upgrade to the most epic Galaxy today
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Troubleshoot the issue
Enter post code
Please enter your post code for your current location.
Fields marked with an asterisk * are required.
Please enter a postcode
Select support option
Contact Support
eMail
Need help with our products? Just fill out the form and we’ll get back to you as soon as possible.
Callback Request
Leave your contact detail and issue and our Customer Care team will call you back.
App inquiry
Ask your question about Apps & Services and we will give you a detailed answer.
Live Chat
Get support from Samsung Experts with chatting service.
Sorry to inform you that there are no options available 'Contact' support in the given location.
Repair Support
Walk in Appointment
Visit a Samsung Authorised service centre for quick and easy repair for your device.
Smart Repair Service
Do you prefer that we collect your device at your home or leave it at a point of convenience?
Smart Repair allows you to get your Galaxy device back as new quickly and easily.
Pickup Repair Service
You can request for Pickup Repair Service. Our Call center will contact you for it.
Bring it in
Visit a Samsung Authorized Service Centre for quick and easy repair for your device. * Some locations may offer the option to schedule an appointment
D2D Pick up Appointment
Pick up service from your home or work place. Our service team will contact you to confirm the pick up and delivery arrangement.
Visit Service
We would like to provide you with Visit Service for TVs, Refrigerators, and Washing Machines. Samsung Engineers will contact you the next day of repair request for confirming visit date.
Technical Repair Visit
You can request for Technical Repair Visit. Our Call center will contact you for it.
Van Service
repair mobile devices in Samsung Van
Smart Locker Service
Store repair mobile devices in Samsung box
Sorry to inform you that there are no options available 'Repair' support in the given location.
Sorry, some services are currently unavailable as your request is being processed. They will be reactivated once the process is complete.
Callback request
Please enter your contact details and our Customer Care team will call you back within the next 24-48 hours.
Fields marked with an asterisk * are required.
Register purchase receipt
For accurate warranty period, please submit a warranty dispute for review.
Please upload a copy of your purchase receipt (tax invoice) in PDF or image format (only .jpg and .png are accepted). Maximum file size allowed is 5MB.
Please check the Receipt File.
Please select a purchase date
This is not a mandatory step. You can skip this step if you don’t have a receipt and proceed on to the next step.
Walk in Appointment
Make an appointment at your nearest Samsung Store and drop off your device.
Please select a date
Select an available date and enter your location to receive product services.
Contact us
Ask your question in 1 on 1 Inquiry and we will give you a detailed answer.
Your walk-in service request successfully scheduled.
*To ensure the safety of your personal information, please remember to activate the maintenance mode before sending your phone in for repair. When maintenance mode is enabled, access to customer data within the device is restricted.
Ticket Number
Contact Information
My Support Request
We will send a confirmation email shortly.
If you have any questions or concerns, please call our customer care and refer to the ticket number above. Call Us : 1-800-22-8899(Mobile Devices), 1-800-88-9999(Home Appliances)
Is it possible to register all products without any restriction?
Only Samsung products are eligible for registration. Storage devices(SSD etc.), accessories, and components that constitute the product cannot be registered even if they are Samsung products.
Why does my serial number, IMEI, or Model code appear to be invalid?
1) Characters Please pay close attention. The letter ‘O’ may resemble the number 0, and the letter ‘S’ may resemble the number 5.
2) Serial number location Please enter the serial number located on the product itself, not the one on the package.
How can I use a QR code to register?
Scan the QR code using the camera app on your Samsung device and follow the prompted instructions for registration. This feature is only supported on Samsung home appliances and non-smart B2C monitors. Make sure not to confuse the QR code for SmartThings.
Are you still encountering difficulties with product registration?
Using a VPN can cause connection issues. We recommend not using a VPN while registering.
*Register on the SmartThings or Samsung Members App. See
FAQs
for details.
Enter your Serial Number/IMEI
Please check digits and make sure there are no missing codes - IMEI / Product Serial Number : 15 digits - Mobile/Tablet/Wearable Device SN : 11 digits
Please enter the 11 or 15- digit number.
This product is already registered. Make sure you entered the right serial number or IMEI.
Type
Subtype
Category
Why does my serial number, IMEI, or Model code appear to be invalid?
1) Characters Please pay close attention. The letter ‘O’ may resemble the number 0, and the letter ‘S’ may resemble the number 5.
2) Serial number location Please enter the serial number located on the product itself, not the one on the package.
Is it possible to register all products without any restriction?
Only Samsung products are eligible for registration. Storage devices(SSD etc.), accessories, and components that constitute the product cannot be registered even if they are Samsung products.
How can I find the IMEI/Serial number for my product?
We have provided "How to find Serial Number or IMEI" information at the S/N or IMEI input stage.
*Register on the SmartThings or Samsung Members App. See
FAQs
for details.
Product registration is almost complete!
You've entered a valid S/N or IMEI. Now select the model of your product.
