Your item may be damaged during shipping due to several reasons including natural disasters.

In case an item is damaged during shipping, we will immediately start the return process and make sure you receive a refund or exchange after damage's root cause is inspected and confirmed by our logistics partner.

If you have received a damaged item, please contact our Customer Center (☎+962-6-577-444) or reach us via WhatsApp (☎+962-79-777-7421) and we will help you with the return process