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Service

Samsung
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Mobile devices

Select+ Services for
Mobile Devices

For your Fold 5, Flip 5, Tab S9 Ultra, S24 Ultra devices*.

Because you are an exclusive customer, Samsung has created for you a package of services that you can use for free whenever you need them*.

Motoboy delivery for repair Motoboy delivery for repair
We will use electric scooters to deliver your equipment to your home once it is ready for free. We deliver your repaired equipment to your home.
Entrega a domicilio Entrega a domicilio
Loan unit Loan unit
In the event that a repair service takes more than 24 hours, a temporary device will be provided. To provide a temporary device for prolonged services.
Loan unit Loan unit
Extension of probationary period Extension of probationary period
In case the product is defective at the factory, you have a 30-day trial period. 30 days trial if the product is defective.
Extension of probationary period Extension of probationary period

Service Policies

  • Home delivery

    We want to make your life easier, so if you need to take your phone or tablet to any of our workshops, we offer home delivery service, just let us know where you want to receive it and that's it!*

  • To keep you in touch at all times, we make it easy for you to borrow a computer while yours is in our expert hands, so you can stay in touch with the ones you care about most.
    - Los equipos que se pondrán a disposición de los clientes en el servicio de Préstamo serán: Samsung Galaxy Z Flip 4 y/o Samsung Galaxy S23 (Serie S23 según disponibilidad de productos)
    - El servicio de préstamo de teléfonos celulares se pondrá a disposición de clientes cuyo procedimiento de reparación (de su equipo) tome un tiempo mayor a 24Hrs.

  • We extended to 30 days our policy of immediate exchange in case of factory defect, so that you feel more relaxed and supported in the purchase of your mobile device.
  • * Certain conditions apply, please review program terms and conditions. Terms and conditions click on the link below.
    Terms and Conditions English
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Contact Info

WhatsApp - 24/7
WhatsApp WhatsApp

Help you is now easier through our official WhatsApp channel.

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Attention 24 hours a day
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LiveChat - 24/7
LiveChat LiveChat

Attention with our expert staff in Samsung products.

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Online

There are a number of a different ways of contacting us via Live Chat, Email and more
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Call

Speak to one of our dedicated team of experts
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Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.
Find a support center
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