GT-I9301I

FAQ for Samsung mobile devices. Find more about How to sync your contacts on a Galaxy phone to your Google account and view the synced contacts with Samsung Support

Samsung Apps How to transfer and backup data using Smart Switch on a Galaxy phone

FAQ for Samsung mobile devices. Find more about How to transfer and backup data using Smart Switch on a Galaxy phone with Samsung Support

Hardware Do you hear a small noise from inside of the device when shaking your Galaxy phone?

FAQ for Samsung mobile devices. Find more about Do you hear a small noise from inside of the device when shaking your Galaxy phone? with Samsung Support

Others How to troubleshoot the microphone of your Galaxy phone when it does not recognize a voice well

FAQ for Samsung mobile devices. Find more about How to troubleshoot the microphone of your Galaxy phone when it does not recognize a voice well with Samsung Support

Settings How to configure dark mode on your galaxy device?

FAQ for Samsung mobile devices . Find more about 'How to configure dark mode on your galaxy device?' with Samsung Support.

Settings How to activate auto optimization on your galaxy device?

FAQ for Samsung mobile devices . Find more about 'How to activate auto optimization on your galaxy device?,' with Samsung Support.

Settings How to resize a photo in the Gallery app on your Galaxy phone

FAQ for Samsung mobile devices. Find more about How to resize a photo in the Gallery app on your Galaxy phone with Samsung Support

Settings How to disable the Dynamic Lock screen on your Galaxy phone

FAQ for Samsung mobile devices. Find more about How to disable the Dynamic Lock screen on your Galaxy phone with Samsung Support

Settings What do the different indicator icons mean on your Galaxy phone

FAQ for Samsung mobile devices. Find more about What do the different indicator icons mean on your Galaxy phone with Samsung Support

Settings What is Smart Lock feature and how do I set it on?

FAQ for Samsung mobile devices. Find more about What is Smart Lock feature and how do I set it on? with Samsung Support

Settings How to adjust the font size and style on your Galaxy phone

FAQ for Samsung mobile devices. Find more about How to adjust the font size and style on your Galaxy phone with Samsung Support

Settings How to troubleshoot when the Samsung phone display is unexpectedly grayscale

FAQ for Samsung mobile devices. Find more about How to troubleshoot when the Samsung phone display is unexpectedly grayscale with Samsung Support

Settings How to activate my location and change settings for location permissions

FAQ for Samsung mobile devices. Find more about How to activate my location and change settings for location permissions with Samsung Support

Settings How to clear the app cache and data on your Galaxy phone

FAQ for Samsung mobile devices. Find more about How to clear the app cache and data on your Galaxy phone with Samsung Support

Settings How to use and configure a Mobile Hotspot on your Galaxy phone

FAQ for Samsung mobile devices. Find more about How to use and configure a Mobile Hotspot on your Galaxy phone with Samsung Support

Settings How to perform a factory reset on your Galaxy phone

FAQ for Samsung mobile devices. Find more about How to perform a factory reset on your Galaxy phone with Samsung Support

Settings How to enable or disable Mobile data on your Galaxy phone

FAQ for Samsung mobile devices. Find more about How to enable or disable Mobile data on your Galaxy phone with Samsung Support

Settings How to create a GIF image from photos on your Galaxy phone

FAQ for Samsung mobile devices. Find more about How to create a GIF image from photos on your Galaxy phone with Samsung Support

Settings How to create or remove the Google account on your Galaxy phone

FAQ for Samsung mobile devices. Find more about How to create or remove the Google account on your Galaxy phone with Samsung Support

Settings The proximity sensor is not working properly

FAQ for Samsung Mobile. Find more about the proximity sensor is not working properly with Samsung Support.

Samsung Apps How to use Diagnostics in the Samsung Members app on your Galaxy device

FAQ for Mobile Devices. Find more about How to use Samsung Members Diagnostics with Samsung Support.

Settings Remove accounts from your Galaxy phone or tablet

FAQ for Samsung Mobile. Find more about remove accounts from your Galaxy phone or tablet with Samsung Support.

Settings How do I delete all of my personal information from my device?

FAQ for Samsung Mobile. Find more about how do i delete all of my personal information from my device with Samsung Support.

Call & Contacts What to do when your Galaxy device is unable to make or receive calls

FAQ for Samsung Mobile. Find more about what to do when your galaxy device is unable to make or receive calls with Samsung Support.

Audio What to do when there is no sound in my wired headphones

FAQ for Samsung Mobile. Find more about what to do when there is no sound in my wired headphones with Samsung Support.

Others My device is shattered and there is a crack on my screen

FAQ for Samsung Mobile. Find more about what to do if your device is shattered or there is a crack on your screen with Samsung Support.

Network & WiFi How to troubleshoot Mobile data issues

FAQ for Samsung Mobile. Find out more about how to troubleshoot Mobile data issues with Samsung Support.

Settings My device displays a water drop icon and will not charge

FAQ for Samsung Mobile. Find more about my device displays a water drop icon and will not charge with Samsung Support.

Others How to reboot a frozen Galaxy device

FAQ for Samsung Mobile. Find more about how to reboot a frozen Galaxy device with Samsung Support.

Backup & Restore How to troubleshoot when your device doesn't detect an SD card

FAQ for Samsung Mobile. Find out more about how to troubleshoot when your device doesn’t detect an SD card

Others What to do if your microphone or speaker is not working properly

FAQ for Mobile Devices. Find more about What to do if your microphone or speaker is not working properly with Samsung Support.

Others What are the features of the Samsung clock?

FAQ for Mobile & Devices. Find more about What are the features of the Samsung clock with Samsung Support.

Others Know what the green dot at the top of your screen means

FAQ for Mobile Devices. Find out Know what the green dot at the top of your screen means with Samsung Support.

Others How do I set up or log into my Samsung Account?

FAQ for Samsung mobile devices. Find more about How do I set up or log into my Samsung Account? with Samsung Support

Others How do I customize the watch face on my Galaxy Watch?

FAQ for Mobile Devices. Find more about How do I customize the watch face on my Galaxy Watch with Samsung Support.

Others What is Power saving mode on my Galaxy phone?

FAQ for Mobile Devices. Find more about What is Power saving mode on my Galaxy phone with Samsung Support.

Others How to use Samsung Members Diagnostics

FAQ for Mobile Devices. Find more about How to use Samsung Members Diagnostics with Samsung Support.

Others How can I see the navigation bar on my Galaxy device?

FAQ for Mobile Devices. Find more about How can I see the navigation bar on my Galaxy device with Samsung Support.

Others How to automatically refresh the Samsung Galaxy weather widget through movement

FAQ for Mobile Devices. Find more about How to automatically refresh the Samsung Galaxy weather widget through movement with Samsung Support.

Others How to use your galaxy camera to add and edit a watermark for your photos 

FAQ for Mobile Devices. Find more about How to use your Galaxy camera to add and edit a watermark for your photos with Samsung Support.

Others How to select and view only the albums you want to see in Galaxy gallery

FAQ for Mobile Devices. Find more about How to select and view only the albums you want to see in Galaxy gallery with Samsung Support.

Others How to change the language settings of each app in your Galaxy device

FAQ for Mobile Devices. Find more about How to change the language settings of each app in your Galaxy device with Samsung Support. 

Others How to transfer data from an iPhone or iPad to a new Galaxy device with Smart Switch

FAQ for Mobile Devices. Find more about How to transfer data from an iPhone or iPad to a new Galaxy deice with Smart Switch.

Others Galaxy eSIM and supported network carriers

FAQ for Mobile Devices. Find more about Galaxy eSIM and supported network carriers with Samsung Support.

Others Professional Photography with Galaxy Expert RAW app

FAQ for Mobile Devices. Find more about Professional Photography with Galaxy Expert RAW app with Samsung Support.

Settings How to add or remove buttons from Quick Setting panel

FAQ for Mobile Devices. Find more about How to add or remove buttons from Quick Setting panel with Samsung Support. 

Settings How to find and remove duplicate files on your Galaxy device

FAQ for Mobile Devices. Find more about How to find and remove duplicate files on your Galaxy device with Samsung Support. 

Others How to capture an image from a video frame

FAQ for Mobile Devices. Find more about How to capture an image from a video frame with Samsung Support. 

Others How to record your Galaxy phone screen

FAQ for Samsung mobile devices. Find out more about 'How to record your Galaxy phone screen?' with Samsung Support

Battery Curiosities about the battery of your Galaxy phone

FAQ for Samsung mobile devices. Find more about 'Curiosities about your Galaxy phone's battery' with Samsung Support

Others Measure your body composition with the Galaxy Watch series

You can measure your body composition using the BIA sensor on your Galaxy Watch.

Others Protect your Galaxy device with the Auto Blocker feature

A guide to discover effective strategies to safeguard your Samsung device with Auto Blocker. Learn how to prevent installing unauthorized apps, secure your device against malicious activity, and enhance privacy and security.

Samsung Apps Use the Samsung Find app to share your location with your friends, child, family, and other contacts

Learn how to use the Samsung Find app to share your location with friends, family, and other contacts.

Others How to set Generative wallpaper on Galaxy devices

Learn how to use generative wallpaper on the Galaxy S24.

Audio How to use hearing aids with Samsung Galaxy devices

Discover how to use your hearing aids with your Galaxy device as well as how to use your device’s hearing enhancements features.

Samsung Apps View your step count in Samsung Health

Learn to use Galaxy devices to track your step count in the Samsung Health app.

Settings About the updated Edge Panel and accessing the Smart select feature

Discover how the redesigned Edge Panel has made accessing the Smart select feature more convenient.

Battery How to set the display of charging information on your Samsung Galaxy device

Learn how to customize the display of charging notifications.

Audio Solutions for when your Galaxy phone won’t vibrate when receiving calls or notifications

Learn some troubleshooting solutions for when your Galaxy phone won’t vibrate when receiving calls or notifications.

Power How to use the Wireless power sharing feature on your Galaxy Device

Learn how to use the Wireless power sharing feature to charge your Galaxy phone and other devices.

Others How to fix the “No SIM Card Detected” error on Samsung Galaxy devices

Learn how to fix the 'No SIM Card Detected' error on your Galaxy phone with this guide to resolve SIM card issues.

Others How to backup and restore contacts on your Samsung Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to backup and restore contacts on your Samsung Galaxy smartphone with Samsung Support.

Others How to enable and disable app notifications on your Samsung Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to enable and disable app notifications on your Samsung Galaxy smartphone with Samsung Support.

Others How to force reboot your Samsung Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to force reboot your Samsung Galaxy smartphone with Samsung Support.

Others How to use the ‘call recording’ feature on your Samsung Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to use the ‘call recording’ feature on your Samsung Galaxy smartphone with Samsung Support.

Others How to set a custom ringtone for a contact on your Samsung Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to set a custom ringtone for a contact on your samsung galaxy smartphone with Samsung Support.

Others How to block and unblock contacts on your Samsung Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to block and unblock contacts on your Samsung Galaxy smartphone with Samsung Support.

Others How to check for and schedule software updates on your Samsung Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to check for and schedule software updates on your Samsung Galaxy smartphone with Samsung Support.

Others How to use the ‘Battery and device care’ feature of your Samsung Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to use the ‘Battery and device care’ feature of your Samsung Galaxy smartphone with Samsung Support.

Others How to import and export contacts on your Samsung Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to import and export contacts on your Samsung Galaxy smartphone with Samsung Support.

Others How to view, edit and save contacts on your Samsung Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to view, edit and save contacts on your Samsung Galaxy smartphone with Samsung Support.

Others How to enable/disable the ‘call waiting’ feature in your Samsung Smartphone

FAQ for Samsung Mobile. Find more about how to enable/disable the ‘call waiting’ feature in your Samsung Smartphone with Samsung Support.

Others How to ensure seamless performance of your Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to ensure seamless performance of your Galaxy smartphone with Samsung Support.

Others How to view call logs on your Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to view call logs on your Galaxy smartphone with Samsung Support.

Others How to check the battery percentage on your Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to check the battery percentage on your Galaxy smartphone with Samsung Support.

Others How to set a picture or video as the ‘call background’ on your Samsung Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to set a picture or video as the ‘call background’ on your Samsung Galaxy smartphone with Samsung Support.

Others How to use custom flash notifications on your Samsung smartphone

FAQ for Samsung Mobile. Find more about how to use custom flash notifications on your Samsung smartphone with Samsung Support.

Others How to use the ‘screen recording’ feature on your Samsung Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to use the ‘screen recording’ feature on your Samsung Galaxy smartphone with Samsung Support.

Others How to enable ‘Dolby Atmos’ sound on your Samsung Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to enable ‘Dolby Atmos’ sound on your Samsung Galaxy smartphone with Samsung Support.

Others How to update software

FAQ for Samsung Mobile. Find more about how to update software with Samsung Support.

Others How to ensure optimum charging

FAQ for Samsung Mobile. Find more about how to ensure optimum charging with Samsung Support.

Others How to optimize your smartphone’s performance and avoid heating

FAQ for Samsung Mobile. Find more about how to optimize your smartphone’s performance and avoid heating with Samsung Support.

Others How to optimize network connectivity

FAQ for Samsung Mobile. Find more about how to optimize network connectivity with Samsung Support.

Others How to optimize charging of your Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to optimize charging of your Galaxy smartphone with Samsung Support.

Others Get complete diagnostic support for your smartphone on the Samsung Members app

FAQ for Samsung Mobile. Find more about Get complete diagnostic support for your smartphone on the Samsung Members app with Samsung Support.

Others What is this Proximity Sensor on your Samsung smartphone

FAQ for Samsung Mobile. Find more about what is this Proximity Sensor on your Samsung smartphone with Samsung Support.

Others How to enable/disable the ‘call forwarding’ feature in your Samsung Galaxy Smartphone

FAQ for Samsung Mobile. Find more about how to enable/disable the ‘call forwarding’ feature in your Samsung Galaxy Smartphone with Samsung Support.

Settings All displayed color on screen are only black and white. Why is this?

FAQ for Samsung Mobiles. Find more about "All displayed color on screen are only black and white" with Samsung Support.

Camera After software updating, Shot suggestions is not displayed automatically as advertised?

FAQ for Samsung Mobiles. Find more about "After software updating, Shot suggestions is not displayed automatically as advertised?" with Samsung Support.

Settings My Galaxy S10 screen randomly wakes up inside pocket or bag

FAQ for Samsung Mobiles. Find more about "My Galaxy S10 screen randomly wakes up inside pocket or bag" with Samsung Support.

Camera When taking picture with the front camera, the light seems to be faded at the bottom.

FAQ for Samsung Mobiles. Find more about "When taking picture with the front camera, the light seems to be faded at the bottom." with Samsung Support.

Software Upgrade My fingerprint does not be recognized properly on my Galaxy S10+/S10 even though I did software upgrade

FAQ for Samsung Mobiles. Find more about "My fingerprint does not be recognized properly on my Galaxy S10+/S10 even though I did software upgrade ." with Samsung Support.

Camera When I using 3rd party application such as Snapchat, WhatsApp, or Instagram, I cannot adjust camera angle of view.

FAQ for Samsung Mobiles. Find more about "When I using 3rd party application such as Snapchat, WhatsApp, or Instagram, I cannot adjust camera angle of view." with Samsung Support.

Accessory & Bluetooth My Galaxy S10 cannot Bluetooth pair with BWM Mini car audio.

FAQ for Samsung Mobiles. Find more about "My Galaxy S10 cannot Bluetooth pair with BWM Mini car audio." with Samsung Support.

Samsung Apps When I enter Settings menu my Galaxy S10 responds slower than before

FAQ for Samsung Mobiles. Find more about "When I enter Settings menu my Galaxy S10 responds slower than before." with Samsung Support.

Software Upgrade My Galaxy S10 is intermittently disconnected from BMW car kit.

FAQ for Samsung Mobiles. Find more about "My Galaxy S10 is intermittently disconnected from BMW car kit." with Samsung Support.

Application Picture resolution taken built-in Instagram mode on camera is low and fixed.

FAQ for Samsung Mobiles. Find more about "Picture resolution taken built-in Instagram mode on camera is low and fixed." with Samsung Support.

Battery While using the Galaxy S10, battery drain was suddenly faster than before

FAQ for Samsung Mobiles. Find more about "While using the Galaxy S10, battery drain was suddenly faster than before." with Samsung Support.

Software Upgrade Screen dimming is continuously maintained even though I removed Galaxy S10 from my face during calls.

FAQ for Samsung Mobiles. Find more about "Screen dimming is continuously maintained even though I removed Galaxy S10 from my face during calls." with Samsung Support.

Camera When I try to take a picture using Panorama mode, preview screen is blur than other mode.

FAQ for Samsung Mobiles. Find more about "When I try to take a picture using Panorama mode, preview screen is blur than other mode." with Samsung Support.

Others When using face recognition around of front camera is shining for few seconds.

FAQ for Samsung Mobiles. Find more about "When using face recognition around of front camera is shining for few seconds." with Samsung Support.

I can see that Samsung Pay application was activated when I turn on the screen of my Galaxy S10/S10+

FAQ for Samsung Mobiles. Find more about "I can see that Samsung Pay application was activated when I turn on the screen of my Galaxy S10/S10+. " with Samsung Support.

Settings Is it impossible to read and write NFC tags in my Galaxy S10 series while using LED cover case?

FAQ for Samsung Mobiles. Find more about "Is it impossible to read and write NFC tags in my Galaxy S10 series while using LED cover case?" with Samsung Support.

Hardware While charging the galaxy s10 pop-up window about unplug charger

FAQ for Samsung Mobiles. Find more about "While charging the galaxy s10 pop-up window about unplug charger." with Samsung Support.

Samsung Apps I cannot measure Heart rate with my Galaxy S10e

FAQ for Samsung Mobiles. Find more about "I cannot measure Heart rate with my Galaxy S10e." with Samsung Support.

Software Upgrade After software upgrading my S10+/S10e device is intermittently frozen and unresponsive

FAQ for Samsung Mobiles. Find more about "After software upgrading my S10+/S10e device is intermittently frozen and unresponsive." with Samsung Support.

Lock I think my Galaxy A50 device is unlocked by unregistered fingerprint. Why is this

FAQ - Galaxy A50 device is unlocked by unregistered fingerprint.

Application I cannot get 100GB of bonus storage through the OneDrive app

FAQ for Samsung Devices. Find more about " I cannot get 100GB of bonus storage through the OneDrive app" with Samsung Support.

Software Upgrade After updating galaxy A30 device to the latest version maximum resolution is not set to 16mp and available only 8mp

FAQ for Samsung Mobiles. Find more about "After updating galaxy A30 device to the latest version maximum resolution is not set to 16mp and available only 8mp " with Samsung Support.

Others Frequently Asked Question of Galaxy A 2019 Series

FAQ for Samsung Mobiles. Find more about "Frequently Asked Question of Galaxy A 2019 Series " with Samsung Support.

Others Media and Device feature

FAQ for Samsung Devices. Find more about "Media and Device feature" with Samsung Support.

Application How to troubleshoot Google Play Store download

FAQ for Samsung Mobile Devices. Find more about 'How to troubleshoot Google Play Store download' with Samsung Support.

Software Upgrade How to update latest software for your Galaxy mobile device

FAQ for Samsung Mobile Devices. Find more about 'How to update latest software for your Galaxy mobile device' with Samsung Support.

Settings How to block accidental touches on your Galaxy smartphone

FAQ for Samsung Mobile Devices. Find more about 'How to block accidental touches on your Galaxy smartphone' with Samsung Support.

Application How can I use the Calendar app on my Samsung smartphone?

FAQ for Samsung Mobile Devices. Find more about 'How can I use the Calendar app on my Samsung smartphone?' with Samsung Support.

Software Upgrade Update One UI 2 with Android 10

FAQ for Samsung mobile devices. Find more about Update One UI 2 with android 10 with Samsung Support

Application Is my mobile device compatible with Disney Plus?

FAQ for Samsung mobile devices. Find out more about Is my mobile device Disney + compatible? with Samsung Support

Others How to get a Samsung account and the advantages of having it

FAQ for mobile devices . Find more about How to get a Samsung account and the advantages of having it with Samsung Support

Battery What to do if your Samsung Galaxy device is not charging

FAQ for Samsung mobile devices. Find out more about What to do when mobile device has problem with charging turning on or boot loop with Samsung Support

Settings How to set up Call settings on Android phone

FAQ for Samsung mobile devices. Find more about How to set up Call settings on Android phone with Samsung Support

Hardware How to activate eSIM on my Galaxy Z Fold 2

FAQ for Samsung mobile devices. Find more about How to activate eSIM on my Galaxy Z Fold 2 with Samsung Support

Others How can i recover deleted photo

FAQ for Samsung mobile devices. Find more about How can i recover deleted photo with Samsung Support

Hardware Will device NFC work if equipped with LED cover?

FAQ for Samsung mobile devices. Find more about Will device NFC work if equipped with LED cover? with Samsung Support

Application Why apps close unexpectedly

FAQ for Samsung mobile devices. Find more about Why apps close unexpectedly with Samsung Support

Others How to keep your Galaxy phone from slowing down

FAQ for Samsung mobile devices. Find more about How to keep your Galaxy phone from slowing down with Samsung Support

Software Upgrade How can I check what version of Android I have on my device?

FAQ para dispositivos móviles Samsung. Encuentra más acerca de How can I check what version of Android I have on my device? con Samsung Support

Samsung Apps How to use the Samsung email app and how to open attachments on a galaxy phone

FAQ for Samsung mobile devices. Find more about How to use the Samsung email app and how to open attachments on a galaxy phone with Samsung Support

Others How to check the date and time in the Samsung gallery app

FAQ for Samsung mobile devices. Find more about How to check the date and time in the Samsung gallery app with Samsung Support

Settings How to manage the notifications and permissions of apps through settings on a galaxy phone

FAQ for Samsung mobile devices. Find more about How to manage the notifications and permissions of apps through settings on a galaxy phone with Samsung Support

Hardware What to do if- your Galaxy phones touch screen doesnt work properly

FAQ for Samsung mobile devices. Find more about What to do if- your Galaxy phones touch screen doesnt work properly with Samsung Support

Others How to add apps and widgets on your Galaxy phones home screen

FAQ for Samsung mobile devices. Find more about How to add apps and widgets on your Galaxy phones home screen with Samsung Support

Application How to manage photos and videos in the Gallery app by synchronizing them with OneDrive

FAQ for Samsung mobile devices. Find more about How to manage photos and videos in the Gallery app by synchronizing them with OneDrive with Samsung Support

Hardware How to couple with a newly purchased earbud and an used earbud

FAQ for Samsung mobile devices. Find more about How to couple with a newly purchased earbud and an used earbud with Samsung Support

Hardware Make sure that the protective vinyl on your new Galaxy phone is completely removed

FAQ for Samsung mobile devices. Find more about Make sure that the protective vinyl on your new Galaxy phone is completely removed with Samsung Support

Multimedia Check the SIM card when phone calls and cellular data is not available

FAQ for Samsung mobile devices. Find more about Check the SIM card when phone calls and cellular data is not available with Samsung Support

Samsung Apps How to set up and use the Bixby Routines feature on your Galaxy phone

FAQ for Samsung mobile devices. Find more about How to set up and use the Bixby Routines feature on your Galaxy phone with Samsung Support

Others How to make a video call with the Duo app on a Galaxy phone

FAQ for Samsung mobile devices. Find more about How to make a video call with the Duo app on a Galaxy phone with Samsung Support

Others Restart your Galaxy phone regularly to prevent it from slowing down or freezing

FAQ for Samsung mobile devices. Find more about Restart your Galaxy phone regularly to prevent it from slowing down or freezing with Samsung Support

Settings How to customize the adapt sound?

FAQ for Samsung mobile devices . Find more about 'How to customize the adapt sound?' with Samsung Support.

Others How to access data even if your Galaxy phone's touch screen is not available

FAQ for Samsung mobile devices. Find more about How to access data even if your Galaxy phone's touch screen is not available with Samsung Support

Power What to do if your Galaxy phone won’t power on properly?

FAQ for Samsung mobile devices. Find more about What to do if your Galaxy phone won’t power on properly? with Samsung Support

Settings How to set an audio file saved on your Galaxy phone as a ringtone

FAQ for Samsung mobile devices. Find more about How to set an audio file saved on your Galaxy phone as a ringtone with Samsung Support

Settings What to do if your Galaxy phone's screen won't rotate

FAQ for Samsung mobile devices. Find more about What to do if your Galaxy phone's screen won't rotate with Samsung Support

Power What to do if the battery of my new phone seems to be draining faster?

FAQ for Samsung mobile devices. Find more about What to do if the battery of my new phone seems to be draining faster? with Samsung Support

Network & WiFi How to use 5G on your Galaxy phone

FAQ for Samsung mobile devices. Find more about How to use 5G on your Galaxy phone with Samsung Support

Settings How to find the useful features of the Samsung keyboard on your Galaxy phone

FAQ for Samsung mobile devices. Find more about How to find the useful features of the Samsung keyboard on your Galaxy phone with Samsung Support

Camera How to take photos showing the palm of your hand, with your Samsung Galaxy phone?

FAQ for Samsung mobile devices. Find more about How to take photos showing the palm of your hand, with your Samsung Galaxy phone? with Samsung Support

Battery How to set up fast charging on your Galaxy device

Learn how to enable Fast charging on your Galaxy device and speed up the charging process.

Others Precautions when using the Galaxy foldable devices

FAQ for Samsung Mobile. Find more about precautions when using the Galaxy foldable devices with Samsung Support.

Others Enjoy the Galaxy Z Fold3 5G camera with unique foldable experience

FAQ for Samsung Mobile. Find more about enjoy the Galaxy Z Fold3 5G camera with unique foldable experience with Samsung Support.

Others How to use the versatile multi window experience with Galaxy Z Fold3 5G

FAQ for Samsung Mobile. Find more about how to use the versatile multi window experience with Galaxy Z Fold3 5G with Samsung Support.

Others The first ever S Pen integration on Galaxy Z Fold3 5G

FAQ for Samsung Mobile. Find more about the first ever S Pen integration on Galaxy Z Fold3 5G with Samsung Support.

Others Check out the new and enhanced features of Galaxy Z Flip3 5G

FAQ for Samsung Mobile. Find more about the new and enhanced features of Galaxy Z Flip3 5G with Samsung Support.

Others Unique camera experiences with Flex mode on Galaxy Z Flip3 5G

FAQ for Samsung Mobile. Find more about unique camera experiences with Flex mode on Galaxy Z Flip3 5G with Samsung Support.

Others Use the informative Cover screen on the Galaxy Z Flip3 5G

FAQ for Samsung Mobile. Find more about use the informative Cover screen on the Galaxy Z Flip3 5G with Samsung Support.

Others Smartphone initial configuration

FAQ for Samsung mobile devices. Find more about Smartphone initial configuration with Samsung Support

Others Tips to caring for the Galaxy Z Fold3 or Galaxy Z Flip3

FAQ for Samsung mobile devices. Find more about Tips to caring for the Galaxy Z Fold3 or Galaxy Z Flip3 with Samsung Support

Accessory & Bluetooth How to fix Bluetooth connection problems with your phone or tablet

FAQ for Samsung mobile devices. Find more about How to fix Bluetooth connection problems with your phone or tablet with Samsung Support

Software Upgrade Why is my phone slowing down and how can I speed it up?

Learn about a few things you can try when your Galaxy phone is slowing down.

Application How to protect your Galaxy phone from installing smishing, pharming, and spy apps

FAQ for Samsung mobile devices. Find more about How to protect your Galaxy phone from installing smishing, pharming, and spy apps with Samsung Support

Application How to use the TalkBack feature

FAQ for Samsung mobile devices. Find more about How to use the TalkBack feature with Samsung Support

Samsung Apps How to activate the Always On Display feature on your Galaxy phone

FAQ for Samsung mobile devices. Find more about How to activate the Always On Display feature on your Galaxy phone with Samsung Support

Hardware What to do when your phone heats up

FAQ for Samsung mobile devices. Find more about What to do when your phone heats up with Samsung Support

Samsung Apps How to use Diagnostics in the Samsung Members app on your Galaxy phone

FAQ for Samsung mobile devices. Find more about How to use Diagnostics in the Samsung Members app on your Galaxy phone with Samsung Support

Battery Tips to make the most out of your Galaxy phone's battery

FAQ for Samsung mobile devices. Find more about Tips to make the most out of your Galaxy phone's battery with Samsung Support

Settings How to reduce eye strain by using Dark mode on your Galaxy phone

FAQ for Samsung mobile devices. Find more about How to reduce eye strain by using Dark mode on your Galaxy phone with Samsung Support

Settings How to use the Continue apps on other devices feature

FAQ for Samsung mobile devices. Find more about How to use the Continue apps on other devices feature with Samsung Support

Settings How to use the Emoji feature on your Galaxy phone

FAQ for Samsung mobile devices. Find more about How to use the Emoji feature on your Galaxy phone with Samsung Support

SNS Poor picture quality when sharing pictures to Instagram

FAQ for Samsung Mobile. Find more about poor picture quality when sharing pictures to instagram with Samsung Support.

Network & WiFi What to do when calls disconnect or there’s no network signal on your Galaxy device

FAQ for Samsung Mobile. Find more about what to do when calls disconnect or there’s no network signal on your Galaxy device with Samsung Support.

Accessory & Bluetooth How to troubleshoot when Bluetooth headset audio is unstable

FAQ for Samsung Mobile. Find more about how to troubleshoot when bluetooth headset audio is unstable with Samsung Support.

Samsung Apps The display isn't working properly

FAQ for Samsung Mobile. Find more about what to do if the display isn't working properly with Samsung Support.

Others What to do when the keys on your Galaxy device stop working

FAQ for Samsung Mobile. Find more about what to do when the keys on your Galaxy device stop working with Samsung Support.

Power How can I prevent micro-vibrations?

FAQ for Samsung Mobile. Find more about how can I prevent micro-vibrations with Samsung Support.

Others How to prevent the overheating of your Galaxy device

FAQ for Samsung mobile. Find more about How to prevent the overheating of your Galaxy device with Samsung Support.

Others How to troubleshoot Camera app errors

FAQ for Samsung Mobile. Find more about how to troubleshoot Camera app errors with Samsung Support.

Others I dropped my device in water

FAQ for Samsung Mobile. Find more about what to do if you drop your device in water with Samsung Support.

Others How to troubleshoot software update issues

FAQ for Samsung Mobile. Find more about how to troubleshoot software update issues with Samsung Support.

Others Questions about ONE UI 4.0

FAQ for Samsung Mobile. Find more questions about ONE UI 4.0 with Samsung Support.

Others There is a gap between the screen and frame of my device

FAQ for Samsung Mobile. Find more about the gap between the screen and frame of your device with Samsung Support.

Audio How to troubleshoot poor sound quality during a phone call

FAQ for Samsung Mobile. Find out more about how to troubleshoot poor sound quality during a phone call with Samsung Support.

Battery Issues with wireless charging

FAQ for Samsung Mobile. Find more about issues with wireless charging with Samsung Support

Others How to clean your Galaxy device

FAQ for Samsung Mobile. Find out more about how to clean your Galaxy device with Samsung Support.

Others What's new in ONE UI 4.0?

FAQ for Samsung Mobile. Find more about what’s new in ONE UI 4.0 with Samsung Support.

Others How to protect your Galaxy device from malware

FAQ for Samsung Mobile. Find more about how to protect your Galaxy device from malware with Samsung Support.

Battery Issues with wired charging

FAQ for Samsung Mobile. Find more about issues with wired charging with Samsung Support.

Others How to use the S22 Ultra S Pen and check its compatibility

FAQ for Mobile Devices. Find more about How to use the S22 S Pen and check its compatibility with Samsung Support.

Others How to Use AR Emoji Stickers

FAQ for Mobile Devices. Find more about How to use AR Emoji Stickers with Samsung Support.

Others What to do if your Touch Screen is not working properly

FAQ for Mobile Devices. Find more about What to do if your Touch Screen is not working properly with Samsung Support.

Others How to make the most of Single Take with the Galaxy S22 AI Camera

FAQ for Mobile Devices. Find more about How to make the most of Single Take with the Galaxy S22 AI Camera with Samsung Support.

Others How to play sound in both speakers and solve mute problems

FAQ for Mobile Devices. Find more about How to play sound in both speakers and solve mute problems with Samsung Support.

Others How to improve the vibration of your Galaxy S22 device

FAQ for Mobile Devices. Find more about How to improve the vibration of your Galaxy S22 device with Samsung Support.

Others How to make the most out of Edge Panels

FAQ for Mobile Devices. Find more about How to make the most out of Edge panels with Samsung Support.

Others How to use Android Message on my Galaxy device

FAQ for Mobile Devices. Find more about How to use Android Message on my Galaxy device with Samsung Support.

Others How to hide the navigation bar on Galaxy devices

FAQ for Mobile Devices. Find more about How to hide the navigation bar on Galaxy devices with Samsung Support.

Others How to connect a Galaxy Watch to a smartphone

FAQ for Mobile Devices. Find more about How to connect a Galaxy Watch to a smartphone with Samsung Support.

Others How to connect Galaxy Buds to other devices

Learn how to pair your Galaxy Buds with other devices.

Others How to manage calls when multiple Bluetooth devices are connected

FAQ for Mobile Devices. Find more about How to manage calls when multiple Bluetooth devices are connected with Samsung Support.

Others What is the foldable display and protective film on my smartphone?

FAQ for Mobile Devices. Find more about What is the foldable display and protective film on my smartphone with Samsung Support.

Others What is the Galaxy Buds 360 audio feature?

FAQ for Mobile Devices. Find more about What is the Galaxy Buds 360 audio feature with Samsung Support.

Others How can I take a screenshot on my Galaxy Watch?

FAQ for Mobile Devices. Find more about How can I take a screenshot on my Galaxy Watch with Samsung Support.

Others How to charge my Galaxy Buds

FAQ for Mobile Devices. Find more about How to charge my Galaxy Buds with Samsung Support.

Others What is the Device care feature in Galaxy smartphones?

FAQ for Mobile Devices. Find more about What is the Device care feature in Galaxy smartphones with Samsung support.

Others How to solve S Pen connection issues

FAQ for Mobile Devices. Find more about How to solve S Pen connection issues with Samsung Support.

Others How to use Always On Display

FAQ for Mobile Devices. Find more about How to use Always On Display with Samsung Support.

Others How can I find my watch and Buds using Galaxy Wearable?

FAQ for Mobile Devices. Find more about How can I find my watch and Buds using Galaxy Wearable with Samsung support.

Others How to use Samsung DeX on the Galaxy S22

FAQ for Mobile Devices. Find more about How to use Samsung DeX on the Galaxy S22 with Samsung Support.

Others What is the Secure Folder and how can I use it?

FAQ for Mobile Devices. Find more about What is the Secure Folder and how can I use it with Samsung Support.

Others What is the difference between Galaxy Z Fold3 and Galaxy Z Fold4?

FAQ for Mobile Devices. Find more about What is the difference between Galaxy Z Fold3 and Galaxy Z Fold4 with Samsung Support.

Others How to use the Galaxy Z Fold4 Taskbar

FAQ for Mobile Devices. Find more about How to use the Galaxy Z Fold4 Taskbar with Samsung Support.

Others What is the Flex mode of Galaxy Z Flip4 and Galaxy Z Fold4?

FAQ for Mobile Devices. Find more about What is the Flex mode of Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.

Others How to use S Pen Pro on my Galaxy Z Fold4

FAQ for Mobile Devices. Find more about How to use S Pen Pro on my Galaxy Z Fold4 with Samsung Support.

Others What is the difference between Galaxy Z Flip3 and Galaxy Z Flip4?

FAQ for Mobile Devices. Find more about What is the difference between Galaxy Z Flip3 and Galaxy Z Flip4 with Samsung Support.

Others What is the fast-charging feature for the Galaxy Z Flip4 and Galaxy Z Fold4?

FAQ for Mobile Devices. Find more about What is the fast-charging feature for the Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.

Others What is the protective film on Galaxy Z Flip4 and Galaxy Z Fold4?

FAQ for Mobile Devices. Find more about What is the protective film on Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.

Others How to attach the protective film to the Galaxy Z Fold4

FAQ for Mobile Devices. Find more about How to attach the protective film to the Galaxy Z Fold4 with Samsung Support.

Others How to improve the Galaxy Z Flip4 battery life

FAQ for Mobile Devices. Find more about How to improve the Galaxy Z Flip4 battery life with Samsung Support.

Others What is the Galaxy Buds2 Pro 360 audio feature?

FAQ for Mobile Devices. Find more about What is the Galaxy Buds2 Pro 360 audio feature with Samsung support.

Others Safety precautions when using a Galaxy device

FAQ for Mobile Devices. Find more about Safety precautions when using a Galaxy device with Samsung Support.

Others How to use Galaxy device in an emergency to contact emergency contacts and view important medical information

FAQ for Mobile Devices. Find more about How to use Galaxy device in an emergency to contact emergency contacts and view important medical information with Samsung Support.

Others How to connect your Galaxy device to other devices using Connected Devices

FAQ for Mobile Devices. Find more about How to connect your Galaxy device to other devices using Connected Devices with Samsung Support.

Others Galaxy Phone Water Resistance

FAQ for Mobile Devices. Find more about Galaxy phone water resistance with Samsung Support.

Others How to shoot videos with Galaxy SuperSteady Mode

FAQ for Mobile Devices. Find more about How to shoot videos with Galaxy SuperSteady Mode with Samsung Support.

Call & Contacts How to turn off Emergency SOS function

FAQ for Mobile Devices. Find more about How to turn off Emergency SOS function with Samsung Support. 

Camera How to use Samsung Video editor

FAQ for Mobile Devices. Find more about How to use Samsung Video editor with Samsung Support.

Battery Tips to improve the battery performance of your samsung galaxy

FAQ for Samsung mobile devices. Find more about 'Tips to improve the battery performance of your Samsung Galaxy' with Samsung Support

Settings How to solve screenshot errors on devices with Android 13 OS

FAQ for Mobile Devices. Find out How to solve screenshot errors on devices with Android 13 OS with Samsung Support.

Others How to record, edit and share videos in 8K with your Galaxy device

FAQ for Mobile Devices. Find more about How to record, edit and share videos in 8K with your Galaxy device with Samsung Support. 

Network & WiFi Network carriers that support 5G for Samsung Galaxy devices

With the power of 5G, enjoy lightning-fast speeds, reduced latency, and seamless connectivity. Discover if your area is covered by a 5G network.

Others Use two hands with your Samsung Galaxy devices for maximum productivity

Using two hands to navigate your Galaxy devices will increase your productivity throughout the day.

Troubleshoot NFC issues on Galaxy devices

NFC technology enables faster and more convenient in-person payments on Samsung Galaxy devices. If you encounter any issues with its functionality, there are steps you can take to troubleshoot the problem.

Others Galaxy Watch Compass app user guide

Knowing how to use your Galaxy Watch’s compass will help you get where you need to go when you’re not quite sure where to turn.

Others Navigate your Galaxy phone and Galaxy tablet using Multi control

Multi control lets you connect your Galaxy tablet to your Galaxy phone for convenient multitasking capabilities!

Power Causes and solutions for when your Samsung Galaxy device gets warm

If you are unsure as to why your Samsung Galaxy device is giving off heat, we may be able to help identify a cause and a solution.

Camera How to take a selfie with the Samsung Galaxy Z Flip5 FlexCam

Use this guide to learn how Samsung’s Galaxy Z Flip5 FlexCam enables users to effortlessly take selfies.

Application Galaxy device slows down, freezes, or displays ads after installing third-party apps

The Device care feature on your Galaxy device can be used to track down unwanted apps that may be causing ads or other issues.

Camera Tips for taking clear close-up photos with Galaxy phones

Use the tips in this guide to achieve clear photos when using your Samsung Galaxy S23 series, Galaxy Z Fold5, and Galaxy Z Flip5 phones.

Software Upgrade Simplified app names in Galaxy One UI 6

Discover the streamlined experience of Samsung Galaxy One UI 6.0, where app names are simplified for enhanced usability. Explore Samsung's latest user interface updates, making your Android device even more user-friendly.

Hardware Third-party products causing paint to peel off Galaxy devices

Use this guide to discover how third-party products can cause cosmetic damage to your Samsung Galaxy device.

Call & Contacts eSIM Contact saving function support discontinued

Learn how the discontinuation of the eSIM Contact saving function will affect where you store your contacts’ information.

Samsung Apps Use the Samsung Find app to locate a lost device

Learn how to use the Samsung Find app to locate lost devices and track Samsung SmartTags.

Samsung Apps Features of the Samsung Find app

Discover the various features of the Samsung Find app.

Multimedia How to use Quick Share to share a file between phones

Learn how to use the Quick Share feature on your Galaxy S24.

Camera Enhanced zoom and Nightography on Galaxy devices

Discover the latest improvements in the enhanced zoom and nightography features included on the S24.

Network & WiFi Samsung Galaxy device's GPS signal is lost

Discover the causes of a lost GPS signal on a Galaxy device.

Lock Unlock Your Samsung Galaxy with a previous screen lock method

Discover how to unlock your Galaxy device with a previous screen lock method when you’ve forgotten your current PIN, password, or pattern.

Hardware Solid foreign object and water resistance rating (IP ratings) guide

Discover the features and meanings behind Ingress Protection (IP) ratings, which indicate a product's resistance to dust and water, helping you make informed decisions.

Network & WiFi What to do if you have a poor signal and cannot make calls on your Samsung Galaxy device

Learn some simple solutions for when your Galaxy device has a poor signal.

Software Upgrade How to update your Samsung Galaxy phone or tablet

Learn how to keep your Galaxy phone or tablet up-to-date.

Audio Sounds, vibrations, and notifications on your Samsung Galaxy devices

Personalize sounds, vibrations, and notification settings on your Samsung Galaxy devices to enhance your user experience.

Others How to locate the digital User guide on your device

Learn how to locate your Galaxy device’s digital user manual on your device.

Others How to pair a Galaxy Watch with your Samsung Galaxy device

Learn how to connect your Galaxy Watch to your Samsung Galaxy device with this step-by-step guide.

Settings How to use your Galaxy phone or Watch to manage notifications on your wearable device

Learn how to use your Galaxy phone and Galaxy Watch to enable and disable notifications on your wearable device.

Others What to do if your Samsung Galaxy device is not responding to S Pen Air actions

Learn how to troubleshoot your Galaxy device if S Pen air actions are not responding.

Audio Troubleshooting speaker and sound issues on a Samsung Galaxy device

Learn how to troubleshoot and fix speaker and sound issues on your Samsung Galaxy device.

Software Upgrade How to report error using Samsung Members application

FAQ for Samsung Member application. Find more about "How to report error using Samsung Members application" with Samsung Support.

Others Galaxy Fold Android Mobile Technology Platform

How to guide for Samsung Galaxy Fold. Find more about Samsung Fold with Samsung Support.

Others How to create a Samsung account

We are here to help. Help & tips for your product, manuals & software download and Face-to-face support.

Application How to connect your Galaxy smartphone to a car using Android Auto

We are here to help. Help & tips for your product, manuals & software download and Face-to-face support.

Others Troubleshooting a problem when using Smart View

We are here to help. Help & tips for your product, manuals & software download and Face-to-face support.

Application How to remove lock screen ads

FAQ for Samsung Mobile Devices. Find more about 'How to remove lock screen ads' with Samsung Support.

Backup & Restore How can I backup data on my Galaxy device automatically?

FAQ for Samsung Mobile Devices. Find more about 'How can I backup data on my Galaxy device automatically?' with Samsung Support.

Samsung Apps How can I use the Bixby application?

FAQ for Samsung Mobile Devices. Find more about 'How can I use the Bixby application?' with Samsung Support.

Common Topics

GT-I9301I

Solutions & Tips

Filter

Manuals & Downloads

Filter

Language Click to Expand

OS Click to Expand

ADDITIONAL INFORMATION

Warranty

Face-to-face support

News & Alerts

Contact Info

WhatsApp - 24/7

LiveChat - 24/7

Online

Call

Face to face Support