What to do if the screen turns off while using the Galaxy phone?

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Screen timeout is a feature that automatically turns off the screen after a certain amount of time to save battery life. The default setting is 15 seconds, which may feel like the screen turns off too quickly, but this is normal. Follow the steps below to change the Screen timeout setting to keep your phone on longer.

Step 1. Launch the Settings app, then select Display.

Step 2. Swipe to and tap Screen timeout.

Step 3. Choose the desired time limit for your screen to stay on.

When your phone is not in use, save battery life by turning off the display. However, not touching the screen does not always mean that the phone is not in use. Your Galaxy phone can keep the display on as long as you are looking at the screen. Follow the steps below to enable Keep screen on while viewing.

Step 1. Launch the Settings app, then select Advanced features.

Step 2. Tap Motions and gestures.

Step 3. Tap the switch next to Keep screen on while viewing to turn it on. This keeps the screen on while you’re looking at it, using the front camera to detect your face.

If you are experiencing difficulties with your Samsung mobile, tablet, or wearables, you can send us a question in the Samsung Members app. Find out more about sending an error report. How to use the Samsung Members app