What should I do when the left and right volume levels of Galaxy Buds Pro are different?

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. Please check the following steps for how to update your mobile device's software.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

The sound volume of your Galaxy Buds Pro may be different on the left and right, if the earbuds are not worn properly.

For the best sound quality and normal functioning, it is very important to place the Galaxy Buds Pro perfectly in your ears. If you don't wear the earbuds properly, they may not work, or sound quality may be poor.

If you are experiencing unusual behavior on Samsung mobiles, tablets, or wearables, you can send us a question in the Samsung Members app.  

This allows us to take a closer look at what is happening. The data is anonymized and only held for the duration of the investigation. Find out more about sending an error report through the 'How to use the Samsung Members app'.