Recommendations for packing a mobile device

Last Update date : Oct 12. 2022
Customer service

When you send your device to the service center, you should protect it as best as possible to avoid damage or breakage during shipping. For this, you will have to preferably store it in its original box, turned off, without accessories and wrapped in material that protects both the screen and the cameras.

Note: Your device information will be deleted at the service center. Backing up information is recommended.

Device without password.

To send the device to the service center, the device password must be removed.

Go to Settings > Lock screen > Screen lock type > Swipe / No protection

select add device on home view
Next

Note: Physical damage that may occur during shipping will not be covered by warranty.

If the problem persists,

If the problem persists,

please contact us via Chat so that our agents can provide you with a solution

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