My device is shattered and there is a crack on my screen

Cracked screen

When a direct, physical force is applied to a device, it is common for a device’s glass display screen to shatter or crack. To some degree, you can minimize damage with a case or a screen protector, but if damage is present, a repair may be necessary – as soon as possible.

Black spot on the screen

A black spot that resembles an ink stain may appear on displays where the glass screen is not damaged, but the inner portion of the screen mechanisms have been damaged due to prolonged, continuous pressure.

Pixel bleeding

Pixel bleeding generally occurs due to direct impact to your device. This may cause black or other colored lines in the pixel rows or columns to show up.

Samsung Electronics Service Centres repairs your screen using only genuine, Samsung Authorized parts. After a service centre technician thoroughly checks the degree of damage, you will be notified of the repair method and cost associated with it. For screen repairs, there are two types: complete screen replacement and partial repair.

Complete screen replacement

This repair method replaces the entire screen. This process takes place after a Samsung Electronics Service Centre technician determines that a complete screen replacement is required. The total repair cost may depend on warranty, insurance, and the model of the device. You can check the estimated cost of replacing your device model’s screen on the Samsung Electronics Customer Support site.

Partial repair

The screen is a single part that consists of a display panel, tempered glass and a front case. A partial repair does not replace the whole screen, but only replaces parts as necessary, such as the display panel or tempered glass while reusing the front case. This lowers the cost of the repair when compared to a complete screen replacement. This type of repair is limited to certain models and may not be available depending on the severity of damage to the device.

(Available models –Galaxy Z Fold3, Z Flip3, S21, S21+, S21 Ultra, Z Flip 5G, Z Flip, Z Fold2, Fold, Note20, Note20 Ultra, S20, S20+, S20 Ultra, Note10, Note10+)

Back glass refers to a device’s back cover case that is made from glass. If the back cover case is damaged due to physical impact or a fall, it can be replaced at a Samsung Electronics Service Centre. The cost and method of repair may also depend on the model and whether there is internal damage that needs to be looked at in addition to replacing the external back cover case. For detailed pricing, visit a Samsung Electronics Service Centre.