How to troubleshoot Galaxy Buds FE connectivity issues

• Music still plays through the earbuds even though they have been removed from your ears.
• Calls are rerouted to your earbuds when you are not wearing them.
• You answer a call while wearing one earbud, but the caller cannot hear you.
• Noise controls (Active noise canceling, Ambient sound) are activated when only one earbud is worn.

The solution for each of these instances is the same–check where you placed your Galaxy Buds FE. If you placed them on a surface lying face down or they were covered by something else, the sensor may falsely read that one or both earbuds are being worn, which can cause any of the situations mentioned above.

Therefore, please remember to store the earbuds in the charging case with the lid closed when not in use.

Galaxy Buds FE have a separated touch area that can be unintentionally brushed when removing an earbud from your ear, which in turn can stop your media from playing. If you wish to turn the touch function off or on, follow these instructions:

The earbuds will not recognize the case if it is not charged. Therefore, you need to charge the case immediately.

If the sound continues to occur, check if the left and right wingtips are attached to the correct earbud and that the earbuds are in the correct pockets. Either circumstance could cause your earbuds to not recognize the charging case.

To ensure that the wingtips have been attached to the correct earbud, check that the L (Left) and R (Right) imprints on the wingtips match the L and R markings on the earbuds.