How to perform a factory reset on your Galaxy phone
If you have any of the following problems or want to perform any of the following tasks:
- Are you sending your Galaxy phone or tablet in for repair.
- Giving it to a friend or family member?
- If your phone suddenly freezes or keeps getting errors.
- Wipe your device's data for any reason.
You can follow the guide below to factory reset your Galaxy phone.
What is involved in Factory Resetting your Galaxy?
A factory reset, sometimes called a hard reset or a master reset, will remove all personal information, changes, and data from your device, returning it to the same settings and data that it had when it left the factory.
There are three main ways to perform a factory reset: via the Settings menu, using the buttons on your device or by using the SmartThings Find service.
Before performing the factory data reset, remember to make backup copies of all important data stored in the device.
Step 1.
Navigate to and open Settings, and then tap General management.
Step 2.
Swipe to and tap Reset, and then tap Reset all settings.
Step 3.
Review the information, and then tap Reset settings.
Step 4.
Tap Reset to confirm. Your device will restart after a few moments.
Important:
Please save any information you need before the factory reset because your personal information may not be recovered. If you have encrypted the microSD card, you must decrypt it before resetting the device. Otherwise, your device will not be able to read the data on the card. From Settings, search for and select Decrypt SD card, and then follow the on-screen prompts.
Before performing the factory data reset, remember to make backup copies of all important data stored in the device.
Step 1.
Navigate to and open Settings, and then tap General management.
Step 2.
Swipe to and tap Reset.
Step 3.
Then tap Factory data reset, and then review the information.
Step 4.
Tap Reset to confirm. Your device will restart after a few moments.
Step 5. If you have a security lock set, you will be asked to enter the credentials.
Step 6. To continue with the reset and delete all information stored on your phone or tablet, tap Delete all.
Step 7. From there, you will be required to enter your Samsung account's password if you have added a Samsung account.
Step 8. Your device will reset; when it turns back on, it will start from the initial setup screen.
If you cannot reset your device or complete the initial setup due to the account credentials that are stored on the device, please Contact us for assistance.
Resetting your network settings will erase all Wi-Fi, Bluetooth, and mobile network settings. This will not erase your apps or data.
Step 1.
Navigate to and open Settings, and then tap General management.
Step 2.
Swipe to and tap Reset.
Step 3.
Then tap Reset mobile network settings, and then review the information.
Step 4.
Tap Reset settings.
Lastly, Tap Reset to confirm. You will need to reconnect to your Wi-Fi network and Bluetooth accessories after the reset.
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