Do you hear a small noise from inside of the device when shaking your Galaxy phone?

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Inside of the Galaxy mobile phone, there is a component that functions as OIS (Optical Image Stabilization) that minimizes shaking when taking pictures with the camera. If this small part is shaken while the camera is not operated, it may hit the internal structure and make a slight rattling sound.

The OIS (Optical Image Stabilization) is a function that detects hand shaking and corrects the lens by moving the lens in the opposite direction of the shake. Due to the different OIS (Optical Image Stabilization) sizes for each product, the sound may be relatively loud depending on the product. This is due to the characteristics of the OIS (Optical Image Stabilization) and it is not a product defect. The sound does not affect the function and performance of the mobile phone.

Samsung's OIS (Optical Image Stabilization) uses a combination of hardware and software processing that's advanced enough to deliver clear and sharp photos even in low light thanks to the big sensor on the Galaxy S and Note series. The multi-camera system offers dual OIS (Optical Image Stabilization) for steady shots whether you're using the wide-angle or the tele camera. So, almost any time of day, your photos will come out as vividly as you remember the moment.

If you are experiencing difficulties with your Samsung mobile, tablet, or wearables, you can send us a question in the Samsung Members app.

This allows us to take a closer look at what is happening. The data is anonymized and only held for the duration of the investigation. Find out more about sending an error report through the How to use the Samsung Members app.