Can I get a refund for an app or in-app item?

Last Update date : Jun 15. 2022

Galaxy Store products are digital content. There must be an acceptable reason for requesting a refund.

Usually, an app or in-app item purchase cannot be cancelled or refunded once the download begins. If the content you purchased is different from what has been indicated or advertised or if it is implemented in a different way than what was specified in the terms and conditions, you may cancel the sale within 30 days of the date of purchase.

Note: Only make a purchase when you are sure you want the content.

Step 1. Log in to Galaxy Store and tap the “Menu” icon from the main screen.

Step 2. Tap the settings icon located at the top right of the Galaxy Store menu.

Step 3. Tap “About Galaxy Store.”

Step 4. Tap “Terms and Conditions.”

Previous Next

If the problem persists,

If the problem persists,

please contact us via Chat so that our agents can provide you with a solution

Go to Chat

Related Questions

Thank you for your feedback!

Contact Info

WhatsApp - 24/7
WhatsApp WhatsApp

Help you is now easier through our official WhatsApp channel.

We are available!
Attention 24 hours a day
Start chatting

LiveChat - 24/7
LiveChat LiveChat

Attention with our expert staff in Samsung products.

We are available!
Attention 24 hours a day
Start chatting

Online

There are a number of a different ways of contacting us via Live Chat, Email and more
Learn more

Call

Speak to one of our dedicated team of experts
Learn more

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.
Find a support center
View more